After doing that did you restart the computer ?
Posted 21 May 2020 - 07:17 PM
Yes it requires a restart after deleting in boot, when it come back up I check MSCONFIG and see it is on selective startp. I change it to Normal and restart and the AVASTCLEAR reappears.
Posted 21 May 2020 - 07:21 PM
Here's where avast describes the issue, not very well at that !
If that does not help see below....
See if anything in the video helps.
Hate to post videos but see if anything we missed, the second part of the video. I'd watch the video a few times.
Let me know if any of that helps.
Posted 21 May 2020 - 07:41 PM
I have done this several times. and what appears to happening in the video is it is hidding the avastclear os. it does not actually delete it. they are just changing the settings to hide it. But I will try it one more time exactly as the video says and see what happens.
Posted 21 May 2020 - 07:49 PM
You're right about that and that's what I thought too just hiding it. Try it once more although I doubt you'll see any difference.
I'll have to research this a bit more. The only thing I found was that information on the avast forum and that video.
Posted 21 May 2020 - 07:53 PM
I followed the video exactly and when I restarted I looked at MSCONFIG and again it had changed to Selective startup. So I just changed it to normal and looked at boot. AVASTCLEAR is still there.
It just will not die.
Posted 21 May 2020 - 08:03 PM
Have you see this
Unfortunately it looks more of the same, but have a look. I suspect you have already see it.
Nothing there above lets post directly to the Avast forum and see what they have to say
Let me know when you do that and provide a link to the topic back here so i can follow it. Perhaps there is something new with this problem that the older instruction from Avast are not working... I'm stumped...
Posted 21 May 2020 - 09:27 PM
Taking ownership and changing permissons on each file is very time consuming. When I change the ownership of the folder it will also change the owenership of the file in the folder. But it is not chaning the permission.
do you know an easy way to change the permissions on all of the files in the folder quickly. There are four folders in WinSxS that have the name avast in them. Each Folder contains quite a few files.
Posted 22 May 2020 - 09:41 AM
I found a way to speed it up with command line so it is now down. without success though.
so I posted in AVAST forum as you requested.
Posted 23 May 2020 - 03:40 PM
AVast forum pointed me to this site https://www.makeuseo...ptions-windows/
I used the visual bcd edit to delete it.
Posted 23 May 2020 - 03:48 PM
Very well then.
I think we are done here. Your log reports were fine by the way. Are you still working on other issues with Tech support.
Posted 23 May 2020 - 04:02 PM
Yes the computer has issues with random restarts. I went back to the windows 10 thread and posted that avast was gone and ask for the next step to identify the restart problem.
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