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Help with sluggish computer not rendering images properly

rendering Revit GPU Dell AMD graphics

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#16
RKinner

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Go to:

https://www.dell.com...ZaZz090/drivers

 

Download and install the

Realtek High Definition Audio Driver

 

AMD Radeon R2/R3/R4/R5/R6 and AMD Radeon R5 M335 Graphics Drive

 

 

Open an elevated command prompt:

http://www.howtogeek...-in-windows-10/
http://www.eightforu...indows-8-a.html

(If you open an elevated Command Prompt properly it will say Administrator: Command Prompt in the margin at the top of the window)


Once you have an elevated command prompt:

Type:

 DISM  /Online  /Cleanup-Image  /RestoreHealth

 (I use two spaces so you can be sure to see where one space goes.)
Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:

Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):

sfc  /scannow



This will also take a few minutes.  

When it finishes it will say one of the following:

Windows did not find any integrity violations (a good thing)
Windows Resource Protection found corrupt files and repaired them (a good thing)
Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

If you get the last result then type:
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  %UserProfile%\desktop\junk.txt


Hit Enter.  Then type::


notepad %UserProfile%\desktop\junk.txt

Hit Enter.

 Copy the text from notepad and paste it into a reply.


After you finish SFC, regardless of the result:



1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)


 


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#17
RKinner

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I'm going to take a short nap.  Will get back to you in an hour or so.


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#18
RiffRaffMama

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It was a flash drive and a bluetooth mouse dongle. They're gone now.

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#19
RiffRaffMama

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No problem, it's 4am where I am so I'm likely to do the same!

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#20
RiffRaffMama

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Ok, when you're right, hit me with the next step :) I'll be around on and off for the next 10-12 hours.


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#21
RKinner

RKinner

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I think you missed my next to last post:

http://www.geekstogo...-2#entry2646929

 

What country are you in?


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#22
RiffRaffMama

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Vino's Event Viewer v01c run on Windows 7 in English
Report run at 5/04/2020 1:35:17 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 4/04/2020 12:06:30 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 4/04/2020 4:01:54 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 2/04/2020 11:36:02 AM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Apple Mobile Device USB Device (location 0000.0012.0000.001.003.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 4 more times.  Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 2/04/2020 11:36:02 AM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 2/04/2020 11:34:35 AM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Apple Mobile Device USB Device (location 0000.0012.0000.001.003.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 2/04/2020 11:34:35 AM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 1/04/2020 5:06:50 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 30/03/2020 8:24:43 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 28/03/2020 7:17:11 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 24/03/2020 10:47:00 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 24/03/2020 1:04:54 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Apple Mobile Device USB Device (location 0000.0010.0000.003.000.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 24/03/2020 1:04:54 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 24/03/2020 8:57:32 AM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Apple Mobile Device USB Device (location 0000.0010.0000.003.000.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 24/03/2020 8:57:32 AM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 19/03/2020 8:12:48 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/03/2020 3:57:52 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Apple Mobile Device USB Device (location 0000.0010.0000.003.000.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 13/03/2020 3:57:52 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 4/04/2020 2:06:06 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Virtual Router service failed to start due to the following error:  The system cannot find the file specified.

Log: 'System' Date/Time: 4/04/2020 2:04:45 PM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 4/04/2020 2:03:14 PM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {D7FD466D-F6CF-4C8E-86DD-12E9B0FDAE48} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 4/04/2020 1:49:24 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Virtual Router service failed to start due to the following error:  The system cannot find the file specified.

Log: 'System' Date/Time: 4/04/2020 1:48:03 PM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 4/04/2020 1:42:53 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Virtual Router service failed to start due to the following error:  The system cannot find the file specified.

Log: 'System' Date/Time: 4/04/2020 1:41:41 PM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 4/04/2020 12:07:52 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Virtual Router service failed to start due to the following error:  The system cannot find the file specified.

Log: 'System' Date/Time: 4/04/2020 12:06:32 PM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 4/04/2020 12:07:48 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 5:43:08 PM on ?4/?04/?2020 was unexpected.

Log: 'System' Date/Time: 4/04/2020 12:06:25 PM
Type: Error Category: 0
Event: 16 Source: Microsoft-Windows-Kernel-Boot
Windows failed to resume from hibernate with error status 0xC0000411.

Log: 'System' Date/Time: 4/04/2020 4:03:13 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Virtual Router service failed to start due to the following error:  The system cannot find the file specified.

Log: 'System' Date/Time: 4/04/2020 4:01:56 AM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 4/04/2020 4:01:50 AM
Type: Error Category: 0
Event: 29 Source: Microsoft-Windows-Kernel-Boot
Windows failed fast startup with error status 0xC00000D4.

Log: 'System' Date/Time: 4/04/2020 4:03:08 AM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 4:51:11 AM on ?4/?04/?2020 was unexpected.

Log: 'System' Date/Time: 3/04/2020 5:13:25 AM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 2/04/2020 3:19:21 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Log: 'System' Date/Time: 2/04/2020 3:19:21 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Log: 'System' Date/Time: 2/04/2020 3:50:23 AM
Type: Error Category: 0
Event: 15 Source: TPM
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log: 'System' Date/Time: 1/04/2020 5:08:12 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Virtual Router service failed to start due to the following error:  The system cannot find the file specified.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 4/04/2020 2:06:11 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 2:06:11 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 2:05:52 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WudfRd failed to load for the device USB\VID_05AC&PID_12A8&MI_00\7&1dc4582&0&0000.

Log: 'System' Date/Time: 4/04/2020 2:04:48 PM
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 4/04/2020 2:04:48 PM
Type: Warning Category: 0
Event: 48 Source: BTHUSB
The local adapter does not support reading the encryption key size for a connected device. Insecure devices may be able to connect to this system.

Log: 'System' Date/Time: 4/04/2020 2:04:48 PM
Type: Warning Category: 0
Event: 1 Source: rt640x64
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 4/04/2020 2:04:47 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WudfRd failed to load for the device USB\VID_05AC&PID_12A8&MI_01\7&1dc4582&0&0001.

Log: 'System' Date/Time: 4/04/2020 1:53:38 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user RIFFRAFFDELL\tracy SID (S-1-5-21-792678858-599442959-1286739730-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 1:53:38 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user RIFFRAFFDELL\tracy SID (S-1-5-21-792678858-599442959-1286739730-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 1:49:29 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 1:49:29 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 1:49:10 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WudfRd failed to load for the device USB\VID_05AC&PID_12A8&MI_00\7&1dc4582&0&0000.

Log: 'System' Date/Time: 4/04/2020 1:48:06 PM
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 4/04/2020 1:48:06 PM
Type: Warning Category: 0
Event: 48 Source: BTHUSB
The local adapter does not support reading the encryption key size for a connected device. Insecure devices may be able to connect to this system.

Log: 'System' Date/Time: 4/04/2020 1:48:06 PM
Type: Warning Category: 0
Event: 1 Source: rt640x64
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 4/04/2020 1:48:05 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WudfRd failed to load for the device USB\VID_05AC&PID_12A8&MI_01\7&1dc4582&0&0001.

Log: 'System' Date/Time: 4/04/2020 1:44:34 PM
Type: Warning Category: 223
Event: 225 Source: Microsoft-Windows-Kernel-PnP
The application \Device\HarddiskVolume1\Windows\System32\audiodg.exe with process id 4392 stopped the removal or ejection for the device HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BF&REV_1000\4&2bebb0de&0&0001.

Log: 'System' Date/Time: 4/04/2020 1:42:49 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 1:42:49 PM
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 4/04/2020 1:42:47 PM
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.


 


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#23
RiffRaffMama

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Vino's Event Viewer v01c run on Windows 7 in English
Report run at 5/04/2020 1:45:50 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 4/04/2020 1:40:17 PM
Type: Error Category: 0
Event: 1000 Source: Microsoft-Windows-Perflib
Access to performance data was denied to user "SYSTEM" (value from GetUserName() for the running thread) as attempted from module "\\?\C:\Windows\system32\wbem\WMIADAP.EXE" (value from GetModuleFileName() for the binary that issued the query).

Log: 'Application' Date/Time: 4/04/2020 1:40:04 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: WizFile64.exe, version: 2.6.0.0, time stamp: 0x5beb93d3 Faulting module name: WizFile64.exe, version: 2.6.0.0, time stamp: 0x5beb93d3 Exception code: 0xc0000005 Fault offset: 0x0000000000331e1f Faulting process ID: 0x16bc Faulting application start time: 0x01d60a79ae5d6f92 Faulting application path: C:\Program Files\WizFile\WizFile64.exe Faulting module path: C:\Program Files\WizFile\WizFile64.exe Report ID: f2b4a37f-947d-4dee-96b8-880e41daa5e2 Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 4/04/2020 1:37:05 PM
Type: Error Category: 0
Event: 10007 Source: Microsoft-Windows-RestartManager
Application or service 'AdaptiveSleepService' could not be restarted.

Log: 'Application' Date/Time: 4/04/2020 1:37:04 PM
Type: Error Category: 0
Event: 0 Source: Adaptive Sleep Service
The event description cannot be found.

Log: 'Application' Date/Time: 4/04/2020 12:54:12 PM
Type: Error Category: 0
Event: 1020 Source: Microsoft-Windows-Perflib
The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 25232 and the required size was 32304.

Log: 'Application' Date/Time: 4/04/2020 6:44:23 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 18296

Log: 'Application' Date/Time: 4/04/2020 6:44:23 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 18296

Log: 'Application' Date/Time: 4/04/2020 6:44:23 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 3/04/2020 1:39:25 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: Revit.exe, version: 20.0.0.377, time stamp: 0x5c9c4a8e Faulting module name: clr.dll, version: 4.8.4121.0, time stamp: 0x5deabd50 Exception code: 0xc0000005 Fault offset: 0x00000000000ca84d Faulting process ID: 0x13d0 Faulting application start time: 0x01d609bd1fa3aa58 Faulting application path: C:\Program Files\Autodesk\Revit 2020\Revit.exe Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll Report ID: 37725dc9-8fdd-418b-be79-185c205b154d Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 3/04/2020 1:39:24 PM
Type: Error Category: 0
Event: 1023 Source: .NET Runtime
Application: Revit.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFC86F6A84D (00007FFC86EA0000) with exit code 80131506.


Log: 'Application' Date/Time: 3/04/2020 5:54:16 AM
Type: Error Category: 0
Event: 1020 Source: Microsoft-Windows-Perflib
The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 21320 and the required size was 33224.

Log: 'Application' Date/Time: 2/04/2020 3:45:47 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: WhoCrashedEx.exe, version: 6.65.3.30701, time stamp: 0x5d1db7ba Faulting module name: WhoCrashed32.dll, version: 0.0.0.0, time stamp: 0x5d19de23 Exception code: 0xc0000005 Fault offset: 0x00007eae Faulting process ID: 0x8bc Faulting application start time: 0x01d609034873ca6e Faulting application path: C:\Program Files\WhoCrashed\WhoCrashedEx.exe Faulting module path: C:\Program Files\WhoCrashed\WhoCrashed32.dll Report ID: f40c47b2-461f-487c-a7f1-9c1049d31b00 Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 2/04/2020 3:23:43 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: Revit.exe, version: 20.0.0.377, time stamp: 0x5c9c4a8e Faulting module name: mfc140u.dll, version: 14.15.26706.0, time stamp: 0x5b3f07f3 Exception code: 0xc0000005 Fault offset: 0x0000000000002e5e Faulting process ID: 0x244c Faulting application start time: 0x01d609028dd6b72a Faulting application path: C:\Program Files\Autodesk\Revit 2020\Revit.exe Faulting module path: C:\Windows\SYSTEM32\mfc140u.dll Report ID: 39e14302-4d40-4791-b614-bca86128d5ef Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 2/04/2020 3:23:40 PM
Type: Error Category: 0
Event: 528 Source: SQLLocalDB 12.0
Windows API call WaitForMultipleObjects returned error code: 575. Windows system error message is: {Application Error} The application was unable to start correctly (0x%lx). Click OK to close the application. Reported at line: 3728.

Log: 'Application' Date/Time: 2/04/2020 3:23:40 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: CefSharp.BrowserSubprocess.exe, version: 65.0.1.0, time stamp: 0x5b761ceb Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0xb31987d3 Exception code: 0xe0000008 Fault offset: 0x000000000003a859 Faulting process ID: 0x14d4 Faulting application start time: 0x01d60902af8b18ab Faulting application path: C:\Program Files\Autodesk\Revit 2020\CefSharp\CefSharp.BrowserSubprocess.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report ID: 341c9b70-bb9a-4af8-a3c8-c23192fea5f2 Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 2/04/2020 3:23:40 PM
Type: Error Category: 0
Event: 1026 Source: .NET Runtime
Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at <Module>.CefExecuteProcess(CefMainArgs*, scoped_refptr<CefApp>*, Void*)
   at CefSharp.BrowserSubprocess.SubProcess.Run()
   at CefSharp.BrowserSubprocess.Program.Main(System.String[])



Log: 'Application' Date/Time: 2/04/2020 3:23:39 PM
Type: Error Category: 0
Event: 528 Source: SQLLocalDB 12.0
Windows API call WaitForMultipleObjects returned error code: 575. Windows system error message is: {Application Error} The application was unable to start correctly (0x%lx). Click OK to close the application. Reported at line: 3728.

Log: 'Application' Date/Time: 2/04/2020 3:23:38 PM
Type: Error Category: 0
Event: 528 Source: SQLLocalDB 12.0
Windows API call WaitForMultipleObjects returned error code: 575. Windows system error message is: {Application Error} The application was unable to start correctly (0x%lx). Click OK to close the application. Reported at line: 3728.

Log: 'Application' Date/Time: 2/04/2020 3:23:36 PM
Type: Error Category: 0
Event: 528 Source: SQLLocalDB 12.0
Windows API call WaitForMultipleObjects returned error code: 575. Windows system error message is: {Application Error} The application was unable to start correctly (0x%lx). Click OK to close the application. Reported at line: 3728.

Log: 'Application' Date/Time: 2/04/2020 3:22:17 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: Revit.exe, version: 20.0.0.377, time stamp: 0x5c9c4a8e Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0xb31987d3 Exception code: 0xc000041d Fault offset: 0x000000000003a859 Faulting process ID: 0x1cf8 Faulting application start time: 0x01d60901f14aa2bb Faulting application path: C:\Program Files\Autodesk\Revit 2020\Revit.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report ID: 81e2da39-76a7-41d3-b80d-1262a17373b1 Faulting package full name:  Faulting package-relative application ID:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 2/04/2020 3:50:30 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xcfffffff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 28/03/2020 7:26:52 PM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0x000000ff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 27/03/2020 5:44:17 AM
Type: Warning Category: 0
Event: 1015 Source: MsiInstaller
Failed to connect to server. Error: 0x800401F0

Log: 'Application' Date/Time: 27/03/2020 3:49:29 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xcfffffff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 26/03/2020 1:19:05 PM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0x000000ff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 26/03/2020 2:15:37 AM
Type: Warning Category: 0
Event: 1008 Source: Microsoft-Windows-Perflib
The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.

Log: 'Application' Date/Time: 23/03/2020 2:13:58 PM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xc00001ad, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 15/03/2020 1:13:37 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xcfffffff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 10/03/2020 10:16:29 PM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xcfffffff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 9/03/2020 3:10:46 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xcfffffff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 5/03/2020 9:50:35 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xcfffffff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 1/03/2020 12:51:58 PM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0x000000ff, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 20/02/2020 10:07:22 AM
Type: Warning Category: 0
Event: 8303 Source: Microsoft-Windows-System-Restore
Scoping unsuccessful for shadowcopy \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6 with error 0x80070057.

Log: 'Application' Date/Time: 20/02/2020 9:59:17 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xc00001ad, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 18/02/2020 10:40:49 AM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0xc00001ad, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 17/02/2020 2:36:34 PM
Type: Warning Category: 0
Event: 0 Source: Dwminit
The Desktop Window Manager process has exited. (Process exit code: 0x0000042b, Restart count: 1, Primary display device ID: AMD Radeon R4)

Log: 'Application' Date/Time: 16/02/2020 11:25:22 PM
Type: Warning Category: 0
Event: 8303 Source: Microsoft-Windows-System-Restore
Scoping unsuccessful for shadowcopy \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6 with error 0x80070057.

Log: 'Application' Date/Time: 16/02/2020 1:50:57 PM
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Autodesk\Personal Accelerator for Revit\RevitAccelerator.exe' (pid 11320) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 16/02/2020 1:50:10 PM
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Autodesk\Personal Accelerator for Revit\RevitAccelerator.exe' (pid 8880) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 16/02/2020 1:41:59 PM
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Mozilla Firefox\firefox.exe' (pid 11792) cannot be restarted - Application SID does not match Conductor SID..


 


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#24
RiffRaffMama

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sfc scan said there were no problems.

I'm in Australia. I'm guessing you're in the US?


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#25
RKinner

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Melbourne Beach Florida USA.  Apparently the town was named after your Melbourne.  We had planned to visit Australia this spring (ours not yours) but the fires and now the plague have put an end to those plans.

 

You have some major problems with some of your software.  Most important is probably the one you are complaining about being slow and clunky.  It is crashing on you.  One of the crashes seems to caused by a Microsoft Visual C++ Redistributable program version 14.15.26706.0

 

Log: 'Application' Date/Time: 2/04/2020 3:23:43 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: Revit.exe, version: 20.0.0.377, time stamp: 0x5c9c4a8e Faulting module name: mfc140u.dll, version: 14.15.26706.0, time stamp: 0x5b3f07f3 Exception code: 0xc0000005 Fault offset: 0x0000000000002e5e Faulting process ID: 0x244c Faulting application start time: 0x01d609028dd6b72a Faulting application path: C:\Program Files\Autodesk\Revit 2020\Revit.exe Faulting module path: C:\Windows\SYSTEM32\mfc140u.dll Report ID: 39e14302-4d40-4791-b614-bca86128d5ef Faulting package full name:  Faulting package-relative application ID:

 

 

 

 

If you look at Control Panel (View Large Icons) Programs and Features you will usually see several Microsoft Visual C++ Redistributable or Runtime programs.  These are installed along with certain software packages.  If you uninstall the software you should always uninstall the related Microsoft Visual C++   then when you reinstall a fresh copy of the software you will also get a fresh copy of the Microsoft Visual C++ program.

 

Other Revit errors are caused by Kernelbase.dll which is a Microsoft system file.  DISM & SFC insure the file is good so that implies that Revit needs either a newer version or a noncorrupt version.
 

Event: 1000 Source: Application Error
Faulting application name: Revit.exe, version: 20.0.0.377, time stamp: 0x5c9c4a8e Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0xb31987d3 Exception code: 0xc000041d Fault offset: 0x000000000003a859 Faulting process ID: 0x1cf8 Faulting application start time: 0x01d60901f14aa2bb Faulting application path: C:\Program Files\Autodesk\Revit 2020\Revit.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report ID: 81e2da39-76a7-41d3-b80d-1262a17373b1 Faulting package full name:  Faulting package-relative application ID:

Following programs are causing problems and should be uninstalled or reinstalled/repaired:

 

 

 

Other programs which are causing problems:

 

Bonjour

This is an Apple program that detect Apple products on your net.  If you uninstall it and then install iTunes you get a brand new copy.  Older version don't work with newer versions of Win 10 but Apple does not make it easy to update Bonjour.

 

WizFile

This is not working.  Don't know much about it but doesn't look like you really need it so I would uninstall it unless there is a newer version.

 

Who Crashed

Doesn't seem to be working so please uninstall.

 

 

Adaptive Sleep Service

This is a stupid program from AMD which is supposed to decide when the PC should go to sleep.  May save battery power if it worked but it doesn't so best to turn off the service:

 

Search for

services.msc

hit Enter

Scroll down to Adaptive Sleep Service (may have AMD in front of the name)  right click and select Properties then change Startup Type: to Disabled.  OK

This will keep the program from trying to start so it won't bother us any more.

 

While you are in the Services window, look for

Virtual Router service.  If you find it do the same to it.

 

 

Let's run FRST so I can see what is going on:

 

  • Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Check the Addition.txt box
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.  
  • Please copy and paste log back here.
  • It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.



 


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#26
RiffRaffMama

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That's a shame about your planned trip. The Zombie Apocalypse has brought the world to its knees - not something I ever imagined I'd see. I've lived in Melbourne and rural Victoria all my life and I have always loved the city. The history in it is fascinating. There are still many beautiful old buildings and the stories of early Melbourne are at times quite intriguing. My family has lived here since they emigrated from Scotland three generations ago, and although their history is not particularly extraordinary, I have always found it cool that I have been able to see each house they lived in because they're all within reach of my home. I currently live about two hours from Melbourne in a beautiful little country town in the Otways forest, just a stone's throw from the Great Ocean Road, a "must-see" if you do make it here one day. But back to my bucketload of problems...

 

With the C++ files, I've noticed in the past the abundance of versions and wondered if they were removable. When you say I should remove the accompanying one when uninstalling software- how do I know which one belongs to it and whether it is a shared file? I was always under the impression that uninstalling them could be deleterious to my system and thus left them alone. Which ones can I comfortably remove right now?

 

I have the latest version of Revit (2020) but I installed it while Revit 2019 was still installed, expecting it to upgrade it, but it seems to have installed it alongside it instead. Apparently it is a somewhat insidious program to uninstall, it has spawn in all kinds of places on the hard drive. There is a method Autodesk (producer of Revit, AutoCAD, et al) instructs you to use to clean it from your system (https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-Complete-a-Clean-Uninstall-of-Revit-products.html), should I remove just 2019, or both copies and reinstall 2020. Both 2019 and 2020 came directly from the Autodesk website and were legitimately registered, not keygenned or anything shady, so I would have expected them to not be corrupt.

 

As for the other software - I hate iTunes passionately, but unfortunately Apple ensures that you must install it if you ever hope to do anything with your phone other than make calls on it until it becomes obsolete. I will reinstall it as suggested.

 

WizFile has me puzzled, as I use this on almost a daily basis because I have a memory like a sieve, and have only had it freeze on me once or twice in years of use. It works just like Windows index search function (the one at the top right corner of Windows Explorer folders) but reads the hard drive's Master File Table directly from the hard drive, producing search results almost instantly. I have found it indispensable. Its sister program WizTree is a truly brilliant piece of software that saved my sanity in the space of just 8 seconds when I found that my hard drive had almost completely filled up, from ~500gb to 900gb, overnight and I had no idea why, or where to begin looking for the culprit. It presents a colour graphic representation of the files on your hard drive, looks a bit like Lego, so you can see immediately the biggest drive-space hogs (represented by the largest blocks in the image) and address them accordingly (http://antibody-soft...ree treemap.jpg). It took 8 seconds to produce my results and immediately I could easily see the offending file. The previous day I had shown my youngest how to screen capture video of a game she was playing. I didn't expect her to produce around 30+ minutes of videos that consumed hundreds of gb. Both programs are free and well worth checking out: https://antibody-software.com/ I will un/reinstall the latest version.

 

WhoCrashed was a tool I used to read .dmp files when Firefox refused to load for me one day. It was handy, but rarely gets a run these days, so it can go.

 

Adaptive Sleep Service is useless to me because I use my laptop almost exclusively plugged in (I know, I know...) and fear "sleep" because my laptop frequently refused to wake up in the past, resulting in a hard boot and the loss of anything unsaved. I now have auto-sleep turned off or set to some ridiculous time like 5 hours. From time to time the screen will go black all by itself, but I discovered the Win+Ctrl+Shift+B function (a bit like playing Twister on your keyboard) which returns the screen functionality 80% of the time. So it can go too.

 

It's quite a list of actions to perform, so I will attack them later today (after reading your response to my C++ and Revit questions) and return with the FRST results.

 

Thank you again for your help!


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#27
RKinner

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The only version of Visual etc that I would uninstall is the version 14.15.26706.0 because it appears that Revit it crashing with that in its jaws.  Since you have a set procedure for uninstalling both 19 & 20 I would do that then reboot before a reinstall.  Even fresh downloads can get corrupted.  Sometimes in the download and sometimes in the install and sometimes after the install when a hard drive bit changes or some other program accidentally writes where it shouldn't.

 

As for WizFile:

 

Log: 'Application' Date/Time: 4/04/2020 1:40:04 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: WizFile64.exe, version: 2.6.0.0, time stamp: 0x5beb93d3 Faulting module name: WizFile64.exe, version: 2.6.0.0, time stamp: 0x5beb93d3 Exception code: 0xc0000005 Fault offset: 0x0000000000331e1f Faulting process ID: 0x16bc Faulting application start time: 0x01d60a79ae5d6f92 Faulting application path: C:\Program Files\WizFile\WizFile64.exe Faulting module path: C:\Program Files\WizFile\WizFile64.exe Report ID: f2b4a37f-947d-4dee-96b8-880e41daa5e2 Faulting package full name:  Faulting package-relative application ID:

 

 

The error is an Access Violation so a reinstall may fix it.  I would suggest you right click and Run As Administrator instead of double clicking when you install it.

 

Let's look at dump files with a less intrusive program than Who crashed:

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

There may not be any.  The next to last Windows update caused my own AMD PC to crash every few hours without leaving any dump files or logging any errors.  I had to uninstall it.  I waited until the next update was available and reinstalled.  So far I have only had 1 crash without dump so the new version is better.

 

As for iTunes I think you can uninstall once you get the newest Bonjour.  If not we will can it so iTunes never tries to run so it won't bother you.

 

We were calling it the zombie apocalypse too but have recently decided to rename it in honor of the person who has done the most in order to have it spread so it is now the Trump virus.  Much easier to type at least.


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