[peter plus]

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I see

Error: (06/06/2020 05:32:40 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)

Description: Product: Google Update Helper -- Error 1316. The specified account already exists.

So you may have a hung installer program that is constantly writing failure notices to the logs.  (you should see that activity in the Task Manager's Resource Monitor that I mentioned earlier)

Windows Installer CleanUp Utility 7.2

https://www.majorgee...up_utility.html

 

can help remove the installer.

 

Also I see you have an ancient version of Intel Rapid Storage Technology.  This is the interface between Windows and your hard drive and I have seen problems with the driver in the past.

See if you can get version 14.x to install:

https://downloadcent...r?product=55005

hit the download button under SetupRST.exe.  Save then right click and run as admin.

[RKinner]

I see

Error: (06/06/2020 05:32:40 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)

Description: Product: Google Update Helper -- Error 1316. The specified account already exists.

So you may have a hung installer program that is constantly writing failure notices to the logs.  (you should see that activity in the Task Manager's Resource Monitor that I mentioned earlier)

Windows Installer CleanUp Utility 7.2

https://www.majorgee...up_utility.html

 

can help remove the installer.

 

Also I see you have an ancient version of Intel Rapid Storage Technology.  This is the interface between Windows and your hard drive and I have seen problems with the driver in the past.

See if you can get version 14.x to install:

https://downloadcent...r?product=55005

hit the download button under SetupRST.exe.  Save then right click and run as admin.

[RKinner]

Also the last latency monitor shows that compattelrunner is still running and causing page faults.  That should stop when you disable the tasks

 

Search for

task scheduler

hit Enter

Click on the arrow in front of Task Scheduler Library then

Click on the arrow in front of Microsoft

Click on the arrow in front of Windows

Click on Application Experience.  In the next pane to the right, right click on each Task and Disable.  Should be three tasks.

Click on Customer Experience Improvement Program.  In the next pane to the right, right click on each Task and Disable.  Should be two tasks.

tho perhaps it needs a reboot to take effect.

[peter plus]

Right click on the clock and select Task Manager (More Details) then Performance then Resource Monitor.  Click on Disk. 

 

I'm confused. What clock do I right click on?

[RKinner]

The one in the bottom right or you can search for task manager and hit Enter

[peter plus]

 

I think I deleted the compatability runner before

[peter plus]

 

ok got it

 

Shows around 58,000

 

[peter plus]

 

[peter plus]

 

Struggling to download windows installer cleanup

 

 

[RKinner]

Skip that then since Resource Monitor didn't show a problem.

 

Try the intel program.  If that doesn't work then I think you need to clone the hard drive before it fails completely.

[peter plus]

Tried several versions of Intel and won't let me download

[RKinner]

What error do you get?

 

I can see not installing but it should download unless you are trying to download somewhere where there is no room.

 

I just downloaded the setupRST.exe file.  I had to agree to their terms first then it downloaded without a problem.

[peter plus]

Platform not supported

 

 

 

[RKinner]

Did you try to run it rather than download?

 

What is the make and model number of the PC?

[peter plus]

I downloaded and then double clicked on the exe file

 

Medion Akoya E6234