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Is my usb hub failing and causing issues with my hard drives?

external hard drive usb hub windows 10 windows 10 pro hard drive hdd Error 0X800701B1 failure copy error

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#16
leader 2

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Sorry for any confusion. I ran the intel chipset tool first thinking that would fix the problem. The extended test didn't pass for the Seagate and I still have to run the extended test for the WD Elements drive. The Seatools asked for a fix long on the Seagate drive and it will take a long time to process as I have been running that fix for hours now and it still hasn't completed. Please give me several days to get back with you on this. I appreciate your patience.


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#17
RKinner

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No hurry.  I don't keep track.  The test might run faster or better if you just have one drive connected.  It's acting like there is some bleed over between the drives.


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#18
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Thanks for your understanding. What do you mean there is some bleed over between the drives?


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#19
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The SMART data shown on Speccy shows attributes that do not exist on Western Digital drives and these attributes all have the same values.  I'm thinking one drive may be sending its data when it is not supposed to. 


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#20
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Did the extended tests pass?

 

You could try one of the USB test tools here:

https://www.raymond....sb-flash-drive/

 

Probably want to use a clean USB drive and move it from port to port to see if it finds any problems.

 


 

 

 

You could look for an older version of the chipset utility but reading the notes it says it won't help USB.  Turns out Win 10 uses generic drivers for intel.  Win 7 had special drivers for USB and they needed to be uninstalled before updating.

https://www.intel.co...t-software.html

Do you have it installed?

 

Try searching for

device manager

hit Enter

scroll down to the bottom where it says Universal Serial Bus controllers and click on the arrow in front to open it up.

 

Right click on each of the drivers you see below Universal Serial Bus controllers and Uninstall Device.  Reboot when done.

 

Windows will reinstall the drivers and often this correct problems.

 

 

 Thanks so much for your patience and forgive my late return to this thread. The drives took a very long time to run the tests on them (usually 3 days) and I was also very busy. 

 
The Seagate 8tb failed seatools testing. The WD Elements drive that I mentioned in my first post in this thread failed the WD diagnostic test and several days later gave an error in Windows saying Windows doesn't recognize the USB device and is no longer showing up in Windows. I bought another hdd (A Seagate 8tb expansion) to take it's place.
 
A I tested my other 2 drives (A WD Passport 3tb and A WD My book 6tb) to be on the safe side with the WD diagnostics tool. The WD passport 3tb said it had bad sectors that could possibly be repaired but when I tried to repair them it gave an error and did no repair. The 6tb passed.
 
I did the USB test you recommended. All ports passed on my usb hub. Does this mean the USB hub wasn't the problem and it just the drive had gone bad only?
 
As far as the Intel USB drivers I can't completely uninstall and reboot. This is because my 6tb hdd causes the computer to hang at startup and not go to the desktop screen. I can only get to the desktop when the surge protector my drives are plugged in is disconnected. Will the drivers reinstall if I uninstall them, shut down the computer (to unplug my surge protector) and then start the computer?
 
I appreciate any help you can give me concerning this because I'm not sure what the problem is.

Edited by leader 2, Yesterday, 10:59 PM.

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#21
RKinner

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You should be able to disconnect all of your external drive then do your intel stuff.  There's no need for them when upgrading drivers.

 

When you get so many failures at one time you look for a common denominator.  Are all drives on the same surge protector?  Perhaps the protector is defective and not providing the full AC voltage.  Try a different one.

 

Get CPU-Z and run a benchmark

 

CPU-Z is at:

https://www.cpuid.co...ares/cpu-z.html

You want the Setup Now button.  Download, Save and right click then Run As Admin.

 

Once you get it installed, always start it by right click and Run As Admin

Then click on the Bench tab then on Bench CPU.  When it stops, note what it says for This Processor under CPU Single Thread and what it says for This Processor at the bottom and tell me.

Mine says 181.2 and AMD A8-5500 APU with Radeon Graphics.

 For best results do not have anything else running and pause your anti-virus.

 

Can you try a drive on a different PC? 

 

I had an external drive that would prevent my PC from booting.  Turned out it had a bootable partition (I'd pulled it out of an old PC) and for some reason the PC was trying to boot from it. 


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Also tagged with one or more of these keywords: external hard drive, usb hub, windows 10, windows 10 pro, hard drive, hdd, Error 0X800701B1, failure, copy error

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