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Win 10 update (14.10.2020) causing black screen

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#1
BuckleSwash

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Win 10 update last night has left my PC not starting properly today. 

 

Seems to start up no problem and then just present a black screen. Mouse cursor visible and responsive on both monitors. 

 

Ctrl+Alt+Del bring ups task bar menu no problems. 

 

Restarts and power off/on doesn't help. 

 

Win+Ctrl+Shift+B to reset graphics drivers doesn't make any difference. 

 

Any help much appreciated! 


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#2
BuckleSwash

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Problem persists in safe mode (with networking). 


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#3
BuckleSwash

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Rolling back to previous quality of life updates has not fixed the problem... 


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#4
BuckleSwash

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Unable to uninstall latest feature update - automatic repair troubleshoot is suggesting a reset on the PC :'( 


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#5
BuckleSwash

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System restore to "Window Moduler Installer" point morning before update. This doesn't appear to have helped either. 


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#6
zep516

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Not seeing any complaints from others on this up date Tuesday, there the KB45'S. Have you made any progress on your issue ?


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#7
BuckleSwash

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Tried another system restore to a previous point (12/10/20) which also didn't seem to make any difference. Eventually did a Windows reset and that seems to have things fixed. 

 

I'm being asked now for another Windows update so I think I'll pause this for a week or two and see if I can find what the original problem was. It seems far too much of a coincidence to not have been caused by the update - but strange that safe mode was showing the same problem. 


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#8
phillpower2

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If you have any further issues it may help if you refer to the below, the latest version of Windows 10 (2004) is not compatible with all hardware which is the reason why users are able to pause the initial 2004 Feature update.

 

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, the MB and add on video card if one is used, providing these details will enable folk to better assist you. 


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