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Random Restarts.

Started by dufferz , May 16 2020 05:20 PM

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#16
phillpower2
Posted 18 May 2020 - 02:46 PM

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The PSU cannot be tested any other way than on a technicians bench using specialist equipment and what the equipment does is simulate a computer under load so that the PSU behaves just as it would if in your PC.

 

The computer specs here list the following two power supply options, surprised how low a wattage they are tbh; 280 to 300W is usually the minimum.

 

Power supply Some: 180 watts, autosensing, 85% PSU, EnergyStar 6.1, universal (100V-240V)
Some: 210 watts, autosensing, 85% PSU, EnergyStar 6.1, universal (100V-240V)

 

 

Your HWMonitor info is showing some strange voltages + signs of overheating, we have no way of checking the voltage so can only look at the temps.

 

In your first picture, TMPIN0 is the temperature of the MB which at 67 to 74°C is too hot,

 

Further down in the same pic you will see Temperature - Package. This is the temp of the CPU socket and it is reaching 83°C when the computer is not even under load.

 

Picture two shows that the CPU is reaching between 82/83°C when only running HWMonitor so chances are that when the computer is being put under load the CPUs 90°C thermal cut off point may be being reached and the computer shutting down to protect the CPU from frying.

 

One test that you can try if you have a small desktop type fan, remove the side of the case and direct the fan so that it is blowing cool clean air into the case so that it cools down all of the internal hardware.


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#17
dufferz
Posted 18 May 2020 - 03:56 PM

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There are three setting in BIOS for ICE fan control.

better Acoustic performance (was at this setting)

Better Thermal Performance

Full Speed.  

 

I changed it to full speed for now, but don't want to continue with that noise long term. 


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#18
phillpower2
Posted 19 May 2020 - 07:32 AM

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Has the computer restarted while running the fan at full speed?


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#19
dufferz
Posted 19 May 2020 - 10:54 AM

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YES. 

Does this help us in anyway?

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Tomz (administrator) on 19-05-2020 at 11:52:59
Running from "C:\Users\Tomz\Downloads\tools\lenovodrivers"
Microsoft Windows 10 Home  (X64)
Model: 90GU0006US Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/19/2020 11:50:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: id_bglaunch.exe, version: 6.7.3.15, time stamp: 0x5eb4192d
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3
Exception code: 0xe0434352
Fault offset: 0x000000000003a799
Faulting process id: 0x2774
Faulting application start time: 0xid_bglaunch.exe0
Faulting application path: id_bglaunch.exe1
Faulting module path: id_bglaunch.exe2
Report Id: id_bglaunch.exe3
Faulting package full name: id_bglaunch.exe4
Faulting package-relative application ID: id_bglaunch.exe5
 
Error: (05/19/2020 11:50:43 AM) (Source: .NET Runtime) (User: )
Description: Application: id_bglaunch.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ApplicationException
   at System.Threading.Mutex.ReleaseMutex()
   at BackgroundProcess.Program.Main(System.String[])
 
Error: (05/18/2020 09:49:33 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.
 
Error: (05/18/2020 09:49:33 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
 
Error: (05/18/2020 04:47:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.
 
Error: (05/18/2020 04:47:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
 
Error: (05/18/2020 02:40:20 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.
 
Error: (05/18/2020 02:40:20 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
 
Error: (05/18/2020 11:56:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.
 
Error: (05/18/2020 11:56:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
 
 
System errors:
=============
Error: (05/19/2020 11:50:46 AM) (Source: Service Control Manager) (User: )
Description: The LenovoVantageService service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (05/19/2020 11:50:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (45000 milliseconds) while waiting for the LenovoVantageService service to connect.
 
Error: (05/19/2020 11:49:55 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:46:08 AM on ‎5/‎19/‎2020 was unexpected.
 
Error: (05/19/2020 11:46:08 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:40:28 AM on ‎5/‎19/‎2020 was unexpected.
 
Error: (05/18/2020 10:57:38 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:36:34 PM on ‎5/‎18/‎2020 was unexpected.
 
Error: (05/18/2020 10:34:36 PM) (Source: DCOM) (User: SWISSHOME)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (05/18/2020 09:59:00 PM) (Source: DCOM) (User: SWISSHOME)
Description: 1084UsoSvcUnavailable{B91D5831-B1BD-4608-8198-D72E155020F7}
 
Error: (05/18/2020 09:59:00 PM) (Source: DCOM) (User: SWISSHOME)
Description: 1084UsoSvcUnavailable{B91D5831-B1BD-4608-8198-D72E155020F7}
 
Error: (05/18/2020 09:57:59 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084EventSystemUnavailable{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (05/18/2020 09:57:52 PM) (Source: DCOM) (User: SWISSHOME)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2020-05-19 11:51:47.286
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.254
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.223
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.192
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.159
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.125
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.093
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.062
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:47.029
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-05-19 11:51:46.987
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
 
 
**** End of log ****

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#20
phillpower2
Posted 19 May 2020 - 11:06 AM

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Need to have a security expert look at this, hang fire until you either get a reply here or if your thread is moved to the malware removal forums.


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#21
zep516
Posted 19 May 2020 - 03:16 PM

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Can you move it to Malware an title it Avast removal and we can at least run a farber scan to see Avast files.

 

zep


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#22
dufferz
Posted 23 May 2020 - 03:47 PM

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Got AVAST removed.  Still randomly restarting.   what do we try next to fix the problem. 


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#23
dufferz
Posted 24 May 2020 - 10:02 AM

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I have two of these machines and as you can see the voltages are very similar. 

 

 

Capture.JPG   iris.PNG

 


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