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PC Constantly Freezes & won't do anything (Resolved).


Best Answer gpl98a1 , 13 July 2020 - 06:07 PM

Ok, so just over a week now & no issues running as is, i think i can now say my issue is fixed. Thank you very much Phil, i don't know how else to thank you than just to say it, your help... Go to the full post »


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#16
phillpower2

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Nothing is ever easy  :(

 

Lets see what IGPU drivers are installed;

 

Download and run DriverView which you can get from here

 

Save the results to text and attach to your next reply for us if you will.


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#17
gpl98a1

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Tell me about it, i'd never be able to get this sorted

 

Driverview for X64?


Edited by gpl98a1, 16 April 2020 - 08:48 AM.

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#18
phillpower2

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Did you forget to attach the log  :)


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#19
gpl98a1

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I was just running the programme then my wifi went down for a bit, sorry

Attached Files


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#20
phillpower2

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While we look at the list of drivers, what do you think about putting the GPU back in and then running the Dell test on that.

 

Edit to add: You have only included the one driver !


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#21
gpl98a1

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I'll switch the PC off & try that

 

New file attached

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#22
phillpower2

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:thumbsup:

 

The IGPU info is below;

 

Driver Name       : igdkmd64.sys
Address           : 00000000`44E10000
End Address       : 00000000`461C4000
Size              : 0x013b4000
Load Count        : 1
Index             : 96
File Type         : Display Driver
Description       : Intel Graphics Kernel Mode Driver
Version           : 26.20.100.7262 The latest version at Intel ends in 7263 but does not offer any earlier one that matches the drivers that you have which is odd.
Company           : Intel Corporation
Product Name      : Intel HD Graphics Drivers for Windows®
Modified Date     : 30/09/2019 22:46:24
Created Date      : 15/04/2020 19:57:42

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#23
gpl98a1

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Ok, i didn't try to install the Intel UHD Graphics Driver again

 

Just ran the test, got to 85% then froze, GPU running at 100% & 40 degrees

 

Restarted with the power button & it froze 3 times trying to post this - it's random but seems worse with the card refitted


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#24
gpl98a1

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:thumbsup:

 

The IGPU info is below;

 

Driver Name       : igdkmd64.sys
Address           : 00000000`44E10000
End Address       : 00000000`461C4000
Size              : 0x013b4000
Load Count        : 1
Index             : 96
File Type         : Display Driver
Description       : Intel Graphics Kernel Mode Driver
Version           : 26.20.100.7262 The latest version at Intel ends in 7263 but does not offer any earlier one that matches the drivers that you have which is odd.
Company           : Intel Corporation
Product Name      : Intel HD Graphics Drivers for Windows®
Modified Date     : 30/09/2019 22:46:24
Created Date      : 15/04/2020 19:57:42

 

The what??

 

I can work round a motorcycle with my eyes closed but this stuff is a different language altogether! lol


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#25
gpl98a1

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I hope this isn't off topic but when trying to download the Intel UHD Graphics Driver i noticed a few urgent actions, would this be a problem?

 

 

Attached Thumbnails

  • Urgent.png
  • Urgent 2.png

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#26
phillpower2

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What the info in red means is that the drivers that you have installed for the IGPU do not correspond with the drivers that Dell have, these were the Dell drivers that you tried to install earlier.

 

It was asked back in my reply #13 but went overlooked;

 

When you post back with an update, can you also let us know if the power on button has been blinking at all. 

 

 

Can you let us know the answer to this if you will.

 

Best remove the add on GPU as the PC clearly can` power it.


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#27
phillpower2

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Chipset driver yes, the other two no.


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#28
gpl98a1

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Ok, i'll remove it again, sorry for overlooking that, i mustn't have understood the question or what was happening

 

No blinking light, i hoped there would be as i believe it's some kind of diagnostics.


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#29
gpl98a1

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Sorry didn't mean to post that 3 times! it didn't show when i hit the 'post' button


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#30
gpl98a1

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Back up & running here without the GPU


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