Hi everyone, I've been experiencing numerous, frequent blue screen errors on my desktop for the past few months and I can't seem to figure out exactly why they're happening. I've clean installed Windows 10 and I'm still encountering these errors, so I suspect it may be a hardware issue. I've attached photos of the various blue screen errors I've been getting. Please let me know if you need any more information, thank you in advance for your help.
Frequent Blue Screen Crashes
Posted 28 May 2020 - 03:34 AM
We can see a few errors there and among them is one related to SMART which monitors storage devices and if having issues it may explain your present problems, this is what we will check first;
Download and run CrystalDisk info standard edition from here
Run the program, grab any screenshots and attach to your next reply for us.
Posted 28 May 2020 - 09:27 AM
Thanks for the screenshot which as you can see shows the SSD in 100% good order.
Couple of things for you to do when you are able;
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
To publish a Speccy profile to the Web:
- In Speccy, click File, and then click Publish Snapshot.
- In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
- Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
You are welcome btw
Posted 28 May 2020 - 12:14 PM
Okay, here's the link to the published Speccy profile: http://speccy.pirifo...PmvPvCf0seuUelt
The power supply is CORSAIR RMX750X FM 80+G ATX PSU
I've attached the zipped folder to this post. Thanks again for your prompt response!
Edited by mcm.himself, 28 May 2020 - 02:49 PM.
Posted 28 May 2020 - 01:15 PM
Posted 28 May 2020 - 02:48 PM
Ah, sorry about the quoting
I did not update the drivers at the time of my original post, but I went ahead to MSI's website and installed the drivers in the order you prescribed: chipset, then storage, then GPU.
**EDIT: My computer crashed again this morning even after installing the drivers.
Edited by mcm.himself, 29 May 2020 - 05:40 AM.
Posted 29 May 2020 - 04:07 PM
Gladly, I've attached the new zipped folder to this post.
**EDIT: These .dmp files appear to be identical to the last zipped folder I had uploaded. The crash that my computer experienced yesterday morning was NOT accompanied by a blue screen of death, if that helps.
Edited by mcm.himself, 30 May 2020 - 12:00 AM.
Posted 30 May 2020 - 04:10 AM
Knowing the above does help thanks and the below explains as to why;
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated.
Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off the behaviour should be described as the "computer shut down unexpectedly" and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.
Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Keeping the above in mind, can you describe what happened exactly.
For you to do;
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options;
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
Click on Go.
Post the resulting log in your next reply for us.
Posted 30 May 2020 - 07:42 AM
Every time the issue happens my screen will freeze and my speakers will play a consistent, continuous buzzing sound. The computer remains on until I hold the power button to force it to shut down. This happens whether a blue screen appears or not.
Attempting to turn the computer back on causes the power to turn on and off alternatively for several minutes; I've uploaded a video of this phenomenon here: https://drive.google...iew?usp=sharing
I've attached the MTB file to this post as as instructed.
Posted 30 May 2020 - 08:10 AM
That is typical behaviour of something overheating or a loose connection/short circuit and most likely unrelated to the BSOD and will need to be addressed separately.
Couple of issues shown in the MTB log, will deal with the the first on the list as it may sort out the rest in the process.
Is Comodo a free or paid for product.
Posted 30 May 2020 - 08:47 AM
Well it is causing you problems so needs to go.
Comodo uninstaller tool here
Once Comodo has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.
Posted 30 May 2020 - 10:08 AM
I uninstalled Comodo, updated Windows Defender, and attempted to conduct a full system scan four times. About a minute into starting each full system scan, my computer crashed and I received a blue screen error each time. I've attached a picture of the first error below. I couldn't get a photo of the others, but the second read "system service exception." I checked the minidump folder after rebooting each time, the files have not changed. As of this post I have been unable to conduct a full system scan because of these issues.
Edited by mcm.himself, 30 May 2020 - 10:09 AM.
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