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Win 8.0 - slow performance and browser not connecting [Solved]

slow system browsers not connecting usb camera not seen by system

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#31
DR M

DR M

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Thank you.

 

We are reviewing the results. :)


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#32
DR M

DR M

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Hi, Joseph.

 

1. Restore a missing service

  • Download SecurityHealthService and save it to your desktop.
  • Double-click on the file, allow the information to be merged (Yes) and restart the computer.

2. Fix the registry

  • Copy the contents of the code below to Notepad (To open Notepad, type Notepad in the Search area and select it when the specific item appeared).
  • Make sure to leave an empty line at the end of the script.
  • Name the file as fix.reg
  • Change the Save as Type to All Files and Save it on the desktop.
  • Once saved, double click on the fix.reg file and merge it into the Registry.
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiVirus"=dword:00000000
"DisableAntiSpyware"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiVirus"=-
"DisableAntiSpyware"=-

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SecurityHealthService]
"Start"=dword:00000002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc]
"Start"=dword:00000002

3. Run FSS

  • Right click on the FSS icon and run it as administrator, as you did before.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.

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#33
whittakerjr

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Good Morning,   Not sure if it is summer where you are, but I can tell you, it is here - 82 degree by 9 AM.

 

 Step 1 went well - no hick ups.

 Step 2. not so good.

  The last line of your script is "Start"=dword:00000002.

  Copied and pasted the entire script into notepad, Ensured an extra line followed your last line of script.  When I rain it, the following warning was returned.

 

Cannot import c:\Users\HP Pavilion\Desktop\fix.reg: Not all data was successfully written to the registry.  Some keys are open by the system or other processes, or you have insufficient privileges to perform this operation.

 

  Went on to step 3, as it is a report.

 

Farbar Service Scanner Version: 14-12-2019
Ran by HP Pavilion (administrator) on 07-07-2020 at 09:26:49
Running from "C:\Users\HP Pavilion\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

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#34
DR M

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Hi, Joseph.

Let's try to run the registry fix in Safe mode.

1. Restart with Safe mode

  • Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Advanced startup at the right, choose Restart now.
  • From the window that will appear choose Troubleshoot and then Advanced options.
  • Choose Startup Settings and then Restart.
  • Press number 5, for choosing Safe mode with networking.
  • You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.

2. Fix the registry

  • Copy the contents of the code below to Notepad (To open Notepad, type Notepad in the Search area and select it when the specific item appeared).
  • Make sure to leave an empty line at the end of the script.
  • Name the file as fix.reg
  • Change the Save as Type to All Files and Save it on the desktop.
  • Once saved, double click on the fix.reg file and merge it into the Registry.
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiVirus"=dword:00000000
"DisableAntiSpyware"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiVirus"=-
"DisableAntiSpyware"=-

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SecurityHealthService]
"Start"=dword:00000002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc]
"Start"=dword:00000002

3. Run FSS

  • Right click on the FSS icon and run it as administrator, as you did before.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.

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#35
whittakerjr

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Morning,

 

Did not work same error message as yesterday.

 

During the steps to get to the Safe mode, Saw a notice that an update was available,  I did not run it.  Now I can't find it to tell you what is said.

 

I did have to change from my Bluetooth keyboard to a USB as the Safe Mode recover went to a black screen, the power and drive lights were lit.  Nothing on the screen.  Plugged in the USB keyboard,  the screen appeared, still using my Bluetooth mouse.

 

 Farbar Service Scanner Version: 14-12-2019

Ran by HP Pavilion (administrator) on 08-07-2020 at 08:17:43
Running from "C:\Users\HP Pavilion\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Network
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.
 
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv: "%systemroot%\system32\svchost.exe -k netsvcs -p".
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

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#36
DR M

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OK, we will try something else then.

 

I will be back. :)


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#37
DR M

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Good day to you, Joseph.
 
I forgot to tell you that here we have... more summer. 43C/104F. :laughing:

1. Run Windows Repair All-In-One tool

  • Download Windows Repair All-In-One (Portable Version) from here.
  • Extract tweaking.com_windows_repair_aio.zip to your Desktop.
  • Right click on Repair_Windows icon and select Run as Administrator to start Windows Repair All-In-One.
  • A window will appear. Go to Repairs, then Jump to Repairs and Open Repairs.
  • Reboot in Safe mode if you are asked to.
  • Make sure that the following options are checked: 1, 10, 16, 25, 26, 27.02
  • Click on Start Repairs.
  • Restart the computer.

2. Run FSS

  • Right click on the FSS icon and run it as administrator, as you did before.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.

Edited by DR M, 09 July 2020 - 10:14 AM.

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#38
whittakerjr

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Wow, 104 degrees, how do you get things done outside in that heat?  Ice cream is impossible!

 

The Window Repair (All-in-One) run with no issues.

 

Extra long time to reboot after the update.

 

Farbar Service Scanner Version: 14-12-2019
Ran by HP Pavilion (administrator) on 09-07-2020 at 12:31:59
Running from "C:\Users\HP Pavilion\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

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#39
DR M

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Windows Defender seems to be stubborn.

 

So do we. :laughing:

 

I will be back.


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#40
DR M

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I guess it's night there, so ... good evening to you, Joseph.

 

Let's try this now:

 

Please do the following to run a FRST fix.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

  • Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Start::
StartRegedit:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=dword:00000000
EndRegedit:
End::
  • Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Please post the log in your next reply.

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#41
whittakerjr

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Yes, it is evening, Nearing bed time for me.  I ran the the script.  Ran quickly.   But I see, the end was ERROR: Error accessing the registry.

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 08-07-2020 01
Ran by HP Pavilion (09-07-2020 22:18:30) Run:3
Running from C:\Users\HP Pavilion\Desktop
Loaded Profiles: HP Pavilion
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
StartRegedit:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=dword:00000000
EndRegedit:
 
*****************
 
Registry ====> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender <==== Access Denied
Registry ====> ERROR: Error accessing the registry.
 
==== End of Fixlog 22:18:30 ====

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#42
DR M

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Hi, Joseph.

I think that this time we will make it!

1. Restart with Safe mode
  • Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Advanced startup at the right, choose Restart now.
  • From the window that will appear choose Troubleshoot and then Advanced options.
  • Choose Startup Settings and then Restart.
  • Press number 5, for choosing Safe mode with networking.
  • You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.
 
2. Please do the following to run a FRST fix.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Start::
deletevalue: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender|DisableAntiSpyware
End::
  • Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Please post the log in your next reply.
 
3. Run FSS
  • Right click on the FSS icon and run it as administrator, as you did before.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.

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#43
DR M

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Note: please restart the computer in normal mode after finishing step 2 and before proceeding to step 3 above. :)
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#44
whittakerjr

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Yikes, I have been at this for nearly 2 hours.

 

The computer will not launch in Safe Mode.

 

I did the win icon and i 

The system looked as if it was restarting.  I knew it was running really slow.

It powered off and I waited 15 minutes and it never would start.

 

Powered the unit back on and still the same thing and wait.

 

 Tried Esc key Safe Mode start

 

Again, the machine would power off and not return

 

Tried the msconfig in the search box, set to safe mode and network

 

This time the restart was very long, but I could see there was power to the screen, and the power lamp was on.  The screen was black for nearly 5 minutes.

It eventually launched in Safe Mode.  I ran step 2 and did the restart.  I see there is power to the black screen, hopefully it will open up soon.  Otherwise, I am going to bed and hopefully it will be on in the Morning.  Here is comes.  No, I need to go back in the msconfig and reset it.  Guess it may be a later night than I wanted.


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#45
DR M

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To sum up:
So you weren’t able to do the step 1 and tried to set the start up mode using the msconfig?
Then you did the step 2 and now the computer can’t restart in normal mode?
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