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AMD RX480 frequent blackscreen

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#1
rianyingg

rianyingg

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Hi.

 

I've recently upgraded my GPU to AMD RX480, uninstalled all my older drivers with DDU and installed the latest driver from AMD. Everytime I play, the screen goes off and on in about 5-7 sec (sometime it takes longer). And once happened but the screen wont turned on. Then I checked the event viewer and it gave me the bugcheck 0x116 (VIDEO_TDR_FAILURE).

 

I did what most forum suggestions says, such as reinstalling the graphic driver, checking the obvious stuffs like cable, monitor power button, and such. And nothing changed.

 

here's my speecy snapshot :

 

http://speccy.pirifo...ZSjvD02GIwAUN7b

 

and here's what the event viewer log says :

 

+ System
    - Provider
      [ Name] Microsoft-Windows-WER-SystemErrorReporting       [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}       [ EventSourceName] BugCheck
    - EventID 1001
      [ Qualifiers] 16384
      Version 0       Level 2       Task 0       Opcode 0       Keywords 0x80000000000000     - TimeCreated
      [ SystemTime] 2020-06-24T22:50:32.890630200Z
      EventRecordID 4906       Correlation     - Execution
      [ ProcessID] 0       [ ThreadID] 0
      Channel System       Computer DESKTOP-SOP9LAK       Security
- EventData
    param1 0x00000116 (0xffff8f0713107010, 0xfffff8005c1fbc30, 0xffffffffc0000001, 0x0000000000000003)     param2 C:\WINDOWS\MEMORY.DMP     param3 00000000-0000-0000-0000-000000000000

 

Please help and thank you so much


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#2
phillpower2

phillpower2

    Mechanised Mod

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Hello again rianyingg,
 
Your previous thread was resolved after replacing the PSU, do you have a link to the same model of PSU so we can check the specs.
 
Windows is well out of date;
 
07/06/2020 Feature update to Windows 10, version 1903
Install the latest update for Windows 10: Windows 10, version
1903.

 

 

Troubleshooting computer problems is a waste of time when it is known that Windows is out of date as any one of a number of the missing hot fixes could be the solution to any problem that you may be having. 
 
Get Windows fully up to date then do the following for us;
 
(1) Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.

 
(2) Run Speccy and post the new url.
 
(3) Post a link to your model of PSU.

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#3
rianyingg

rianyingg

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I was searching for suggestion and they said that underclocking and undervolting may help so I did that a bit. And the problem goes away for some time. I played GTA V and Valorant smoothly last night. Then the issue comes back again this morning.
 
Windows is updated to the latest.
 
I changed the clock, and voltage to default settings before doing the things you need.
 
Minitoolbox log :
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by RIAN (administrator) on 27-06-2020 at 10:16:46
Running from "C:\Users\PC-User\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: H310M DS2 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/27/2020 09:56:12 AM) (Source: ESENT) (User: )
Description: svchost (15204,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/27/2020 09:49:36 AM) (Source: ESENT) (User: )
Description: svchost (4832,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/27/2020 09:37:02 AM) (Source: ESENT) (User: )
Description: svchost (8148,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/27/2020 09:00:48 AM) (Source: ESENT) (User: )
Description: svchost (13496,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/27/2020 07:14:34 AM) (Source: ESENT) (User: )
Description: svchost (9004,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/27/2020 05:21:39 AM) (Source: ESENT) (User: )
Description: svchost (3432,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/26/2020 10:23:07 PM) (Source: ESENT) (User: )
Description: svchost (16600,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/26/2020 08:21:19 PM) (Source: ESENT) (User: )
Description: svchost (16860,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/26/2020 07:53:27 PM) (Source: ESENT) (User: )
Description: svchost (1424,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/26/2020 07:47:16 PM) (Source: Microsoft-Windows-PerfNet) (User: DESKTOP-SOP9LAK)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
 
 
System errors:
=============
Error: (06/27/2020 09:39:42 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:06:58 AM on ‎6/‎27/‎2020 was unexpected.
 
Error: (06/26/2020 11:05:24 AM) (Source: Service Control Manager) (User: )
Description: The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: 
%%50 = The request is not supported.
 
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (06/26/2020 11:01:20 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/26/2020 11:00:55 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084WSearchUnavailable{9E175B68-F52A-11D8-B9A5-505054503030}
 
Error: (06/26/2020 11:00:49 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
 
Error: (06/26/2020 11:00:49 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
 
Error: (06/26/2020 11:00:49 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
 
Error: (06/26/2020 11:00:44 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084TokenBrokerUnavailableWindows.Internal.Security.Authentication.Web.TokenBrokerInternal
 
Error: (06/26/2020 10:59:34 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/26/2020 10:59:25 AM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2020-06-27 10:13:11.576
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.572
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.567
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.320
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.311
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.299
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.295
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:13:11.276
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:11:18.664
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-27 10:11:18.660
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Discord\app-0.0.306\Discord.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
ACA & MEP 2017 Object Enabler (HKLM\...\{28B89EEF-0004-0000-5102-CF3F3A09B77D}) (Version: 7.9.45.0 - Autodesk) Hidden
ACAD Private (HKLM\...\{28B89EEF-0001-0000-3102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
Albion Online (HKLM-x32\...\SandboxAlbionOnline) (Version:  - Sandbox Interactive GmbH)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 20.5.1 - Advanced Micro Devices, Inc.)
AutoCAD 2017 - English (HKLM\...\{28B89EEF-0001-0409-2102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
AutoCAD 2017 (HKLM\...\{28B89EEF-0001-0000-0102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
AutoCAD 2017 Language Pack - English (HKLM\...\{28B89EEF-0001-0409-1102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
Autodesk Advanced Material Library Image Library 2017 (HKLM-x32\...\{8ED2ED41-4455-449D-993C-751C039089B9}) (Version: 15.11.3.0 - Autodesk)
Autodesk App Manager 2016-2017 (HKLM-x32\...\{C0954809-F5DC-426C-847E-8409DE14E4C0}) (Version: 2.2.0 - Autodesk)
Autodesk AutoCAD 2017 - English (HKLM\...\AutoCAD 2017 - English) (Version: 21.0.52.0 - Autodesk)
Autodesk AutoCAD Performance Feedback Tool 1.2.5 (HKLM-x32\...\{8600F844-9AA5-412E-B6F2-F9C6CBCFD268}) (Version: 1.2.5.0 - Autodesk)
Autodesk BIM 360 Glue AutoCAD 2017 Add-in 64 bit (HKLM\...\{276A67E0-71EB-4827-B5F7-2ACF02BC1A5B}) (Version: 4.37.6853 - Autodesk)
Autodesk Desktop App (HKLM-x32\...\Autodesk Desktop App) (Version: 6.0.45.5 - Autodesk)
Autodesk Featured Apps 2016-2017 (HKLM-x32\...\{27C15055-713B-4D0E-881F-19598A2DFD59}) (Version: 2.2.0 - Autodesk)
Autodesk License Service (x64) - 3.1 (HKLM\...\{EB6FE58F-8576-4272-BB9C-6B47D9EDFA4D}) (Version: 3.1.26.0 - Autodesk)
Autodesk Material Library 2017 (HKLM-x32\...\{8FB9F735-D64C-4991-8D91-4CDDAB1ABDEE}) (Version: 15.11.3.0 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2017 (HKLM-x32\...\{3FBFBC43-9882-43FA-B979-2D53896747B3}) (Version: 15.11.3.0 - Autodesk)
AutoHotkey 1.1.32.00 (HKLM\...\AutoHotkey) (Version: 1.1.32.00 - Lexikos)
Branding64 (HKLM\...\{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
CPUCores :: Maximize Your FPS (HKLM\...\Steam App 384300) (Version:  - StartupTim, LLC)
CPUID CPU-Z 1.89 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.89 - CPUID, Inc.)
Discord (HKCU\...\Discord) (Version: 0.0.306 - Discord Inc.)
Epic Games Launcher (HKLM-x32\...\{0EE6DDEF-E36B-45EB-9E03-5A266EC8A8F8}) (Version: 1.1.279.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{66C5838F-B854-4A55-89E6-A6138747A4DF}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 83.0.4103.116 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Intel Driver && Support Assistant (HKLM-x32\...\{E1C3385B-A188-4174-9302-A526B453CC1C}) (Version: 20.7.26.6 - Intel) Hidden
Intel® C++ Redistributables for Windows* on Intel® 64 (HKLM-x32\...\{D2437C5C-2D8C-40D2-8059-689AD7239FA3}) (Version: 11.1.048 - Intel Corporation)
Intel® Computing Improvement Program (HKLM\...\{D98C2DF9-C731-4322-A5F0-D897300216EE}) (Version: 2.4.05718 - Intel Corporation)
Intel® Driver & Support Assistant (HKLM-x32\...\{93bdcd2c-3dd3-4b2e-908e-a2335626b73a}) (Version: 20.7.26.6 - Intel)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 (HKLM-x32\...\{042d26ef-3dbe-4c25-95d3-4c1b11b235a7}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 (HKLM-x32\...\{9dff3540-fc85-4ed5-ac84-9e3c7fd8bece}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508 (HKLM-x32\...\{6913e92a-b64e-41c9-a5e6-cef39207fe89}) (Version: 14.25.28508.3 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508 (HKLM-x32\...\{65e650ff-30be-469d-b63a-418d71ea1765}) (Version: 14.25.28508.3 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429 (HKLM-x32\...\{80586c77-db42-44bb-bfc8-7aebbb220c00}) (Version: 14.14.26429.4 - Microsoft Corporation)
Mozilla Firefox 50.1.0 (x64 id) (HKLM\...\Mozilla Firefox 50.1.0 (x64 id)) (Version: 50.1.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 50.1.0 - Mozilla)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Origin (HKLM-x32\...\Origin) (Version: 10.5.73.41506 - Electronic Arts, Inc.)
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.148.0.4 - Overwolf Ltd.)
Riot Vanguard (HKLM\...\Riot Vanguard) (Version:  - Riot Games, Inc.)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.25.260 - Rockstar Games)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 2.0.5.6 - Rockstar Games)
Sandboxie 5.33.3 (64-bit) (HKLM\...\Sandboxie) (Version: 5.33.3 - Sandboxie Holdings, LLC)
SealOnline Blades of Destiny (HKLM-x32\...\SealOnlinePlusUSA) (Version:  - Playwith Interactive)
SketchUp Import 2016-2017 (HKLM-x32\...\{063925DB-9D8C-48E2-8F04-1B7038B6C783}) (Version: 2.2.0 - Autodesk)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteelSeries Engine 3.17.9 (HKLM\...\SteelSeries Engine 3) (Version: 3.17.9 - SteelSeries ApS)
TechPowerUp GPU-Z (HKLM-x32\...\TechPowerUp GPU-Z) (Version:  - TechPowerUp)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{3BAE4496-6F6C-4330-A8AA-B93D3D346FA5}) (Version: 2.53.0.0 - Microsoft Corporation)
VALORANT (HKCU\...\Riot Game valorant.live) (Version:  - Riot Games, Inc)
Valorant Tracker (HKCU\...\Overwolf_ipmlnnogholfmdmenfijjifldcpjoecappfccceh) (Version: 0.7.3 - Overwolf app)
WhoCrashed 6.65 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 8125.23 MB
Available physical RAM: 4456 MB
Total Virtual: 19901.23 MB
Available Virtual: 12458.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: (SSD) (Fixed) (Total:222.52 GB) (Free:105.3 GB) NTFS
2 Drive d: (Transcend) (Fixed) (Total:931.29 GB) (Free:153.82 GB) FAT32
3 Drive f: (HDD1) (Fixed) (Total:464.94 GB) (Free:302.51 GB) NTFS
4 Drive z: (HDD2) (Fixed) (Total:465.53 GB) (Free:354.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-SOP9LAK
 
Administrator            DefaultAccount           Guest                    
RIAN                     WDAGUtilityAccount       
 
 
**** End of log ****
 
Speecy URL :

 

http://speccy.pirifo...QfZFit0hhfb4Yu5

 

PSU Link (*edit: I can't seem to find a link that include its specs, but here's the link where I bought it from ):

 

https://enlight-indo...nity-500-watts/


Edited by rianyingg, 26 June 2020 - 09:26 PM.

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#4
phillpower2

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We will take a look at your MTB log but most likely no need as it looks like the PSU that you swapped in is as bad (or possibly worse) than the other Chinese junk that you swapped out, the guidance that was offered in your previous thread here recommended a minimum of a "good quality brand Bronze efficiency rated 450/500W PSU" because you never went for a good quality brand you have ended up with a PSU that is labelled as 500W which even by the PSUs own information label could at best only produce 370W but even that could not be confirmed when the PSU was independently tested as the test PSU blew up

 

Infinity 500W Power Supply – A definite Big Bang for your Buck

 

There are a couple of Windows problems in the MTB but they are secondary to the PSU problem, the additional drives that you have are putting extra load on the PSU and the computer shutting down unexpectedly will create Windows errors by default.

 

Can I ask why you have a storage device that is formatted as FAT32, not a good idea as due to its almost non existent security protection it is an easy target for the bad guys and malware infection.

 

We are now up to version 2004 of Windows 10, Speccy shows you still have 1903 so you are missing the 1909 major update + the interim updates from the release/install date of versions 1909 and 2004. 

 

Hotfixes
Installed
27/06/2020 2020-05 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4552931)

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#5
rianyingg

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I guess the link about the PSU you just gave me is reviewing the wrong PSU or a very outdated one and different from the one im using at the moment. Since the one im using have its bronze efficiency and many of our local internet cafe's uses them. Or maybe im just blind. However, I'll try swapping it with Corsair CV450 or EVGA 500 BV and check if the problem persist.

 

How do I know which is the driver that you said is the additional one ?

 

Im pretty new to storage device formatting, and I can't give you any explanation why it is FAT32 since its like that from the first time I use the PC, and how do I change it to a more secure format ?

 

For the windows update, last time I checked, which, is this morning when I posted earlier post, that there is no more updates. And there's this "The Windows 10 May 2020 Update is on its way. Once it’s ready for your device, you’ll see the update available on this page." below the Check for Updates button.


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#6
phillpower2

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Tell tale signs that a PSU is not very good is when a clear output information label is not provided, this is so they can hide the lack of information on it, below is a picture of another 500W Infinity PSU, take a look and then tell me whether or not you can see the information clearly and in particular if you can see what the max claimed power is, I will explain to you why this is important when you get back to us.

 

Corsair CV450 a definite no, CV = Corsair Value which are just VS renamed and VS = Value Series which are made with lower quality components as Corsair recommend that they only be used with entry level computers.

 

EVGA 500 BV a definite yes, take a look at the information provided by EVGA here which clearly states a maximum output of 480W and 40 amps on the +12V, this information along with the three year warranty period are proof that you can trust this PSU and brand.

 

Please read again my reply #4 and you will note that it says drives and not drivers.

 

An expert could possibly change the format of the drive without loss of data but changing from FAT32 to any other format comes with risk so I would suggest that you back up the drive first before attempting the task, see info here please note that I am not endorsing the purchase of any product but instead suggesting you use the manual approach which is the second method at the link.

 

Windows 10 version 1903 will be supported until Dec of this year so technically you are ok but as previously mentioned "troubleshooting computer problems is a waste of time when it is known that Windows is out of date as any one of a number of the missing hot fixes could be the solution to any problem that you may be having." 

 

 

Windows 10 version support end of life table here

Attached Thumbnails

  • Infinity PSU.jpg

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#7
rianyingg

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Thanks for the explanation. Im posting this reply with brand new EVGA 500BV installed, and still experiencing blackscreen. I don't regret it though since its a lot more quiet.

 

My bad. Those 2 drives is originally came from 1 harddisk. I can't seem to merge it into 1 volume. Everytime I tried to, an error popped up sayin "The selected GPT formatted disk contains a partition which is not of type 'PARTITION_BASIC_DATA_GUID', and is both preceeded and followed by a partition of type 'PARTITION_BASIC_DATA_GUID'.

 

About the windows, so, best I can do is wait ?


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#8
phillpower2

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The reason why the new PSU is quieter is because it is better quality and able to produce the required power with ease and so is not struggling and overheating,

 

What was the computer being used for when it black screened.

 

Are you overclocking at all.

 

Can you post a new MTB log for us.

 

Ignore the the version 2004 update info but do manually check for updates every day.


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#9
rianying

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I was playing GTA V and Valorant.

 

Not overclocked at all. I even tried to underclock it, and the problem slightly goes away (like happening only once per session).

 

New MTB log :

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by RIAN (administrator) on 28-06-2020 at 19:50:18
Running from "C:\Users\PC-User\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: H310M DS2 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/28/2020 07:49:32 PM) (Source: ESENT) (User: )
Description: svchost (13888,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 07:36:15 PM) (Source: ESENT) (User: )
Description: svchost (2780,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 07:30:59 PM) (Source: ESENT) (User: )
Description: svchost (5900,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 07:13:49 PM) (Source: ESENT) (User: )
Description: svchost (6988,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 06:58:11 PM) (Source: ESENT) (User: )
Description: svchost (1468,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 04:35:55 PM) (Source: ESENT) (User: )
Description: svchost (10916,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 03:59:16 PM) (Source: ESENT) (User: )
Description: svchost (16648,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 03:09:00 PM) (Source: ESENT) (User: )
Description: svchost (17236,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 02:14:35 PM) (Source: ESENT) (User: )
Description: svchost (12412,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
Error: (06/28/2020 12:28:08 PM) (Source: ESENT) (User: )
Description: svchost (17324,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
 
 
System errors:
=============
Error: (06/27/2020 08:48:04 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {AAC1009F-AB33-48F9-9A21-7F5B88426A2E}
 
Error: (06/27/2020 12:07:30 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: Microsoft.WindowsStore_12006.1001.1.0_x64__8wekyb3d8bbwe!App
 
Error: (06/27/2020 12:07:30 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: {B9B05098-3E30-483F-87F7-027CA78DA287}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{E48EDA45-43C6-48E0-9323-A7B2067D9CD5}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (06/27/2020 12:01:03 PM) (Source: DCOM) (User: DESKTOP-SOP9LAK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2020-06-28 19:41:07.067
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:07.062
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:07.057
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:07.051
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:07.009
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:07.002
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:06.247
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:06.242
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:06.219
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2020-06-28 19:41:06.214
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft) Hidden
7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
ACA & MEP 2017 Object Enabler (HKLM\...\{28B89EEF-0004-0000-5102-CF3F3A09B77D}) (Version: 7.9.45.0 - Autodesk) Hidden
ACAD Private (HKLM\...\{28B89EEF-0001-0000-3102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
Albion Online (HKLM-x32\...\SandboxAlbionOnline) (Version:  - Sandbox Interactive GmbH)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 20.5.1 - Advanced Micro Devices, Inc.)
AutoCAD 2017 - English (HKLM\...\{28B89EEF-0001-0409-2102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
AutoCAD 2017 (HKLM\...\{28B89EEF-0001-0000-0102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
AutoCAD 2017 Language Pack - English (HKLM\...\{28B89EEF-0001-0409-1102-CF3F3A09B77D}) (Version: 21.0.52.0 - Autodesk) Hidden
Autodesk Advanced Material Library Image Library 2017 (HKLM-x32\...\{8ED2ED41-4455-449D-993C-751C039089B9}) (Version: 15.11.3.0 - Autodesk)
Autodesk App Manager 2016-2017 (HKLM-x32\...\{C0954809-F5DC-426C-847E-8409DE14E4C0}) (Version: 2.2.0 - Autodesk)
Autodesk AutoCAD 2017 - English (HKLM\...\AutoCAD 2017 - English) (Version: 21.0.52.0 - Autodesk)
Autodesk AutoCAD Performance Feedback Tool 1.2.5 (HKLM-x32\...\{8600F844-9AA5-412E-B6F2-F9C6CBCFD268}) (Version: 1.2.5.0 - Autodesk)
Autodesk BIM 360 Glue AutoCAD 2017 Add-in 64 bit (HKLM\...\{276A67E0-71EB-4827-B5F7-2ACF02BC1A5B}) (Version: 4.37.6853 - Autodesk)
Autodesk Desktop App (HKLM-x32\...\Autodesk Desktop App) (Version: 6.0.45.5 - Autodesk)
Autodesk Featured Apps 2016-2017 (HKLM-x32\...\{27C15055-713B-4D0E-881F-19598A2DFD59}) (Version: 2.2.0 - Autodesk)
Autodesk License Service (x64) - 3.1 (HKLM\...\{EB6FE58F-8576-4272-BB9C-6B47D9EDFA4D}) (Version: 3.1.26.0 - Autodesk)
Autodesk Material Library 2017 (HKLM-x32\...\{8FB9F735-D64C-4991-8D91-4CDDAB1ABDEE}) (Version: 15.11.3.0 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2017 (HKLM-x32\...\{3FBFBC43-9882-43FA-B979-2D53896747B3}) (Version: 15.11.3.0 - Autodesk)
AutoHotkey 1.1.32.00 (HKLM\...\AutoHotkey) (Version: 1.1.32.00 - Lexikos)
Branding64 (HKLM\...\{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
CPUCores :: Maximize Your FPS (HKLM\...\Steam App 384300) (Version:  - StartupTim, LLC)
CPUID CPU-Z 1.89 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.89 - CPUID, Inc.)
Discord (HKCU\...\Discord) (Version: 0.0.306 - Discord Inc.)
Epic Games Launcher (HKLM-x32\...\{0EE6DDEF-E36B-45EB-9E03-5A266EC8A8F8}) (Version: 1.1.279.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{66C5838F-B854-4A55-89E6-A6138747A4DF}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 83.0.4103.116 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Intel Driver && Support Assistant (HKLM-x32\...\{E1C3385B-A188-4174-9302-A526B453CC1C}) (Version: 20.7.26.6 - Intel) Hidden
Intel® C++ Redistributables for Windows* on Intel® 64 (HKLM-x32\...\{D2437C5C-2D8C-40D2-8059-689AD7239FA3}) (Version: 11.1.048 - Intel Corporation)
Intel® Computing Improvement Program (HKLM\...\{D98C2DF9-C731-4322-A5F0-D897300216EE}) (Version: 2.4.05718 - Intel Corporation)
Intel® Driver & Support Assistant (HKLM-x32\...\{93bdcd2c-3dd3-4b2e-908e-a2335626b73a}) (Version: 20.7.26.6 - Intel)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 (HKLM-x32\...\{042d26ef-3dbe-4c25-95d3-4c1b11b235a7}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 (HKLM-x32\...\{9dff3540-fc85-4ed5-ac84-9e3c7fd8bece}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508 (HKLM-x32\...\{6913e92a-b64e-41c9-a5e6-cef39207fe89}) (Version: 14.25.28508.3 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508 (HKLM-x32\...\{65e650ff-30be-469d-b63a-418d71ea1765}) (Version: 14.25.28508.3 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429 (HKLM-x32\...\{80586c77-db42-44bb-bfc8-7aebbb220c00}) (Version: 14.14.26429.4 - Microsoft Corporation)
Mozilla Firefox 50.1.0 (x64 id) (HKLM\...\Mozilla Firefox 50.1.0 (x64 id)) (Version: 50.1.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 50.1.0 - Mozilla)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Opera Stable 69.0.3686.40 (HKCU\...\Opera 69.0.3686.40) (Version: 69.0.3686.40 - Opera Software)
Origin (HKLM-x32\...\Origin) (Version: 10.5.73.41506 - Electronic Arts, Inc.)
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.148.0.4 - Overwolf Ltd.)
Riot Vanguard (HKLM\...\Riot Vanguard) (Version:  - Riot Games, Inc.)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.25.260 - Rockstar Games)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 2.0.5.6 - Rockstar Games)
Sandboxie 5.33.3 (64-bit) (HKLM\...\Sandboxie) (Version: 5.33.3 - Sandboxie Holdings, LLC)
SealOnline Blades of Destiny (HKLM-x32\...\SealOnlinePlusUSA) (Version:  - Playwith Interactive)
SketchUp Import 2016-2017 (HKLM-x32\...\{063925DB-9D8C-48E2-8F04-1B7038B6C783}) (Version: 2.2.0 - Autodesk)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteelSeries Engine 3.17.9 (HKLM\...\SteelSeries Engine 3) (Version: 3.17.9 - SteelSeries ApS)
TechPowerUp GPU-Z (HKLM-x32\...\TechPowerUp GPU-Z) (Version:  - TechPowerUp)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{3BAE4496-6F6C-4330-A8AA-B93D3D346FA5}) (Version: 2.53.0.0 - Microsoft Corporation)
VALORANT (HKCU\...\Riot Game valorant.live) (Version:  - Riot Games, Inc)
Valorant Tracker (HKCU\...\Overwolf_ipmlnnogholfmdmenfijjifldcpjoecappfccceh) (Version: 0.7.4 - Overwolf app)
WhoCrashed 6.65 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
 
========================= Devices: ================================
 
Name: High Definition Audio Bus
Description: High Definition Audio Bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: HDAudBus
Device ID: PCI\VEN_1002&DEV_AAF0&SUBSYS_AAF01043&REV_00\4&2DB3ECDA&0&0108
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 60%
Total physical RAM: 8125.23 MB
Available physical RAM: 3180.11 MB
Total Virtual: 19901.23 MB
Available Virtual: 9365.02 MB
 
========================= Partitions: =====================================
 
1 Drive c: (SSD) (Fixed) (Total:222.52 GB) (Free:103.36 GB) NTFS
2 Drive d: (Transcend) (Fixed) (Total:931.29 GB) (Free:153.82 GB) FAT32
3 Drive f: (HDD1) (Fixed) (Total:464.94 GB) (Free:302.51 GB) NTFS
4 Drive z: (HDD2) (Fixed) (Total:465.53 GB) (Free:354.31 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-SOP9LAK
 
Administrator            DefaultAccount           Guest                    
RIAN                     WDAGUtilityAccount       
 
 
**** End of log ****

 


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#10
phillpower2

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Software shown to be having problems are Opera and Valorant/Overwolf, no mention of GTA..

 

What is not helping you is the fact that you only have single channel RAM 60% of which was being used just to generate your MTB log.

 

 
  Date: 2020-06-28 19:41:06.214
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Users\PC-User\AppData\Local\Programs\Opera\69.0.3686.40\opera.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Overwolf\0.148.0.4\OWExplorer.dll that did not meet the Microsoft signing level requirements.

 

 

 

 

The warning above can be caused by dodgy software or a flaky storage device, is all the software on the computer legit. 

 

 

Download and run CrystalDisk info standard edition from here

 

Run the program, grab any screenshots and attach to your next reply for us.

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on Choose file...desktop...find the screenshot..select it and click on the Attach This File tab...then on the lower right...after it says upload successful...click on add reply like you normally would.
 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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#11
rianying

rianying

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I was just installed opera the moment before I posted the previous reply. And Valorant is the game I frequently play till now.

 

Some softwares I rarely use isn't. Should I get rid of them ?

 

Screenshot attached.

Attached Thumbnails

  • screenshot 2.jpg

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#12
phillpower2

phillpower2

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Good that you were upfront about the non legit software but also bad as until you have gotten rid of it all and been able to post a Speccy url showing that Windows has been updated to version 2004 no assistance can be offered as we have no way of knowing if you have a legitimate version of Windows.

 

From the GTG Terms of Use that we all agreed to abide by when becoming a member;

 

 

The posting of links or references to warez or any other type of illegal software is strictly forbidden. By doing so you risk having your user account terminated without warning. We will NOT help anyone we suspect of having obtained their software or services illegally.


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#13
rianying

rianying

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Understandable. The illegal softwarer I owned has already uninstalled. All of them.

 

New update : I changed my graphic card from rx480 to zotac gtx 1060 3gb and there's no blackscreen anymore.

 

I will keep updating if any updates available to the latest, and try to make my rx480 useful again.


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