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Dell Insipron 5547 Touch Screen not working


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#1
Rodger899

Rodger899

    New Member

  • Member
  • Pip
  • 8 posts

Hi

 

I installed Windows 10 on my laptop and now my touch screen is not working. Dell support said it is a chipset problem, so installed the latest Intel chipset drivers and it didn't work. I then installed the chipset drivers that Dell had on their website and it still won't work. I don't even have HID Touchscreen in my device manager. I am at wits end. Could someone point me in the right direction please?

 

Thank you

Rodger


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#2
RKinner

RKinner

    Malware Expert

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  • 22,748 posts
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Search for

device manager

hit Enter

then View, Show Hidden Devices.  
Now look  for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  
Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

Also:

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.


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