Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer is slow


  • Please log in to reply

#46
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

I tried both just now.  This one worked:

 

https://www.memtest86.com/

Download and Save then right click and Extract All, Extract.  Then right click on ImageUSB.exe and Run As Admin.  Select the USB then Write.

 

the other one didn't.  My USB was using MBR but it seemed to work OK. 

 

I started it from within Win 10.  Using the instructions here:

 

https://support.leno...utions/ht500216

 

Settings, Update & Recovery, Recovery, Advanced Startup==> Restart Now then chose Use A Device and chose the USB option.  Worked as promised. 

 

After you escape from the program you need to remove the USB or it will reboot back into the test.


  • 0

Advertisements


#47
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts

Okay.  This ran all the way through.  There was not a report I could save.  Said I had to have pro. 


  • 0

#48
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

OK.  It usually tells you when it is running when it finds an error but it keeps running.

 

I found the latest Touchscreen driver but it is a bit tricky to get it to install.  Download and save sp99388.exe

https://ftp.hp.com/p...500/sp99388.exe

 

When you open it it will eventually ask you Where to save it and it will suggest c:\swsetup\SP99388

change it to read

C:\Users\minij\Desktop\SP99388 then next

It will unpack the files to your desktop and then fail saying you don't have the correct operating system because the programmer used EQU instead of equal to or Greater than.  He wrote it for Win 10 version 1903 and we are now at 1909.

 

Go to your desktop and open the folder SP99388.  You will find a file called Install.cmd

Left click once on the file then Right click on the file and select EDIT.

 

It  will open in Notepad.

 

In the middle will be a section that looks like:

 

REM ================== Check if OS is 19H1 (10.0.18362) ==================
ECHO [%date%][%time%][%~dpnx0] Check if OS version has met requirement >> %Logpath%
IF /I [%os_ver%] EQU [10.0.18362] echo [%date%][%time%][%~dpnx0] OS version match. >> %Logpath% & goto Install_DRV

 

Change the 18262 to 18363 (2 places in bold)

and 19H1 to 19H2 one place.

 

REM ================== Check if OS is 19H2 (10.0.18363) ==================
ECHO [%date%][%time%][%~dpnx0] Check if OS version has met requirement >> %Logpath%
IF /I [%os_ver%] EQU [10.0.18363] echo [%date%][%time%][%~dpnx0] OS version match. >> %Logpath% & goto Install_DRV

 

Then Save the file (Strictly speaking we only need to change the second 18362 to 18363 but the guy who wrote this up did both so I let it stand)

 

Now right click on HPSetup.exe and Run As Admin.

 

This should give you the absolute latest version of the driver available anywhere.  Reboot if the install doesn't do it for you then wait about 5 minutes and run Process Explorer.  Wait a full minute and make a log as before.


  • 0

#49
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts
Ok - should I run the memtest68 again and this time watch it? I did not know I was supposed to and I thought it would print a report.

Also - see the attached photos. SP99388 will not let me save the changes. I tried Save and Save As.

Attached Thumbnails

  • 3F4E89BD-3ADC-4270-A745-6F2929F2DB54.jpeg
  • CE995E58-8149-49B6-82BB-24B1C95CF546.jpeg

  • 0

#50
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

Was hoping by putting on the desktop that we would avoid this problem.  Right click on Install.cmd and select Properties then Security.  Click on Edit.  Click on your login or Administrators and then on the Full Control box under Allow.  Apply.  Does that work?


  • 0

#51
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts

Okay. I was able to save it with the Edit you suggested.  I think it updated.  See the Process report below .

 

 

 

 

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 60.22 60 K 8 K 0   
procexp64.exe 13.46 34,088 K 68,524 K 5232 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
dwm.exe 9.24 50,524 K 71,648 K 1072 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
SynTPEnh.exe 6.51 8,088 K 19,376 K 7096 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
Interrupts 3.21 0 K 0 K n/a Hardware Interrupts and DPCs  
System 2.31 236 K 9,688 K 4   
MicrosoftEdgeCP.exe 1.85 124,580 K 144,728 K 8852 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 1.58 2,140 K 5,288 K 680 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
MsMpEng.exe 1.31 159,576 K 134,232 K 3488 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Windows Publisher
explorer.exe 0.15 37,732 K 98,912 K 5852 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdge.exe 0.06 30,952 K 77,560 K 7380 Microsoft Edge Microsoft Corporation (Verified) Microsoft Corporation
MicrosoftEdgeCP.exe 0.04 79,532 K 115,664 K 5092 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.03 12,632 K 30,572 K 1012 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
esif_assist_64.exe 0.01 1,468 K 5,348 K 4548 Intel® Dynamic Platform and Thermal Framework Utility Application Intel Corporation (Verified) Intel® Software
RuntimeBroker.exe < 0.01 5,816 K 23,676 K 8020 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
SynTPEnhService.exe < 0.01 4,260 K 16,660 K 6008 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
YourPhone.exe Suspended 16,664 K 32,744 K 7612   (No signature was present in the subject)
WUDFHost.exe  25,212 K 14,732 K 920 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe  4,144 K 11,680 K 7088 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe  3,180 K 9,592 K 6680 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe  2,056 K 7,192 K 3056 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
WinStore.App.exe Suspended 45,656 K 768 K 1380 Store Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
winlogon.exe  2,968 K 11,432 K 756 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe  1,632 K 6,732 K 664 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
taskhostw.exe  8,728 K 18,084 K 5000 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
SystemSettings.exe Suspended 25,364 K 832 K 9440 Settings Microsoft Corporation (Verified) Microsoft Windows
svchost.exe  3,024 K 7,932 K 2316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,328 K 7,552 K 1948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  57,216 K 66,656 K 1896 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  11,412 K 19,928 K 3080 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,416 K 8,068 K 1004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,720 K 12,548 K 2960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,592 K 5,988 K 1208 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  7,964 K 15,740 K 684 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,908 K 12,316 K 2208 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  7,964 K 18,084 K 2180 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,820 K 9,956 K 1712 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  17,772 K 19,892 K 1628 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,700 K 13,744 K 1228 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  8,952 K 41,372 K 4836 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,308 K 8,600 K 9688 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,160 K 12,980 K 9728 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,904 K 9,020 K 4128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,260 K 7,984 K 1612 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,156 K 8,500 K 1804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  22,036 K 40,976 K 8472 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,668 K 8,668 K 1792 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  6,860 K 14,640 K 1812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,208 K 9,044 K 2384 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,080 K 8,276 K 3132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,476 K 8,788 K 3632 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,500 K 13,648 K 2392 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,932 K 15,820 K 7396 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,364 K 5,776 K 2052 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,356 K 7,228 K 2764 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,688 K 20,644 K 3504 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,404 K 16,344 K 5912 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  7,068 K 16,112 K 1392 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,392 K 13,616 K 5104 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,132 K 12,548 K 4872 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,128 K 12,276 K 1844 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,888 K 17,848 K 2876 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,772 K 10,732 K 1296 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,176 K 9,964 K 2524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,984 K 12,288 K 5660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,904 K 6,612 K 2516 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  10,632 K 21,488 K 3564 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,680 K 9,740 K 6848 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,068 K 10,752 K 3556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,012 K 19,796 K 8392 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,200 K 8,964 K 3528 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,816 K 6,852 K 2224 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,688 K 25,660 K 4768 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,896 K 7,816 K 2156 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,672 K 13,216 K 3576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,784 K 7,688 K 5948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,984 K 11,800 K 10032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,868 K 7,856 K 3352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,044 K 12,816 K 8204 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  956 K 3,944 K 912 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,376 K 11,432 K 1320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,632 K 7,340 K 1356 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,000 K 12,280 K 1508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,296 K 8,180 K 1524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,760 K 7,352 K 2128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,556 K 6,292 K 3400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,332 K 5,552 K 3516 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,364 K 5,412 K 4012 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,456 K 5,416 K 4676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,756 K 6,988 K 4004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,384 K 10,612 K 6076 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,768 K 10,868 K 8592 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,656 K 5,780 K 9160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,604 K 8,704 K 8284 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,180 K 7,488 K 1824 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  7,580 K 16,796 K 7796 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
StartMenuExperienceHost.exe  30,324 K 69,544 K 6260   (Verified) Microsoft Windows
spoolsv.exe  5,716 K 14,800 K 2248 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe  1,216 K 1,208 K 360 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
smartscreen.exe  13,196 K 29,048 K 8228 Windows Defender SmartScreen Microsoft Corporation (Verified) Microsoft Windows
SkypeBackgroundHost.exe Suspended 1,976 K 11,848 K 7508 Microsoft Skype Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
SkypeApp.exe Suspended 152,636 K 50,576 K 7740 SkypeApp Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe  6,792 K 26,180 K 4776 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
SgrmBroker.exe  3,044 K 5,852 K 3452 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SettingSyncHost.exe  2,684 K 5,288 K 5924 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
services.exe  5,308 K 9,992 K 764 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
SecurityHealthSystray.exe  1,792 K 8,860 K 8956 Windows Security notification icon Microsoft Corporation (Verified) Microsoft Windows
SecurityHealthService.exe  4,228 K 17,132 K 8988 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SearchUI.exe Suspended 75,916 K 134,360 K 6640 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe  17,528 K 25,796 K 5368 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  7,656 K 22,720 K 6840 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  5,888 K 21,596 K 9976 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  7,228 K 25,940 K 6148 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  5,172 K 19,112 K 2608 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  3,184 K 19,864 K 8048 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  5,864 K 25,756 K 8460 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  1,708 K 7,528 K 8272 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  3,268 K 19,232 K 8788 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  3,732 K 17,184 K 8548 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkNGUI64.exe  4,632 K 13,736 K 9044 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RtkAudioService64.exe  2,140 K 9,156 K 2448 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RichVideo64.exe  1,516 K 7,152 K 6564 CyberLink RichVideo Module CyberLink (Verified) CyberLink Corp.
Registry  7,036 K 51,584 K 88   
RAVBg64.exe  6,616 K 15,920 K 2684 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RAVBg64.exe  6,452 K 15,856 K 2692 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
procexp.exe  4,560 K 10,972 K 9984 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe  24,684 K 15,556 K 4972 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
OneDrive.exe  26,312 K 65,568 K 9120 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
OfficeClickToRun.exe  26,248 K 45,332 K 3392 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
NisSrv.exe  4,452 K 9,928 K 3612 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Windows Publisher
MicrosoftEdgeSH.exe  4,928 K 16,148 K 8148 Microsoft Edge Web Platform Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe  5,720 K 26,152 K 2600 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe  5,756 K 26,300 K 8100 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
Memory Compression  244 K 44,800 K 2164   
mDNSResponder.exe  1,856 K 6,580 K 3380 Bonjour Service Apple Inc. (Verified) Apple Inc.
lsass.exe  6,824 K 18,120 K 800 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
LockApp.exe Suspended 15,036 K 43,420 K 8384 LockApp.exe Microsoft Corporation (Verified) Microsoft Windows
jhi_service.exe  1,448 K 6,316 K 8296 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
igfxHK.exe  2,452 K 9,384 K 5440 igfxHK Module Intel Corporation (Verified) Intel Corporation
igfxEM.exe  3,536 K 12,604 K 5428 igfxEM Module Intel Corporation (Verified) Intel Corporation
igfxCUIService.exe  2,248 K 9,548 K 1900 igfxCUIService Module Intel Corporation (Verified) Intel Corporation
HPWMISVC.exe  1,828 K 8,732 K 4596 HP WMI Service HP Inc. (Verified) HP Inc.
HPSupportSolutionsFrameworkService.exe  40,240 K 49,076 K 4516 HP Support Solutions Framework Service HP Inc. (Verified) HP Inc.
hpqwmiex.exe  2,312 K 10,440 K 5208 HP Software Framework WMI Service Hewlett-Packard Company (Verified) Hewlett-Packard Company
HPOrbitService.exe  3,932 K 15,236 K 4148 HP Orbit HP Inc. (Verified) HP Inc.
HPMSGSVC.exe  2,040 K 9,764 K 8652 HP Message Service HP Inc. (Verified) HP Inc.
HPJumpStartProvider.exe  1,468 K 704 K 4948   (Verified) HP Inc.
HPJumpStartBridge.exe  21,252 K 24,676 K 6464 HP JumpStart Bridge HP Inc. (Verified) HP Inc.
HPCommRecovery.exe  13,888 K 17,712 K 3548 CommRecovery HP Inc. (No signature was present in the subject) HP Inc.
HPAudioSwitch.exe  36,620 K 2,116 K 2712 HPAudioSwitch HP Inc. (Verified) HP Inc.
fontdrvhost.exe  1,692 K 4,204 K 484 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
fontdrvhost.exe  1,284 K 3,080 K 932 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
esif_uf.exe  2,036 K 7,576 K 3496 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
DropboxUpdate.exe  2,192 K 640 K 4988 Dropbox Update Dropbox, Inc. (Verified) Dropbox, Inc
dllhost.exe  1,608 K 6,812 K 6912 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  3,132 K 10,376 K 5524 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  3,860 K 11,116 K 7856 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe  2,816 K 8,412 K 4052 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
ctfmon.exe  3,556 K 13,476 K 5176 CTF Loader Microsoft Corporation (Verified) Microsoft Windows
csrss.exe  1,868 K 5,180 K 580 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
CoolSense.exe  2,528 K 1,108 K 5496 HP CoolSense HP Development Company, L.P. (Verified) Hewlett-Packard Company
conhost.exe  6,468 K 10,580 K 2308 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
Calculator.exe Suspended 22,528 K 724 K 10136   (No signature was present in the subject)
browser_broker.exe  3,364 K 16,044 K 7672 Browser_Broker Microsoft Corporation (Verified) Microsoft Windows
backgroundTaskHost.exe Suspended 8,512 K 25,900 K 9736 Background Task Host Microsoft Corporation (Verified) Microsoft Windows
backgroundTaskHost.exe Suspended 15,356 K 23,828 K 10008 Background Task Host Microsoft Corporation (Verified) Microsoft Windows
audiodg.exe  13,348 K 20,404 K 9888 Windows Audio Device Graph Isolation  Microsoft Corporation (Verified) Microsoft Windows
ApplicationFrameHost.exe  21,804 K 37,996 K 7308 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

  • 0

#52
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

See if you can use the steps here:

https://www.thewindo...manager-dwm-exe

to reduce the amount of CPU time that dwm.exe is using.  9.24 is way too much.

 

Step 2 no longer works so just skip over it.


  • 0

#53
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts

Okay - so I tried step 1, I'm already using the least restrictive.  Skipped 2.  Step 3 - I couldn't find it.  Step 4 I didn't touch the Basic Theme since it said it would not effect the Device Manager. Step 5 ad 6: I thought we updated that, BUT my HP assistant says there are 5 updates available on my PC:

HP Firmware Pack 

HP Recovery Manager

HP System Event Utility

HP PC Hardware Diagnostic

HP Wireless Button Driver 

 

I haven't done anything with these because we have been working on this issue. 

 

Step 7 - I don't know where to find System32 to check this, therefore I did not do Step 8. 

 

On a side note, my touchpad seems to be a bit jumpy and does not highlight. 


  • 0

#54
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

Go ahead and let HP update what it wants.  Doesn't sound like they are important but you never know.

 

Search for

Device Manager

hit Enter.

 

Click the Arrow in front of Mice and Other Pointing Devices.

 

Find the Touchpad and right click and select Properties.  Click on Driver.

 

Rollback Driver.


System32 is a hidden file.  Look under This PC, C:, Windows, System32

 

Do you use the desktop or the metro interface?  Metro has the big squares with different programs running in each square.  If you use Metro, right click on any squares you don't need and Uninstall


  • 0

#55
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts

Okay - Rollback Driver for Touchpad complete.  seems to be okay. 

 

Let HP update what it wanted to.  Done. 

 

I looked for the dwm.exe in the System 32 folder, didn't see it. So tried to run full scan as suggested.  My entire system froze.  I had to shut it down and restart.  And did not try the full scan again.  I did go through the Metro Interface and deleted what is not used. 


Edited by butterrice, 09 April 2020 - 03:44 PM.

  • 0

Advertisements


#56
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

Let me see a new Process Explorer log so I know where we are.


  • 0

#57
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
audiodg.exe  11,736 K 19,296 K 10292 Windows Audio Device Graph Isolation  Microsoft Corporation (Verified) Microsoft Windows
backgroundTaskHost.exe Suspended 7,128 K 25,884 K 8980 Background Task Host Microsoft Corporation (Verified) Microsoft Windows
browser_broker.exe  5,412 K 19,564 K 7248 Browser_Broker Microsoft Corporation (Verified) Microsoft Windows
Calculator.exe Suspended 22,016 K 672 K 6548   (No signature was present in the subject)
conhost.exe  6,416 K 5,660 K 2596 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
CoolSense.exe  2,484 K 904 K 8428 HP CoolSense HP Development Company, L.P. (Verified) Hewlett-Packard Company
ctfmon.exe  4,680 K 14,404 K 5508 CTF Loader Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe  808 K 3,880 K 2168 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe  3,036 K 11,044 K 4260 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe  3,936 K 12,132 K 8620 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe  1,228 K 5,456 K 5672 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
DataExchangeHost.exe  4,268 K 15,844 K 10060 Data Exchange Host Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  3,832 K 10,260 K 5624 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  1,776 K 7,880 K 6496 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  7,696 K 15,572 K 7416 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
DropboxUpdate.exe  2,084 K 356 K 1376 Dropbox Update Dropbox, Inc. (Verified) Dropbox, Inc
esif_uf.exe  1,948 K 6,696 K 3452 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
fontdrvhost.exe  1,276 K 2,704 K 924 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
fontdrvhost.exe  3,516 K 5,224 K 932 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
HPAudioSwitch.exe  36,480 K 2,712 K 1148 HPAudioSwitch HP Inc. (Verified) HP Inc.
HPCommRecovery.exe  14,256 K 17,532 K 8892 CommRecovery HP Inc. (No signature was present in the subject) HP Inc.
HPJumpStartBridge.exe  20,172 K 13,796 K 6244 HP JumpStart Bridge HP Inc. (Verified) HP Inc.
HPJumpStartProvider.exe  1,156 K 520 K 4508   (Verified) HP Inc.
HPMSGSVC.exe  1,852 K 8,900 K 9184 HP Message Service HP Inc. (Verified) HP Inc.
HPOrbitService.exe  3,852 K 13,944 K 4088 HP Orbit HP Inc. (Verified) HP Inc.
hpqwmiex.exe  1,988 K 10,080 K 2064 HP Software Framework WMI Service Hewlett-Packard Company (Verified) Hewlett-Packard Company
HPSupportSolutionsFrameworkService.exe  36,408 K 20,724 K 5932 HP Support Solutions Framework Service HP Inc. (Verified) HP Inc.
HPWMISVC.exe  1,832 K 8,740 K 2732 HP WMI Service HP Inc. (Verified) HP Inc.
igfxCUIService.exe  2,104 K 8,984 K 1984 igfxCUIService Module Intel Corporation (Verified) Intel Corporation
igfxEM.exe  3,692 K 12,028 K 5732 igfxEM Module Intel Corporation (Verified) Intel Corporation
igfxHK.exe  2,460 K 8,584 K 5748 igfxHK Module Intel Corporation (Verified) Intel Corporation
jhi_service.exe  1,300 K 5,780 K 3616 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
LockApp.exe Suspended 15,252 K 38,152 K 8144 LockApp.exe Microsoft Corporation (Verified) Microsoft Windows
lsass.exe  14,724 K 20,912 K 812 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
mDNSResponder.exe  1,996 K 6,636 K 3396 Bonjour Service Apple Inc. (Verified) Apple Inc.
Memory Compression  892 K 76,476 K 2216   
Microsoft.Photos.exe Suspended 42,388 K 8,720 K 6472   (No signature was present in the subject)
MicrosoftEdgeCP.exe Suspended 380,184 K 70,004 K 13208 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe Suspended 5,880 K 24,784 K 12276 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe Suspended 178,156 K 63,200 K 10988 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe Suspended 116,220 K 41,408 K 2556 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe  5,852 K 27,852 K 9572 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe  54,608 K 74,592 K 7620 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
NisSrv.exe  5,148 K 9,432 K 6072 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Windows Publisher
OneDrive.exe  18,456 K 51,624 K 8796 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
PresentationFontCache.exe  24,260 K 8,636 K 5148 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
procexp.exe  4,544 K 11,008 K 6236 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
RAVBg64.exe  6,556 K 14,896 K 2624 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RAVBg64.exe  6,408 K 14,808 K 2648 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
Registry  8,064 K 38,836 K 88   
RichVideo64.exe  1,500 K 6,928 K 3596 CyberLink RichVideo Module CyberLink (Verified) CyberLink Corp.
RtkAudioService64.exe  2,156 K 9,040 K 2520 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RtkNGUI64.exe  4,640 K 13,116 K 8716 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RuntimeBroker.exe  19,224 K 35,664 K 7548 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  2,760 K 16,440 K 6192 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  2,340 K 8,932 K 7096 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  3,692 K 17,152 K 8500 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  7,408 K 22,768 K 7108 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  3,724 K 19,336 K 9120 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  1,828 K 8,120 K 7204 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  6,388 K 25,852 K 5096 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  12,500 K 35,340 K 6796 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe  29,956 K 36,832 K 4532 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SearchUI.exe Suspended 89,060 K 52,972 K 6952 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SecurityHealthService.exe  3,504 K 13,576 K 8624 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SecurityHealthSystray.exe  1,756 K 8,652 K 8588 Windows Security notification icon Microsoft Corporation (Verified) Microsoft Windows
services.exe  5,524 K 9,500 K 792 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
SettingSyncHost.exe  8,056 K 5,884 K 5760 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
SgrmBroker.exe  3,676 K 6,416 K 7572 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher
ShellExperienceHost.exe  16,380 K 47,832 K 7328 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
sihost.exe  9,236 K 29,700 K 4408 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
smartscreen.exe  28,024 K 34,376 K 8540 Windows Defender SmartScreen Microsoft Corporation (Verified) Microsoft Windows
smss.exe  1,164 K 996 K 380 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
splwow64.exe  8,796 K 33,168 K 2792 Print driver host for applications Microsoft Corporation (Verified) Microsoft Windows
StartMenuExperienceHost.exe  39,628 K 86,980 K 6608   (Verified) Microsoft Windows
svchost.exe  952 K 3,648 K 940 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,520 K 6,720 K 1324 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,268 K 7,788 K 1508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,468 K 10,412 K 1612 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,868 K 7,636 K 2236 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,268 K 5,184 K 3636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,308 K 4,972 K 3800 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,824 K 6,920 K 4592 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,912 K 7,552 K 5364 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,188 K 8,820 K 5264 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,716 K 10,244 K 7940 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,296 K 7,196 K 9200 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,712 K 7,168 K 10316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,680 K 10,560 K 12412 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,332 K 10,416 K 5044 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,752 K 8,284 K 4816 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,360 K 9,560 K 2008 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,804 K 6,872 K 9916 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,452 K 5,504 K 12048 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  6,544 K 25,752 K 11100 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,492 K 5,728 K 6372 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,808 K 7,172 K 2096 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,920 K 9,068 K 8808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,480 K 18,052 K 6556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,844 K 11,336 K 1476 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,836 K 7,472 K 6080 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,252 K 11,008 K 6684 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  28,516 K 46,852 K 1296 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,364 K 5,544 K 2132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,992 K 12,140 K 3420 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,104 K 9,704 K 2640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,708 K 10,640 K 1264 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  6,228 K 17,980 K 2960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,800 K 15,724 K 5184 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,420 K 7,200 K 1820 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,296 K 11,912 K 1424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,804 K 9,740 K 1752 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,192 K 7,588 K 1584 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,120 K 10,144 K 7968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,012 K 7,356 K 3216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  7,944 K 16,312 K 1812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,912 K 6,272 K 2616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,564 K 10,280 K 11972 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  8,848 K 19,600 K 3404 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,108 K 12,404 K 8300 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,788 K 9,292 K 2380 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,864 K 8,840 K 8228 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,348 K 13,556 K 2436 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  11,560 K 19,164 K 3164 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,404 K 8,100 K 3584 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,176 K 21,244 K 3660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  6,064 K 24,936 K 4472 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,896 K 12,044 K 4892 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  6,200 K 8,856 K 13116 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  8,408 K 43,824 K 4392 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,360 K 20,772 K 5452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  9,984 K 19,972 K 2280 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,812 K 21,060 K 5876 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,112 K 12,608 K 3520 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  6,524 K 15,152 K 1360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,516 K 7,872 K 1028 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,408 K 11,996 K 3052 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,996 K 9,676 K 1688 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,096 K 8,416 K 1852 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  22,732 K 32,720 K 3460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,152 K 12,156 K 1696 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,980 K 12,776 K 3608 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,776 K 5,828 K 1216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,012 K 8,804 K 2288 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SystemSettings.exe Suspended 24,712 K 772 K 11712 Settings Microsoft Corporation (Verified) Microsoft Windows
taskhostw.exe  21,860 K 31,892 K 1712 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe  1,460 K 6,920 K 1080 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe  14,072 K 37,156 K 5848 WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe Microsoft Corporation (Verified) Microsoft Windows
wininit.exe  1,344 K 6,096 K 668 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
winlogon.exe  2,716 K 9,520 K 764 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
WinStore.App.exe Suspended 34,128 K 660 K 7864 Store Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
wlanext.exe  2,052 K 6,972 K 2260 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe  3,248 K 9,656 K 8832 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WUDFHost.exe  25,672 K 13,020 K 948 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
YourPhone.exe Suspended 18,688 K 29,960 K 7360   (No signature was present in the subject)
YourPhoneServer.exe  3,324 K 13,716 K 4852   (No signature was present in the subject)
spoolsv.exe < 0.01 13,228 K 31,440 K 2980 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe < 0.01 5,160 K 20,084 K 3976 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
OfficeClickToRun.exe < 0.01 30,592 K 38,648 K 3576 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
esif_assist_64.exe < 0.01 1,476 K 5,108 K 3480 Intel® Dynamic Platform and Thermal Framework Utility Application Intel Corporation (Verified) Intel® Software
csrss.exe < 0.01 1,788 K 5,072 K 584 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
MicrosoftEdge.exe < 0.01 69,612 K 128,560 K 2004 Microsoft Edge Microsoft Corporation (Verified) Microsoft Corporation
svchost.exe 0.01 5,224 K 16,956 K 4484 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
ApplicationFrameHost.exe 0.01 18,060 K 36,552 K 1548 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.01 9,932 K 17,076 K 544 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SynTPEnhService.exe 0.01 3,404 K 9,728 K 1624 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 0.01 2,932 K 11,100 K 8976 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 4,832 K 16,012 K 5052 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 2,324 K 7,004 K 2808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.03 14,232 K 32,272 K 512 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.06 14,232 K 15,144 K 1540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.09 60,780 K 69,316 K 2124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
MicrosoftEdgeSH.exe 0.09 9,888 K 17,744 K 7664 Microsoft Edge Web Platform Microsoft Corporation (Verified) Microsoft Windows
explorer.exe 0.16 45,508 K 109,796 K 5948 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe 0.29 143,856 K 128,360 K 8348 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe 0.48 130,248 K 150,440 K 10388 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Windows
MsMpEng.exe 1.34 187,744 K 156,084 K 3672 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Windows Publisher
csrss.exe 1.85 2,232 K 5,424 K 684 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
System 2.58 200 K 604 K 4   
Interrupts 2.99 0 K 0 K n/a Hardware Interrupts and DPCs  
dwm.exe 8.82 69,924 K 76,156 K 1104 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
procexp64.exe 13.44 33,776 K 68,344 K 12636 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
System Idle Process 67.69 60 K 8 K 0   

  • 0

#58
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

Open an Elevated Command Prompt

 

win 10: http://www.howtogeek...-in-windows-10/


 

 

Type:

sigverif

hit Enter

 

Press the Start button in the new window that pops up.

 

When it finishes it should say your files have been verified as digitally signed or something like that.  If you don't get the popup then it should list any files that it doesn't like.  Tell me what it found or take a screen shot.

 

Also give me a screenshot of your desktop or what you see when it first boots up.

 

Let's try Why So Slow and see if it finds anything:

 

WhySoSlow:

The Download is on

http://www.resplendence.com/downloads

Look under System Monitoring Tools for WhySoSlow 1.0  then click on


Download free home edition

Save the file then right click and Run As Admin.  Follow the prompts. Let it run for a minute (watch the Time Running indication at the bottom) then hit Analyze

Then when a new window appears hit Analyze again.   Once the report appears scroll down and see if it complains about anything.  You can Save the report but it saves as WhySoSlowOutput.htm which the forum won't let you attach.  Perhaps if you rename it to WhySoSlowOutput.txt or WhySoSlowOutput.jpg it will let you attach it.  If not take a screen shot of anything that looks relevant.


  • 0

#59
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts

Command Prompt Screen Shot

Attached Thumbnails

  • Annotation 2020-04-10 084756 6.jpg

  • 0

#60
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 403 posts

Boot up screen shots and Why so slow. The first screenshot is what happen on restart (reboot)

Attached Thumbnails

  • 02F5B6A8-1AA9-44D5-BF54-CB8CE899CA09.jpeg
  • AFC3EF8C-DD84-408F-8763-71F61710FE86.jpeg
  • 0122ABA2-6BF4-4FB0-81D5-B69CDDC88CCE.jpeg
  • 27DE22F7-48DA-4591-96E0-B8DD00F7C10F.jpeg
  • CA5B50BF-1548-458B-A53E-D67F122DCB6A.jpeg
  • F4E08E50-E431-4FEB-98BA-A028FDA7D939.jpeg
  • 1A0B8E5B-CC55-4D7C-B74A-0ECDEB0B48A6.jpeg
  • C52DC149-5B83-4061-9C8D-3AA71130ED40.jpeg
  • 31795DDA-2920-4291-B8C0-F57B59BD8F96.jpeg

Edited by butterrice, 10 April 2020 - 07:55 AM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP