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Had a crash, should I worry

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#1
RebelGamer137

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On Tue 4/14/2020 8:56:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!memset+0x5384)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8056A8FBC40, 0xFFFFCC800AD92AA8, 0xFFFFCC800AD922F0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

I had this happen on my fairly new system, should I worry or not?


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#2
zep516

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Hello RebelGamer137,

 

Windows can crash at anytime for various reasons, the bug check that you posted really does not tell us exactly what happened.

 

If it continues then it's of course a problem.

 

Make sure you are updated windows an all programs are updated.. Drivers up dated too.

 

That's the error

Bugcheck code: 0x7E

Thanks

zep


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#3
RebelGamer137

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Thanks for the info, that crash really scared me.


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#4
phillpower2

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If I may chime in folks  :)
 
As zep has mentioned Windows can crash at any time but today is patch Tuesday so perhaps something went wrong with that, check your update history for today's cumulative update to see if it installed or if it failed to install.
 
We can run the dmp through the debugger if you like.
 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

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#5
RebelGamer137

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Here you go

Attached Files


Edited by RebelGamer137, 15 April 2020 - 07:23 PM.

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#6
phillpower2

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The folder is empty I`m afraid 


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#7
RebelGamer137

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My main minidump appears to be empty as well.


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#8
phillpower2

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You may have already done so but have you checked that crash dmps are enabled, info here


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#9
RebelGamer137

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Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Tue 4/14/2020 8:56:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!memset+0x5384)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8056A8FBC40, 0xFFFFCC800AD92AA8, 0xFFFFCC800AD922F0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


 


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#10
phillpower2

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Of no help I`m afraid, ntkrnlmp.exe is generic and points to nothing in particular.

 

Did you check your update history for any cumulative update to see if it installed or if it failed to install.


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