Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

PC running very slow in last 24 hours


  • Please log in to reply

#16
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

processes1.jpg


  • 0

Advertisements


#17
RKinner

RKinner

    Malware Expert

  • Expert
  • 22,923 posts
  • MVP

I see

Error: (06/06/2020 05:32:40 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Google Update Helper -- Error 1316. The specified account already exists.

So you may have a hung installer program that is constantly writing failure notices to the logs.  (you should see that activity in the Task Manager's Resource Monitor that I mentioned earlier)
Windows Installer CleanUp Utility 7.2
 
can help remove the installer.
 
Also I see you have an ancient version of Intel Rapid Storage Technology.  This is the interface between Windows and your hard drive and I have seen problems with the driver in the past.
See if you can get version 14.x to install:
hit the download button under SetupRST.exe.  Save then right click and run as admin.

  • 0

#18
RKinner

RKinner

    Malware Expert

  • Expert
  • 22,923 posts
  • MVP

Also the last latency monitor shows that compattelrunner is still running and causing page faults.  That should stop when you disable the tasks

 

Search for

task scheduler

hit Enter

Click on the arrow in front of Task Scheduler Library then

Click on the arrow in front of Microsoft

Click on the arrow in front of Windows

Click on Application Experience.  In the next pane to the right, right click on each Task and Disable.  Should be three tasks.

Click on Customer Experience Improvement Program.  In the next pane to the right, right click on each Task and Disable.  Should be two tasks.

tho perhaps it needs a reboot to take effect.


  • 0

#19
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

Right click on the clock and select Task Manager (More Details) then Performance then Resource Monitor.  Click on Disk. 

 

I'm confused. What clock do I right click on?


  • 0

#20
RKinner

RKinner

    Malware Expert

  • Expert
  • 22,923 posts
  • MVP

The one in the bottom right or you can search for task manager and hit Enter


  • 0

#21
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

app exp.jpg

 

I think I deleted the compatability runner before


  • 0

#22
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

disk.jpg

 

ok got it

 

Shows around 58,000

 


  • 0

#23
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

customer experience.jpg

 

customer experience.jpg


  • 0

#24
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

installer clean up.jpg

 

Struggling to download windows installer cleanup

 

 


  • 0

#25
RKinner

RKinner

    Malware Expert

  • Expert
  • 22,923 posts
  • MVP

Skip that then since Resource Monitor didn't show a problem.

 

Try the intel program.  If that doesn't work then I think you need to clone the hard drive before it fails completely.


  • 0

Advertisements


#26
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

Tried several versions of Intel and won't let me download


  • 0

#27
RKinner

RKinner

    Malware Expert

  • Expert
  • 22,923 posts
  • MVP

What error do you get?

 

I can see not installing but it should download unless you are trying to download somewhere where there is no room.

 

I just downloaded the setupRST.exe file.  I had to agree to their terms first then it downloaded without a problem.


  • 0

#28
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

Platform not supported

 

intel.jpg

 

 


  • 0

#29
RKinner

RKinner

    Malware Expert

  • Expert
  • 22,923 posts
  • MVP

Did you try to run it rather than download?

 

What is the make and model number of the PC?


  • 0

#30
peter plus

peter plus

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 246 posts

I downloaded and then double clicked on the exe file

 

Medion Akoya E6234


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP