Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Possible virus or kernel corruption


  • Please log in to reply

#1
bounder1234

bounder1234

    Member

  • Member
  • PipPip
  • 27 posts

I have a 64-bit Windows 10 Dell desktop PC. I just started experiencing a "kernel_security check failure upon shutdown" with a blue screen, stating that Windows is collecting data/logs for analysis and with a QR tag that takes me to the Windows support page. Coincidentally with this, I've been experiencing heavy (near 100%) hard drive usage and slow, halting network speeds over Wi-fi. No other issues have been noted. I've seen this twice over the last two days in the two times I have used my PC

 

I have posted the files from the FRST tool below.

 

Thanks much,

Rick

 

 

Attached Files


  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

You are having a problem with

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.5.0.1081 - Intel Corporation)

See if your PC maker offers a newer version.  If not try

 

https://downloadcent...r?product=55005

 

if that one won't load then try earlier versions

 

https://downloadcent...r?product=55005

 

Let's get some more info on the bugcheck you are getting:

 

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

If you are not paying for McAfee I would uninstall it.  Also uninstall any turbotax programs you no longer need.


  • 0

#3
bounder1234

bounder1234

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts

Thanks much!!

 

I updated Intel RST from Dell's support site to the latest available version (product is EOL on Intel's support site).

 

I also uninstalled MacAfee from Apps in the Settings area.

 

Here's the BSOD file contents.

 

Thanks again,

Rick

 

==================================================
Dump File         : 110520-28796-01.dmp
Crash Time        : 11/4/2020 1:10:33 PM
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : rtwlane01.sys
Caused By Address : rtwlane01.sys+3aaf73
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+3f45a0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\110520-28796-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 2,315,604
Dump File Time    : 11/5/2020 8:32:09 PM
==================================================
 
==================================================
Dump File         : 110420-39109-01.dmp
Crash Time        : 11/4/2020 12:14:20 PM
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : rtwlane01.sys
Caused By Address : rtwlane01.sys+3aaf73
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+3f45a0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\110420-39109-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1,088,932
Dump File Time    : 11/4/2020 12:32:47 PM
==================================================
 
==================================================
Dump File         : 110420-25265-01.dmp
Crash Time        : 11/3/2020 7:55:05 AM
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : rtwlane01.sys
Caused By Address : rtwlane01.sys+3aaf73
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+3f45a0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\110420-25265-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1,073,268
Dump File Time    : 11/4/2020 10:59:12 AM
==================================================

  • 0

#4
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,363 posts
  • MVP

Appears from BlueScreenView that you have a problem with

rtwlane01.sys

This is your Realtek Wireless adapter.  I don't see it listed anywhere in your logs.

 

You can look on Dell's site and see if they have a newer version.  If not search for

device manager

hit Enter

Click on the arrow in front of Network Adapters and you should see the Realtek.

Right click on it and select properties then click on the Details tab.  
Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Also tell me what exactly what the adapter is called under Network Adapters.


  • 0






Similar Topics

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP