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5 days without virus protection!

Windows 10 Windows Defender Identity theft password theft

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#1
SharonMurray

SharonMurray

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This is a general enquiry and an admission of a follish error, but I expect I am not the only person this has happened to.

 

First of all, I should say my computer is behaving perfectly normally except in one small respect. I am running Windows 10, using Windows Defender as my virus and firewall software, and occassionally running Malwarebytes to check for malware.

 

However, at the weekend I was using iTunes to update my iPhone SE which was too full to update wirelessly. The update failed and my phone was stuck at the recovery screen and so I called Apple support. To cut a long story short they asked me to do several things, including switching Windpws Defender off at one point, and a little later asking me to update Windows 10. It is since the update that I have been getting problems with my screen - the background flashes off for a fraction of a second, sometimes repeatedly, but not enough to cause me any real problems.

 

The major problem, and the reason for this post, is...you guessed it....I forgot to switch Windows Defender back on. Only realised it was still off this morning, so I have had no protection from Saturday afternoon to Thurs morning.  :blush:  

 

I ran a scan as soon as I realised what I had done, and downloaded and ran the latest version of Malwarebytes. Both found no threats, but I don't know a lot about how virus and malware work. I did some online shopping during those 5 days using both debit card and Paypal and I'm worried that these details, or my passwords (some kept in Keepass, some stored by Google Chrome) may have been stolen while I was unprotected. 

 

Could this happen without leaving a 'threat' behind that could be picked up by my anti-virus software? Could a virus cause my anti-virus software to malfunction so that it doesn't detect threats properly? 

 

Have I just been lucky not to have picked anything up during those 5 days, or is there anything else I should be doing to protect myself?   :mellow:

Many thanks

Sharon 


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#2
RKinner

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  • Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Check the Addition.txt box
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.  
  • Please copy and paste log back here.
  • It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


Smart Screen, Windows Defender and Avast have all been blocking FRST recently.  It's a false positive so pause your antivirus when downloading or running FRST.  If you get a message saying Smart Screen has blocked it you can click on More Info and you will see an option to Run Anyway.


 


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Also tagged with one or more of these keywords: Windows 10, Windows Defender, Identity theft, password theft

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