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cannot open pictures on one laptop but on another laptop , the same pi


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#46
HaraMo

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link Acer 

https://www.acer.com...pn=NX.G3BEH.013


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#47
HaraMo

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This time I'm sure there is no sleep option enabled, I closed the lid (laptopscreen) , and now I thinkg at least 3 times that when I open th elid the screen is black.

 

I need to shutdown the laptop pressing the power button.


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#48
HaraMo

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I managed to install the Acer driver.
 
 
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:00:21  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        LAPTOP-ACER
OS version:                                           Windows 10 , 10.0, build: 18363 (x64)
Hardware:                                             Aspire E5-574G, Acer, Zoro_SL 
CPU:                                                  GenuineIntel Intel® Core™ i5-6200U CPU @ 2.30GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  8058 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   240 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. 
 
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   1779,70
Average measured interrupt to process latency (µs):   12,804642
 
Highest measured interrupt to DPC latency (µs):       1767,40
Average measured interrupt to DPC latency (µs):       7,014295
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              482,275833
Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Highest reported total ISR routine time (%):          10,374811
Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Total time spent in ISRs (%)                          11,777435
 
ISR count (execution time <250 µs):                   4545858
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                8
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              1777,245833
Driver with highest DPC routine execution time:       ntoskrnl.exe - NT Kernel & System, Microsoft Corporation
 
Highest reported total DPC routine time (%):          0,080578
Driver with highest DPC total execution time:         iaStorA.sys - Intel® Rapid Storage Technology driver - x64, Intel Corporation
 
Total time spent in DPCs (%)                          0,372607
 
DPC count (execution time <250 µs):                   38022
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                72
DPC count (execution time 1000-1999 µs):              1
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 searchindexer.exe
 
Total number of hard pagefaults                       565
Hard pagefault count of hardest hit process:          508
Number of processes hit:                              7
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       10,203073
CPU 0 ISR highest execution time (µs):                482,275833
CPU 0 ISR total execution time (s):                   9,907649
CPU 0 ISR count:                                      4545866
CPU 0 DPC highest execution time (µs):                1777,245833
CPU 0 DPC total execution time (s):                   0,148605
CPU 0 DPC count:                                      17672
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0,281535
CPU 1 ISR highest execution time (µs):                0,0
CPU 1 ISR total execution time (s):                   0,0
CPU 1 ISR count:                                      0
CPU 1 DPC highest execution time (µs):                327,053333
CPU 1 DPC total execution time (s):                   0,126112
CPU 1 DPC count:                                      15303
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0,127932
CPU 2 ISR highest execution time (µs):                0,0
CPU 2 ISR total execution time (s):                   0,0
CPU 2 ISR count:                                      0
CPU 2 DPC highest execution time (µs):                115,350
CPU 2 DPC total execution time (s):                   0,024056
CPU 2 DPC count:                                      2967
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0,073314
CPU 3 ISR highest execution time (µs):                0,0
CPU 3 ISR total execution time (s):                   0,0
CPU 3 ISR count:                                      0
CPU 3 DPC highest execution time (µs):                81,070
CPU 3 DPC total execution time (s):                   0,014679
CPU 3 DPC count:                                      2153
_________________________________________________________________________________________________________
 

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  • latencymon-5-drivers.jpg
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#49
HaraMo

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Log Procexp

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#50
RKinner

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That looks like it cut the highest Execution time by more than 1/2 so we are on the right track.  What does the driver tab say for version and date (on the Realtek HD Audio) now?

 

 

See if you can either shut down SearchIndexer or modify it to just look at file names in a limited part of the Hard drive:

https://www.howtogee...-is-it-running/

 

Also see if you can get a new Intel RST:  You have:

Intel® Rapid Storage Technology Version: 14.8.16.1063

 

Go to this page:

https://downloadcent...r?product=55005

This is Version: 15.9.8.1050 which is a step up from what you have tho not the latest available.

 

Click on the Download button under SetupRST.exe

 

Save and then right click and Run As Admin.  See if it will install.

 

 

Process Explorer log?

 

Also a new lat mon if you were able to stop or modify searchindexer and/or install a new IntelRST


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#51
HaraMo

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I did not stop te searchindex, , after reading the page , I'm not sure if I need full seach index,  what I do a lot is in explorer: right top, searching for certain files like *.jpg or a certain filename in dropbox folder, sometimes If I install an app, I checck on C: and  see all files added today .

 

Wil disabling the searchindex, slow down these tasks?

 

I need also to have a quick work time if I open a folder, file, . I do notice when Is search for something it can take a lot of time... 

 

I managed to install the rapid storage ., it shows in programms the new version.

 

 

 

will send logs soon, after I know whether or not to disable searchindex


Edited by HaraMo, 03 May 2020 - 08:14 AM.

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#52
RKinner

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If you are just searching for documents or pictures you can limit the search to those folders where they live.  What takes forever is searching through C:\Windows and subfolders.  If you don't want to modify the search at least stop the service while you run a lat mon and process explorer.


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#53
HaraMo

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disabled Wsearch. 
 
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:00:21  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        LAPTOP-ACER
OS version:                                           Windows 10 , 10.0, build: 18363 (x64)
Hardware:                                             Aspire E5-574G, Acer, Zoro_SL 
CPU:                                                  GenuineIntel Intel® Core™ i5-6200U CPU @ 2.30GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  8058 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   240 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. 
 
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   805,70
Average measured interrupt to process latency (µs):   11,869257
 
Highest measured interrupt to DPC latency (µs):       714,70
Average measured interrupt to DPC latency (µs):       6,622662
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              496,133333
Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Highest reported total ISR routine time (%):          10,914311
Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Total time spent in ISRs (%)                          11,082176
 
ISR count (execution time <250 µs):                   4960476
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                27
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              1178,064167
Driver with highest DPC routine execution time:       ndis.sys - NDIS (Network Driver Interface Specification), Microsoft Corporation
 
Highest reported total DPC routine time (%):          0,048116
Driver with highest DPC total execution time:         ntoskrnl.exe - NT Kernel & System, Microsoft Corporation
 
Total time spent in DPCs (%)                          0,147039
 
DPC count (execution time <250 µs):                   23054
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                9
DPC count (execution time 1000-1999 µs):              1
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 latmon.exe
 
Total number of hard pagefaults                       9
Hard pagefault count of hardest hit process:          3
Number of processes hit:                              5
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       9,531913
CPU 0 ISR highest execution time (µs):                496,133333
CPU 0 ISR total execution time (s):                   9,336450
CPU 0 ISR count:                                      4960479
CPU 0 DPC highest execution time (µs):                1178,064167
CPU 0 DPC total execution time (s):                   0,104474
CPU 0 DPC count:                                      19942
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0,102445
CPU 1 ISR highest execution time (µs):                3,7050
CPU 1 ISR total execution time (s):                   0,000027
CPU 1 ISR count:                                      15
CPU 1 DPC highest execution time (µs):                84,103333
CPU 1 DPC total execution time (s):                   0,004129
CPU 1 DPC count:                                      501
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0,228397
CPU 2 ISR highest execution time (µs):                14,20250
CPU 2 ISR total execution time (s):                   0,000035
CPU 2 ISR count:                                      9
CPU 2 DPC highest execution time (µs):                338,42250
CPU 2 DPC total execution time (s):                   0,014390
CPU 2 DPC count:                                      2461
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0,037647
CPU 3 ISR highest execution time (µs):                0,0
CPU 3 ISR total execution time (s):                   0,0
CPU 3 ISR count:                                      0
CPU 3 DPC highest execution time (µs):                58,039167
CPU 3 DPC total execution time (s):                   0,000885
CPU 3 DPC count:                                      160
_________________________________________________________________________________________________________
 

Attached Thumbnails

  • latencymon-6-processes.jpg
  • latencymon-6-drivers.jpg

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#54
RKinner

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Didn't really have much of an effect on Interrupts unfortunately but PageFaults are much improved.  This time the worst culprit is the network adapter.  Can you disable or unplug the internet while running lat mon & process explorer?

 

Also

 

Try WhySoSlow:

The Download is on

http://www.resplendence.com/downloads

Look under System Monitoring Tools for WhySoSlow 1.0  then click on


Download free home edition

Save the file then right click and Run As Admin.  Follow the prompts. Let it run for a minute (watch the Time Running indication at the bottom) then hit Analyze

Then when a new window appears hit Analyze again.   Once the report appears scroll down to where you see the same info as in the picture then make a screenshot and attach it.

 

wss.jpg

 

Still need the Driver version and date on the Realtek HD Audio

 

Would also like the driver details for your network adapter.

Right click on the adapter and select properties then click on the Details tab.  
Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.

 


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#55
HaraMo

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forgot it: 18/04/2017  Version: 6.0.1.8125  audio driver updated 


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#56
HaraMo

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PCI\VEN_10EC&DEV_8168&SUBSYS_100C1025&REV_15

PCI\VEN_10EC&DEV_8168&SUBSYS_100C1025

PCI\VEN_10EC&DEV_8168&CC_020000

PCI\VEN_10EC&DEV_8168&CC_0200

 

Wireless card

PCI\VEN_168C&DEV_0042&SUBSYS_E09A105B&REV_30

PCI\VEN_168C&DEV_0042&SUBSYS_E09A105B

PCI\VEN_168C&DEV_0042&CC_028000

PCI\VEN_168C&DEV_0042&CC_0280


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#57
HaraMo

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whyso slow print screen

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#58
HaraMo

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disconnected internet cable. logs : 

 

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be suitable for handling real-time audio and other tasks without dropouts.

LatencyMon has been analyzing your system for  0:00:23  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        LAPTOP-ACER

OS version:                                           Windows 10 , 10.0, build: 18363 (x64)

Hardware:                                             Aspire E5-574G, Acer, Zoro_SL

CPU:                                                  GenuineIntel Intel® Core™ i5-6200U CPU @ 2.30GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  8058 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   240 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.

 

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   392,50

Average measured interrupt to process latency (µs):   11,580333

 

Highest measured interrupt to DPC latency (µs):       383,10

Average measured interrupt to DPC latency (µs):       5,200063

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              965,6350

Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Highest reported total ISR routine time (%):          10,797335

Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Total time spent in ISRs (%)                          11,005116

 

ISR count (execution time <250 µs):                   5256076

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                22

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              383,768333

Driver with highest DPC routine execution time:       ndis.sys - NDIS (Network Driver Interface Specification), Microsoft Corporation

 

Highest reported total DPC routine time (%):          0,047237

Driver with highest DPC total execution time:         storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

 

Total time spent in DPCs (%)                          0,202666

 

DPC count (execution time <250 µs):                   30212

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                39

DPC count (execution time 1000-1999 µs):              0

DPC count (execution time 2000-3999 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 dropbox.exe

 

Total number of hard pagefaults                       249

Hard pagefault count of hardest hit process:          182

Number of processes hit:                              7

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       10,782617

CPU 0 ISR highest execution time (µs):                965,6350

CPU 0 ISR total execution time (s):                   10,145197

CPU 0 ISR count:                                      5256027

CPU 0 DPC highest execution time (µs):                383,768333

CPU 0 DPC total execution time (s):                   0,133175

CPU 0 DPC count:                                      24095

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       0,161416

CPU 1 ISR highest execution time (µs):                14,609167

CPU 1 ISR total execution time (s):                   0,000080

CPU 1 ISR count:                                      38

CPU 1 DPC highest execution time (µs):                80,17250

CPU 1 DPC total execution time (s):                   0,024890

CPU 1 DPC count:                                      2818

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0,188237

CPU 2 ISR highest execution time (µs):                17,429167

CPU 2 ISR total execution time (s):                   0,000073

CPU 2 ISR count:                                      21

CPU 2 DPC highest execution time (µs):                91,599167

CPU 2 DPC total execution time (s):                   0,016505

CPU 2 DPC count:                                      1806

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0,081660

CPU 3 ISR highest execution time (µs):                14,816667

CPU 3 ISR total execution time (s):                   0,000047

CPU 3 ISR count:                                      12

CPU 3 DPC highest execution time (µs):                80,121667

CPU 3 DPC total execution time (s):                   0,012263

CPU 3 DPC count:                                      1532

_________________________________________________________________________________________________________

 

Attached Thumbnails

  • latencymon-7-processes.jpg
  • latencymon-7-drivers.jpg

Attached Files


Edited by HaraMo, 03 May 2020 - 12:16 PM.

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#59
RKinner

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See if you can get this network driver to install:


https://www.realtek....xpress-software


Download the one that says:

Win10 Auto Installation Program (SId:1152921505689616124)


You have to give them an email address and then put in the Captcha then it will download a zip file.

Right click on the file and Extract All, Extract.  Then double click on the folder and right click on setup.exe and Run As Admin


It appears to be good for my PC so I ran it.  It complained that I had to remove an all-in-one driver first which I allowed it to do then it wanted to reboot.  After the reboot nothing happened so I went back and right clicked on setup.exe again and ran as admin.  This time it finished and the Ethernet connection returned.
 

 

 

Why So Slow hates your BIOS.  Most likely the latest BIOS from the Acer link I gave you for another E5 would work but if it didn't it might brick your PC so I guess there is nothing we can do about it.  You might try going into BIOS Setup and turning off Speed Step see if that helps.

 

If the Realtek driver installed OK then do another lat mon with the network connected (but no browsers open) and another process explorer.  See if that helped any.  I'm still looking for a newer HD Audio driver that might work. 


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#60
HaraMo

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the realtek driver, gives me 3 options, I kept the default selected: repair.

 

It did not ask for reboot but driver is been updated to 

 

12/febr/2020 10.39.212.2020


Edited by HaraMo, 03 May 2020 - 03:07 PM.

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