[brisingr]

I've been having intermittent issues with Kernel-power 41 events.  The PC will just hard cutoff.  I would have this issue every few days on average. It seemed for a while I could reproduce the issue to running my plex server and playing movies from my external harddrive.  Doing this reproduce the issue within minutes.  

I detached that external harddrive and stopped using plex and the problem completely went away for over 2 weeks.  

 

I thought i was in the clear but today the issue happened again, for the first time while I was playing a game.  I know this error is often tied to a PSU failing but Its a relatively new 850W EVGA.  It also seemed unlikely to be the PSU when I was able to reproduce the error on plex and not while gaming under load (until today). 

 

My house is older and does not have grounded outlets (installed a whole home surge protector and GFCI breakers)

 

I'm now wondering if it has something to do with the outlets or maybe the GFCI. Maybe the PC is reregistering inconsistent power and is shutting itself off to protect itself? 

 

I've linked some files from my onedrive that may be relevant but I'm not sure. if anything else is more relevant or needed let me know-

 

DMP -  https://1drv.ms/u/s!...Vp9HT7?e=15SwyY

msinfo- https://1drv.ms/t/s!...V8ANPO?e=cQTs2v

speccy- https://1drv.ms/t/s!...7hsXFL?e=Woc3uI

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I've been having intermittent issues with Kernel-power 41 events

 

 

You will get that message whenever Windows is not shutdown before the PC turns off prematurely.

 

If you have a less than perfect electrical supply you my want to invest in a UPS.

[phillpower2]

I've been having intermittent issues with Kernel-power 41 events

 

 

You will get that message whenever Windows is not shutdown before the PC turns off prematurely.

 

If you have a less than perfect electrical supply you my want to invest in a UPS.

[brisingr]

Yeah for sure.  That's even what the event says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."  I'm trying to figure out what's causing this shutoff.

 

I was considering a UPS when this first started but it's super weird that I "fixed" the problem 3ish weeks after I changed up my plex library location. I could cause the shutdown basically on command just by scrubbing through a plex video in my browser.  That makes me think its not a PSU or even power delivery issue.  

[phillpower2]

 That makes me think its not a PSU or even power delivery issue.  

 

 

Sorry but the kernel event error and the PC turning itself off suggests otherwise and the only other thing that would explain the behaviour and error code would be a serious overheating issue but you normally get other clues when heat is involved, warning beeps, screen artefacts and the cooling fan speeds being ramped up, none of which you mention in your OP.

 

What model of EVGA PSU is it that you have.

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[brisingr]

right, i hear you and it makes sense that the error related to power would, in fact, be related to power. That's why im confused. It doesnt seem to make sense to me. Its hard to ignore the computer locking up when I scrub through videos on my plex server and I reproduce the issue 5 times in a row. I run heaven benchmark for 2 hours and its fine. I scrub through plex video again and it crashes.  Maybe the RNG gods hate me. 

 

its an EVGA supernova 850 GA - https://1drv.ms/u/s!...0o9agM?e=kKcULh

 

speccy snapshot- http://speccy.pirifo...aNx6eEwVstZ1wg1

Edited by brisingr, 04 March 2021 - 01:01 PM.

[phillpower2]

Nice PSU, just make sure that all the modular cables are nice and secure and that you remember to put the eco mode switch into the off position when you know that the computer will be used under load.

 

Only the one thing of note in Speccy and that is you running out of free storage space on the D: drive, most unlikely to cause such shutdowns.

 

Partition 0

Partition ID: Disk #0, Partition #0

Disk Letter: D:

File System: NTFS

Volume Serial Number: E24A7582

Size: 931 GB

Used Space: 860 GB (92%)

Free Space: 71 GB (8%)

 

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this to avoid data corruption.

 

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10% minimum. 

 

[brisingr]

Thanks for the tips! 

 

I just went and shutoff eco mode as it had been on.  

 

I think everything is secure.  The only issue I can imagine with cabling is that the 25 pin cable on the PSU was difficult to unplug and replug into the MOBO when i was cable managing.  If anything I may have pressed a bit hard to get back in (I thought it wasn't all the way it when it was).  

 

I also read that sometimes drivers, specifically audio drivers, can cause the kernel-power event.  Around the time when this issue started I had been experimenting with Voicementer (software audio mixer).  I uninstalled that to clear the entry out of the device manager.

 

I guess all I can do is wait and see. 

[phillpower2]

If it were driver related you would be getting a BSOD and a Stop code every time rather than Kernel-power 41 errors.

 

You are welcome btw