[HaraMo]

Strange, I did the test with latencymon when they took out the speakers to connect them with an laptop.

 

so the test was in red.

 

But now, when the speakers are back connected, the text is green.

 

Do you still need the logs? 

 

I haven't yet asked them to test now the sound... .

[Advertisements]

Probably won't show much unless Lat mon is red.  Don't know why the speakers would matter tho.

[RKinner]

Probably won't show much unless Lat mon is red.  Don't know why the speakers would matter tho.

[HaraMo]

When the speakers were connectex to the pc, the latencymon now gives green text all ok.

 

then :

 

see photo:  was disabled , so I enabled it back, 

 

then they tested you tube and dvd and sound was ok.

 

So no harm done. you don't need anymore the logs ok?

 

thanks a lot.

 

 

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[RKinner]

Realtek has had a lot of problems with their Win 10 drivers.  You might want to see if there is a newer audio driver available.

 

I'm guessing it's this one:

https://realtek-down...om/download-hd/

(Realtek HD Audio Driver (Vista/7/8/8.1/10) 64-bit (Executable file) (252 MB))

This is version 2.82.

 

You can check what you have:  Search for

 

device manager

hit Enter

click on the arrow in front of Audio Inputs and Outputs

Right click on Realtek device and select Properties.  Under Drivers tab it should say what version you have, what date and who makes it.

Oddly enough I have a Realtek device and it says the driver is from Microsoft, 10.0.18362.1 3/18/2019.  I'm trying the driver now to see if it works on my PC.  Says it needs to reboot so will post this and then continue after the reboot.

[RKinner]

I looked in the wrong place in Device Manager.  Should be under Sound Video & Game Controllers.

 

New Driver is not that new.  6/14/2017  6.0.1.8186  but seems to work.

 

However, if you have two devices under Audio Inputs & Outputs that might explain why it makes a difference where the speakers are.  I have my PC connected to a TV via an HDMI cable and apparently it uses a different device for that connection vs the headphones & Speakers