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Windows PC does not recognize WD TV Live (Resolved).


Best Answer bigdogalex , 06 July 2020 - 09:13 AM

We did give up and took out the hard drive and was able to take all my pictures, music and movies off by hooking it directly to my PC. Thanks for trying to help. Since we now have several devices t... Go to the full post »


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#1
bigdogalex

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I have a WD TV LIVE media player that that is no longer really needed. There are music and photos that I would like to get off and put on my PC I have hooked it up to my computer using a cable with USB ports on each end.  It is not detected in file explorer while my two WD external hard drives are. Was told that that arrangement would not work - had to use internet.

This is a second problem. All of a sudden after being moved from one room to another, the WD would not make an wireless internet connection. Next it was hooked up with an Ethernet cable to the router.Still no connection.

All the help I was able to read discussed adding files from PC to WD TV and how to solve problems of PC not detecting the connection.

Any ideas of what I can try next.

Yhanks

Marge


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#2
zep516

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Hello bigdogalex,

 

Turn off router (unplug) modem if there is none. Let them off for a few mins. At this time I would also restart the pc or laptop.

 

Then re-plug router in and modem if there is one. If this does not work or you have already tried it i then suggest you visit the WD community web site for possible help, See link below:

 

  https://community.wd...rk-issues/48799


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#3
bigdogalex

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thanks . Have done as you suggested. Still nothing\Went to site suggested. Wonder if they are still monitoring it  - last entry was from 2012 !

I really only want to get files off it - not planning on using it anymore. Can you think of anhway to do that?


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#4
zep516

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I don't know how to do that. I did find the manual perhaps something will tell you in there...

 

https://www.bhphotov...iles/126115.pdf


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#5
bigdogalex

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I have the manual. Nothing in there. Thanks anyways


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#6
phillpower2

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Hope you don`t mind me chiming in folks  :)

 

This is a second problem. All of a sudden after being moved from one room to another, the WD would not make an wireless internet connection. Next it was hooked up with an Ethernet cable to the router.Still no connection.

 

 

Do you have the WD Link Tool installed, if not, you can download it from here not sure what OS you have but if Windows 10 check downloads here as the first link only lists up to Windows 8.

 

If the device still cannot be detected, you could remove the HDD and fit it into another computer or alternatively use a USB HDD adaptor or enclosure, see info here


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#7
Sooqa

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Thanks for the information guyz!!


Edited by Sooqa, 05 July 2020 - 01:21 PM.

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#8
bigdogalex

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✓  Best Answer

We did give up and took out the hard drive and was able to take all my pictures, music and movies off by hooking it directly to my PC. Thanks for trying to help. Since we now have several devices that are newer (FireTV etc) this was no longer needed.

Marge


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#9
phillpower2

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You are welcome and thanks for letting us know that you had been able to secure your data  :thumbsup:


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