Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer Constantly Restarting

- - - - -

  • Please log in to reply

#16
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

Here is a new AC only link:  http://speccy.pirifo...6o4VrWq41nw4dAf

 

Everything is original to laptop. 

 

It did not shut down on battery alone.  I didn't leave it that way for long though.  I did leave it on AC alone and was able to work on it for about 45 minutes before it shut down.  

 

Manners22


  • 0

Advertisements


#17
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

Lower temps when using just the charger as well so it looks like using the two original components together may upset the apple cart quicker than when on battery/charger only  :(

 

See if you are able to charge the battery up to 100% then remove the charger to see how quickly the battery starts losing its charge and/or if the notebook shuts down.


  • 0

#18
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

Fully charged at 4:47 p.m.

5:19 p.m.69% left

5:34 shut down

5:42 46% left

6:16 10%left 

 

Battery only.


  • 0

#19
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

Most odd  :headscratch:

 

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.


  • 0

#20
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

Sent PM


  • 0

#21
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

Couple of things going on but a bit pushed for time as its getting late and I have an early start.

 

Do you have Dell Support Assist on the computer,if yes, try updating it as it is shown to have issues.

 

Another problem looks to be with video drivers and possibly related to Vulkan and AMD add on.

 

See if you are able to run the built in Dell diagnostics "how to" here


  • 0

#22
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

I ran all of the diagnostic tests and downloaded 13 drivers including AMD.  The only problem was the battery failed the test with low battery life.  The laptophas stayed on  all evening through all of the tests!  I am hopeful!   :D


  • 0

#23
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

Thanks for the update and fingers crossed for you  :thumbsup:

 

Just so that you are aware, Dell computers are notoriously fickle, their drivers have to be installed in a certain else they kick off and the Dell BIOS does not like any replacement parts that are third party, this includes batteries, chargers and HDDs etc, letting you know this so you do not get caught off guard should you purchase a replacement battery that is not Dell branded.

 

Keep us posted on how things go if you will.


  • 0

#24
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

I managed to work for most of yesterday on the laptop, which was heaven.  It only shut off twice and that was towards the end.  I tried to finish the Windows Update but just couldn't make it.  And, it just shut off in the middle of writing this.  So, I'm not out of the woods yet.

 

Do you think that restarting Windows from scratch would help?  Is this problem Windows?  

 

Signed,

A very discouraged Manners 22


  • 0

#25
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

Try booting from Linux on a USB thumb drive, see info here if it still shuts down you have ruled out Windows

 

Know what you mean computers can be so frustrating at times  :(


  • 0

Advertisements


#26
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

I definitely took my "dumb" pill today.  Which download do I choose?  Confusing!  There are 2 at the bottom of the page and a big warning.  Thanks for your patience with me!   :confused:

 

Manners22 


  • 0

#27
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

UPDATED (Dec 4, 2019) Universal USB Installer - Easy as 1 2 3


  • 0

#28
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

I'm sorry. This seems to be a tad over my head.  I can't find an .iso file, etc., because I don't know what one is or where it is kept.  I have my USB but am not sure it is formatted correctly.  I fooled with thi for hours last night, in between restarts.  Stuck in a pandemic with my Dell!  Ugh!   :X


  • 0

#29
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,784 posts

Try http://www.pendrivel...e-from-windows/ 

 


  • 0

#30
Manners22

Manners22

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts

I feel SO stupid.  When I'm installing, the second question asks for the .iso and has you browse for it.  No .iso comes up in the Travel Drive.  Where else do I browse?  I can't seem to get past this.  

 

Thanks for your help and continued patience.  

 

I'm still restarting.  

 

Manners22


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP