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Red and white lines on startup - pc won't boot


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#1
heyage13

heyage13

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Good day, 

 

My pc was up and running and in use when all of a sudden my monitors started to flicker with various colors then the screens went blank. 

 

Upon restart, there are red and white lines on my monitor and Windows will not boot (pictures attached). 

 

Really hoping someone can assist with this. 

 

Thank you, 

 

Adriano

 

 

Attached Thumbnails

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  • IMG_6484.JPG
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  • IMG_6486.JPG

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#2
JSntgRvr

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Hi,  heyage13 :)

 

Does it happens when you enter the BIOS setup Utility?


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#3
heyage13

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Yes - both in the BIOS and upon not entering the BIOS, every time at startup..

 

I did a clean re-install of Windows 10, computer was running smoothly until about 20 min of watching iptv on VLC player...screen started flickering strange colours, hard drive froze, and blank screens...


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#4
JSntgRvr

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You may have a hardware issue, not related to Windows. Is the graphic PCI Card integrated in the motherboard, or is it a PCI card that can be removed and refreshed its contacts with the MoBo?
 
Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click FRST(64) and select Run as administrator.
  • Make sure that under Optional Scans, there is a checkmark on Addition.txt.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also produce another log (Addition.txt ). Please attach this to your reply.

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#5
heyage13

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Good day, 
 
Thank you for getting back - the graphics card is a separate from the motherboard.
 
Logs : 
 
 

 

Spoiler


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#6
JSntgRvr

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Go to Device Manager. Scroll down to Display Adapter. Expand to the adapter and right click on it. Uninstall the Adapter. Restart the computer and allow Windows to search and install the adapter. Le me know if that helps.

 

 

How To Publish a Snapshot using

Guide Overview
 
The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.
 
Tools NeededSpeccy
  • Speccy - First, you will need a Windows program called Speccy. From Piriform's website, Speccy is a "fast, lightweight, advanced system information tool for your PC." This is a very useful utility that every PC user should have in their arsenal.
 
Instructions
  • You might be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply open it and follow the prompts until installation is complete.
  • If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all > Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
speccy.png
  • Now, in the menu bar at the top left, click File > Publish Snapshot
  • You will see the following prompt:
publish.png
  • Click Yes > then Copy to Clipboard
link.png
  • Now, once you are back in the forum topic you are posting in, scroll down to the bottom of the page to the "Reply to this topic" section. Right-click in the empty space of the Reply box and click Paste. Then, click the Post button below the Reply box.
 

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#7
heyage13

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Good day, 

 

I uninstalled the display adapter driver(s) as there were two showing (AMD Radeon HD 6900 Series & AMD Radeon HD 6900)

 

I restarted my computer, Windows self re-installed the 2 drivers. 

 

 

 

 

SPECCY LOG:

 

http://speccy.pirifo...qdwP7gUfGIJFzJb


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#8
JSntgRvr

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Do you have two display adapters?


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#9
heyage13

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As far as I know, I only have one video card - it does however have two chips in it, so maybe this is why it's showing two drivers?


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#10
JSntgRvr

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Monitor 1
 

  • Name: PHL 328B6Q on AMD Radeon HD 6990
  • Current Resolution: 1920x1080 pixels
  • Work Resolution: 1920x1040 pixels
  • State: Enabled
  • Multiple displays: Extended, Primary, Enabled
  • Monitor Width: 1920
  • Monitor Height: 1080
  • Monitor BPP:32 bits per pixel
  • Monitor Frequency: 60 Hz
  • Device: \\.\DISPLAY25\Monitor0

 
Monitor 2
 

  • Name: PHL 241B8Q on AMD Radeon HD 6990
  • Current Resolution: 1920x1080 pixels
  • Work Resolution: 1920x1040 pixels
  • State: Enabled
  • Multiple displays: Extended, Secondary, Enabled
  • Monitor Width: 1920
  • Monitor Height: 1080
  • Monitor BPP: 32 bits per pixel
  • Monitor Frequency: 60 Hz
  • Device: \\.\DISPLAY26\Monitor0

 

ATI AMD Radeon HD 6990

  • Manufacturer: ATI
  • Model: AMD Radeon HD 6990
  • GPU: Antilles
  • Device ID: 1002-671D
  • Subvendor: ATI (1002)
  • Current Performance Level: Level 0
  • Current GPU Clock: 450 MHz
  • Current Memory Clock: 1250 MHz
  • Current Shader Clock: 1250 MHz
  • Voltage: 1.000 V
  • Die Size: 778 mm²
  • Release Date: Feb 8, 2011
  • DirectX Support: 11.0
  • DirectX Shader Model: 5.0
  • OpenGL Support: 4.1
  • GPU Clock: 880.0 MHz
  • Temperature: 63 °C
  • Core Voltage: 1.000 V
  • Crossfire: Disabled
  • Driver version: 15.200.1055.0
  • BIOS Version: 113-C2060100-102
  • ROPs: 32
  • Memory Type: GDDR5
  • Memory: 2048 MB
  • Bus Width: 64x4 (256 bit)
  • Pixel Fillrate: 28.2 GPixels/s
  • Bandwidth: 160.0 GB/s
  • Max Power Draw: 375 Watts
  • Count of performance levels : 3
  • Level 1 - "Perf Level 0"
  • GPU Clock: 250 MHz
  • Shader Clock: 150 MHz
  • Level 2 - "Perf Level 1"
  • GPU Clock: 500 MHz
  • Shader Clock: 1250 MHz
  • Level 3 - "Perf Level 2"
  • GPU Clock: 880 MHz
  • Shader Clock: 1250 MHz

 


ATI AMD Radeon HD 6900 Series
 

  • Manufacturer: ATI
  • Model:AMD Radeon HD 6900 Series
  • GPU:Antilles
  • Device ID:1002-671D
  • Subvendor:ATI (1002)
  • Current Performance Level:Level 0
  • Current GPU Clock: 450 MHz
  • Current Memory Clock: 
  • 1250 MHz
  • Current Shader Clock: 
  • 1250 MHz
  • Voltage: 
  • 1.000 V
  • Die Size: 778 mm²
  • Release Date: Feb 8, 2011
  • DirectX Support: 11.0
  • DirectX Shader Model: 5.0
  • OpenGL Support: 4.1
  • GPU Clock: 880.0 MHz
  • Temperature: 50 °C
  • Core Voltage: 0.900 V
  • Crossfire: Disabled
  • Driver version: 15.301.1901.0
  • BIOS Version: 113-C2060100-103
  • ROPs: 32
  • Memory Type: GDDR5
  • Memory: 2048 MB
  • Bus Width: 64x4 (256 bit)
  • Pixel Fillrate: 28.2 GPixels/s
  • Bandwidth: 160.0 GB/s
  • Max Power Draw: 375 Watts
  • Count of performance levels : 3
  • Level 1 - "Perf Level 0"
  • GPU Clock: 250 MHz
  • Shader Clock: 150 MHz
  • Level 2 - "Perf Level 1"
  • GPU Clock: 500 MHz
  • Shader Clock: 1250 MHz
  • Level 3 - "Perf Level 2"
  • GPU Clock: 880 MHz
  • Shader Clock: 1250 MHz


You seems to have two adapters(6900 and 6990) and two monitors. Did you uninstalled both adapters and allowed Windows to re-detect those adapters and install the drivers thereby? You can download latest drivers from ATI.


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#11
JSntgRvr

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There is no malware in your computer. Moving this topic to hardware.


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#12
heyage13

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Yes, I have two monitors. Yes, I uninstalled both drivers and allowed Windows to reinstall them . 


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#13
heyage13

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I notice this issue may be caused when running iptv via VLC player....attempted to try this again and screens displayed a mix of colors before pc crashing.


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#14
JSntgRvr

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You seems to have two adapters(6900 and 6990) and two monitors. Did you uninstalled both adapters and allowed Windows to re-detect those adapters and install the drivers thereby? You can download latest drivers from ATI.

 

Try to upgrade the drivers throughout the link above.


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#15
heyage13

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Unfortunately there is no driver in the link provided for my video card...


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