[Millsimus]

I have a new Lenovo Gaming Laptop. The touchpad seems to completely stop working 1 day after installing the Steam gaming app.

 

The weird thing is, if uninstall Steam, I can re-boot as many times as I like that day and the touchpad is still dead. But turn the laptop on the next morning, and the touchpad magically works fine!

 

So I re-install Steam, no impact on the touchpad that day (even after rebooting), until the next morning when I turn the laptop on again and the touchpad is completely dead again. I tried re-installing drivers, even a full factory reset, nothing worked.

 

The laptop doesn't move so assuming no loose connection or hardware issue.

 

I sent it back for Warranty repair and they tell me they've replaced a part, but nothing has changed, I install steam and one day later no touchpad. Uninstall and a day later it is there again.

 

I don't want to send it back again for repair for them to do nothing again.

 

Can anyone explain this?

 

PS: I'm well aware of the function key to toggle on/off the touchpad, this does nothing when the touchpad is not working as explained above.

Edited by Millsimus, 20 November 2020 - 03:33 AM.

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[SpywareDr]

Part of the price you paid Lenovo is to fix or replace the laptop under their warranty. Make then get it right, or refund your money.