Hi there
First, many thanks in advance for anyone willing to assist me in diagnosing this problem. After reading the forum rules I can see you're all volunteers so I am grateful for any time you would have to assist me.
Context: my elderly mother purchased a new laptop ~6 months ago for word processing. I have used it twice, on separate occasions. Each time it has run very slowly. Last week it booted very slowly (several minutes) and would take up to 30 seconds to load basic programs such as a browser, word processor etc. The slow speed concerns me, and I think something is wrong but I can't figure out what. I am not sure if it is still within warranty so could possibly be returned. She would rather use it, if possible, so I would first like to see what can be done to fix it.
What success looks like: we have figured out (and if possible fixed) what is slowing down this laptop.
What I've done so far: I benchmarked performance here:
https://www.userbenc...serRun/32088104
Note, I am not 100% sure that other processes were not running in the background, such as a program starting up (word, browser) or a virus scan. You can see the benchmark has picked this up in the results. This obviously may hamper performance.
Please be patient with my replies, as I only see her once a week or fortnight (yes, yes, be kind to your mother, I should go more often!), so you may have to wait a little while before I can act on your advice.
Thanks in advance