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HP Win10 laptop crash, Need to reload Win7 OS

HP Win10 Win7 OS

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#1
SeanB05

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My laptop will only go as far as booting up, then allowing the login to go through, but then the screen will go black after about 7 or 8 seconds after logging in and displaying the desktop. I have tried everything from hard drive and memory diagnostic checks to command prompt utility commands and nothing will remedy this problem for me.

 

I have decided the only possible way to recover my laptop would be to reload the OS with Windows 7. I had ventured into trying to create a bootable USB 3.0 flash drive for Windows 7 OS, but read that Windows 7 doesn't support USB 3.0 (wonder if there's an easy fix such as downloading USB 2.0 compatible drivers in order to make the flash drive bootable?). I used a free Win to USB software program to convert my Windows 7 ISO file to a bootable format where in which the Win to USB software program put a folder named "Boot", a file named "bootmgr", and a WinZip file named "WinToUSB.VHD".

 

I am wondering if I can just go buy a USB 2.0 flash drive and rerun the Win to USB free software program in order to put the same folder and files onto the new USB 2.0 flash drive and try to boot it from that USB 2.0 flash drive or if there is an easier simple solution to restore my laptop? Of course, I already customized the boot order in the BIOS setup, but am not sure if it has some sort of special configuration along with some other set of instructions i wouldn't be aware of in order to reload the OS.

 

Product Name: HP Laptop 14-cf0xxx

System Family: HP Notebook

Product #: 4RU77UA#ABA

BIOS Version: F.42

BIOS Vendor: Insyde Installed OS: Win10 (but want to reload it to Windows 7)

almost 100% sure its a 64-bit architecture

 

Please someone help me to successfully restore my laptop as I need to use it for online school.


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#2
phillpower2

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Even if you were able to obtain Windows 7 media to do a clean install you are still going to have problems, no Windows 7 drivers being available and Windows 7 not being supported puts you at risk of malware attack.

 

You are much better to try and find out what is going on with the notebook as it is.

 

Have you tried connecting the notebooks HDMI port to an external screen to see what happens, if that display works ok it goes some way to pointing towards a problem with the actual notebook screen itself.

 

Have you checked for a recovery partition by pressing F11 when the notebook is powering up.


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#3
RKinner

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The Win 3.1 is backward capatible with 2.0 so if it doesn't work that's not the problem.  There are two partition formats used MBR & GPT or UEFI.  A Win 10 from the factory PC would be set up to use GPT/UEFI and will probably ignore MBR formats unless you go into the BIOS

Turn on or restart the computer, quickly press esc, and then press f10

and change the Boot Options to allow Legacy Support.  Also check if USB Boot is set to Enabled.

 

If you are not sure if the USB drive is MBR or GPT you can go into a Command Prompt and type:

 

diskpart

hit Enter

list disk

hit Enter

Look for your USB drive.  If it has an asterisk in the GPT column then it should boot without Legacy Support.

 

exit

to quit diskpart.

 

 

 

 

I know you are tired of troubleshooting but:

 

There are diagnostic options that you can download from HP that will tell you if there is a hardware problem:

https://www.google.c...MBcI2tZfuqN36HP

See Chapter 7 in the above.

 

Have you tried System Restore from the command prompt:

 

type %systemroot%\system32\restore\rstrui.exe and hit Enter

Choose a restore point before the problem started.

 

 

Have you tried booting into Safe Mode?

 

(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly.  Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking.  Login with your usual login.)

 

If that works then it's probably a bad driver or program that is causing the problem.  The most obvious driver would be for the video so in the safe mode menu try Enable low-resolution video (640×480).  Go into msconfig and try a diagnostic start.  See if that works   if so go back into

 

From a Command Prompt: 

sfc /scannow

(Takes about 15 minutes to complete.)

 

Check for a bad file in System32:
Start, Run, sigverif, OK then press Start and wait for the program to finish.
When it finishes sort the output by date by clicking on the Modified column
header once or twice.  Look for files with .exe, .dll or ,sys extensions that
were modified about the time the problem started.

Check for a bad program:
Start Run, msconfig, OK

Choose Selective Startup then
Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains.  Go to Startup tab and uncheck everything.  OK and
reboot.  If it doesn't run faster then go back into msconfig and recheck the
things you turned off.  If it helps then go back and turn on a few items each
time until you find the culprit.

 

Sounds like the problem is in the User so try creating a new user from the Command Line:

 

To add a user account to your computer: Type net user username password /add, where username is the name of the new user and password is the password for the new user account. For example, if the username is Bill and the password is Passw0rd, you would type net user Bill Passw0rd /add. Then press Enter

Now give Bill admin rights:

net localgroup administrators Bill /add

hit Enter

Go back to the login prompt and choose the new user.

 

 

It is also useful to run FRST from a Command Prompt:

http://www.geekstogo...l/#entry2151691

 

If you recently added a program or driver you think that is causing the problem we can create a fixlist to remove the problem.

 

Finally consider going back to Win 10.  It may not be your favorite version but if you add the Open Shell program to it then it looks and acts just like Win 7.  This is easy to do

 

https://www.microsof...nload/windows10

 

Download Tool Now and follow the instructions  for

 

  Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)

 

Open Shell:

https://github.com/O...tup_4_4_160.exe

 

 

 

 


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