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New Windows 10 update... not good

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#1
jbcteacher

jbcteacher

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Hello.  I updated my neighbor's computer with Windows 10.  Since then, he has lost his ability to connect wirelessly.  The machine intermittently shuts down.  It also sounds like it is running constantly in the background.  Please advise on how I can help.

 

Thank you,

Joanne

 

PS.  My neighbor is 83 years young, but stressing over this.  Thanks in advance for your help.


Edited by jbcteacher, 17 November 2020 - 09:30 AM.

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#2
phillpower2

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Sorry but with the best will in the world it is impossible to help when we know absolutely zero about the computer or the type of update concerned.

 

Please provide information about the computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you. 

 

I updated my neighbor's computer with Windows 10. 

 

 

What was the update exactly, was it from an earlier OS such as Windows 7 or something else.


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#3
jbcteacher

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My apologies:
 
Emachine EL1360G
 
Windows 7 Home Premium 64 Bit
AMD e-300 dual core processor
AMD Radeon HD 6310 graphics
4 gb DDR Memory
500 GB Hard Drive
Integrated LAN 10/100/1000
EL 1360G - UW11P HDMI
 
 
All devices are working properly,
Not sure about the video card or PSU - but I take direction well.
 
I used the toolkit to update from Windows 7.
Thank you so much for your time.
Joanne
 

Edited by jbcteacher, 17 November 2020 - 06:24 PM.

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#4
jbcteacher

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THESE might be the SPECS - I googled it
GENERAL
  • Product Form Factor
    Micro tower
  • Packaged Quantity
    1
  • Manufacturer
    Acer
PROCESSOR / CHIPSET
  • CPU
    Intel E-300 1.3 GHz
  • Number of Cores
    Dual-Core
  • 64-bit Computing
    Yes
  • Chipset Type
    AMD A45
CACHE MEMORY
  • Installed Size
    L2 cache - 1 MB
  • Cache Per Processor
    1 MB
  • Type
    L2 cache
  • Per Processor Size
    1 MB
  • Installed Size
    1 MB
RAM
  • Installed Size
    4 GB / 8 GB (max)
  • Memory Speed
    1333 MHz
  • Memory Specification Compliance
    PC3-10600
  • Features
    unbuffered
  • Technology
    DDR3 SDRAM
  • Installed Size
    4 GB
  • Data Integrity Check
    non-ECC
  • Rated Memory Speed
    1333 MHz
STORAGE
  • Interface Type
    Serial ATA-300
  • Type
    none
MEMORY
  • Max Supported Size
    8 GB
  • Form Factor
    DIMM 240-pin
  • Slots Qty
    2
DISPLAY
  • Type
    none.
HARD DRIVE
  • Type
    HDD
  • Interface Type
    SATA 3Gb/s
  • Spindle Speed
    7200 rpm
  • Type
    HDD
  • Interface Class
    Serial ATA
  • Installed Qty
    1
  • Capacity
    500 GB
STORAGE CONTROLLER
  • Interface Type
    Serial ATA-300
  • Type
    Serial ATA
  • Installed Qty
    1
INPUT
  • Type
    keyboard, mouse
HARD DRIVE (3RD)
  • Type
    none
OPTICAL STORAGE
  • Drive Type
    DVD SuperMulti
  • Type
    DVD±RW (±R DL) / DVD-RAM
PROCESSOR
  • Installed Qty
    1
  • Max Supported Qty
    1
  • Type
    E-300
  • Manufacturer
    Intel
  • Clock Speed
    1.3 GHz
FLOPPY DRIVE
  • Type
    none
CARD READER
  • Type
    card reader
  • Supported Flash Memory Cards
    Memory Stick, Memory Stick PRO, MultiMediaCard, MultiMediaCardplus, SD Memory Card, xD-Picture Card
STORAGE REMOVABLE
  • Type
    none
HEADER
  • Brand
    eMachines
  • Product Line
    eMachines
  • Model
    EL1360G-UW11P
  • Packaged Quantity
    1
  • Compatibility
    PC
NETWORKING
  • Data Link Protocol
    Ethernet, Fast Ethernet, Gigabit Ethernet
  • Form Factor
    integrated
MONITOR
  • Monitor Type
    None.
SYSTEM
  • Type
    personal computer
  • Hard Drive Capacity
    500 GB
SOFTWARE
  • Microsoft Office Preloaded
    Includes a pre-loaded image of select Microsoft Office 2010 suites. Purchase an Office 2010 Product Key Card or disc to activate preloaded software on this PC.
GRAPHICS CONTROLLER
  • Form Factor
    integrated
  • Graphics Processor
    AMD Radeon HD 6310
  • Video Interfaces
    HDMI, VGA
DIMENSIONS & WEIGHT
  • Width
    3.9 in
  • Depth
    14.6 in
  • Height
    10.4 in
CHASSIS
  • Form Factor
    tower
  • Manufacturer Form Factor
    micro tower
MANUFACTURER WARRANTY
  • Type
    1 year warranty
MAINBOARD
  • Chipset Type
    AMD A45
AUDIO OUTPUT
  • Form Factor
    integrated
PRINTER
  • Type
    none
ENVIRONMENTAL STANDARDS
  • ENERGY STAR Certified
    Yes
EXPANSION / CONNECTIVITY
  • Slots
    2 DIMM 240-pin
    1 (total) / 0 (free) x CPU
    1 (total) / 1 (free) x PCIe x16
    1 (total) / 1 (free) x PCIe x1
PHYSICAL CHARACTERISTICS
  • Form Factor
    tower
POWER
  • Type
    power supply
OPERATING SYSTEM / SOFTWARE
  • OS Provided: Type
    Microsoft Windows 7 Home Premium 64-bit Edition
  • OS Provided
    Microsoft Windows 7 Home Premium 64-bit Edition
  • Type
    Bing Toolbar, Microsoft Office 2010 Starter, Windows Live Essentials
VIDEO OUTPUT
  • Graphics Processor
    AMD Radeon HD 6310
  • Graphics Processor Series
    ATI Radeon HD
  • Video Interfaces
    HDMI, VGA
SERVICE & SUPPORT
  • Type
    1 year warranty
SERVICE & SUPPORT DETAILS
  • Type
    limited warranty
  • Full Contract Period
    1 year
GENERAL
  • Manufacturer
    Acer

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#5
phillpower2

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Two things of note that may explain the present issue/s.

 

The computer is relatively old so there may not be any Windows 10 drivers available.

 

The computer did not ship with onboard wireless capabilities which suggests that a USB type wireless device or a PCI-E wireless card has been used.

 

Upgrading from Windows 7 to Windows 10 never goes without the user having problems at the best of times but the problems are always worse with older hardware down to the fact that there are no Windows 10 drivers available.

 

i suggest that you download a Windows 10 ISO and whatever drivers we can find and then do a clean install of Windows 10 and the drivers, before we provide the info for the Windows 10 ISO you need to do a couple of things first.

 

Let us know the wireless device details so we can look for the drivers.

 

Check what drivers are available to you at the emachines download centre here

 

You are welcome btw  :)


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#6
phillpower2

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Not heard back from you jbcteacher, do you still require assistance or is the issue now resolved, an update would be appreciated.


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