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Scratchy sounds while playing audio from laptop

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Best Answer Hari Prahlad , 12 April 2021 - 10:46 PM

Please mark this problem solved.  I uninstalled and reinstalled Realtek. It's fine now.  Go to the full post »


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#1
Hari Prahlad

Hari Prahlad

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Hi

No matter what audio format I try to play, the sound output isn't clear.  When the files are loaded on to a flash drive and I play them on my TV, sound output is crystal clear.  Is this a laptop speaker issue?

Thanks in advance.


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#2
RKinner

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Plug in a set of headphones to eliminate a speaker problem.  If it's still bad you probably need a new driver for your audio.

 

Search for

device manager

hit Enter

 

 

Click on the arrow in front of Sound, Video & Game Controllers

Right click on your Audio device.  Select Uninstall.  Reboot.  Sometimes that will help.

 

If that doesn't help then:

 

Search for

device manager

hit Enter

 

Click on the arrow in front of Sound, Video & Game Controllers

Right click on your Audio device.  Select Properties, click on Driver tab.  What is the name, version and date?  Click on the Details tab.  
Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for any other Audio devices.

 

IF you are getting clicking and pauses then:

 

Latency Monitor:

Go to

http://www.resplendence.com/downloads

Scroll down to

System Monitoring Tools

and then find

LatencyMon 6.70 (or it may be a higher number if they update)

Click on Download free home edition

Save it then right click and Run As Admin.  It will install and then start the program.  
It will tell you to click on the Start button but there isn't one.  
Instead click on the green arrowhead (looks like a Play button).   Let it run for at least 20 seconds.  Then hit the red box to stop it.

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.  


Click on the Drivers Tab.  Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top of the column then take a screen shot (save as type jpg) and attach it.  
Click on the Processes tab then click on the  "Hard Pagefaults" column header once or twice until the big numbers are at the top of the column.  Take a screen shot (save as type jpg) and attach it.


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#3
Hari Prahlad

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Thank you, RKinner.  Will do and revert.


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#4
Hari Prahlad

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_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for  0:00:28  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        PINKYPC
OS version:                                           Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware:                                             Aspire E5-573, Acer
CPU:                                                  GenuineIntel Intel® Core™ i3-5005U CPU @ 2.00GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  4016 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   20 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   2026.60
Average measured interrupt to process latency (µs):   16.043781

Highest measured interrupt to DPC latency (µs):       2011.40
Average measured interrupt to DPC latency (µs):       4.682977


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              39.050
Driver with highest ISR routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total ISR routine time (%):          0.004051
Driver with highest ISR total time:                   ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Total time spent in ISRs (%)                          0.010281

ISR count (execution time <250 µs):                   1247
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              1581.0920
Driver with highest DPC routine execution time:       Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%):          0.073573
Driver with highest DPC total execution time:         Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%)                          0.170047

DPC count (execution time <250 µs):                   10379
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              186
DPC count (execution time 1000-2000 µs):              2
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 avp.exe

Total number of hard pagefaults                       15
Hard pagefault count of hardest hit process:          4
Number of processes hit:                              6


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.414803
CPU 0 ISR highest execution time (µs):                39.050
CPU 0 ISR total execution time (s):                   0.011402
CPU 0 ISR count:                                      1168
CPU 0 DPC highest execution time (µs):                1581.0920
CPU 0 DPC total execution time (s):                   0.159612
CPU 0 DPC count:                                      9070
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.101744
CPU 1 ISR highest execution time (µs):                3.580
CPU 1 ISR total execution time (s):                   0.000160
CPU 1 ISR count:                                      61
CPU 1 DPC highest execution time (µs):                64.380
CPU 1 DPC total execution time (s):                   0.003065
CPU 1 DPC count:                                      255
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.156270
CPU 2 ISR highest execution time (µs):                4.6350
CPU 2 ISR total execution time (s):                   0.000026
CPU 2 ISR count:                                      11
CPU 2 DPC highest execution time (µs):                356.1550
CPU 2 DPC total execution time (s):                   0.025470
CPU 2 DPC count:                                      993
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.065565
CPU 3 ISR highest execution time (µs):                2.8750
CPU 3 ISR total execution time (s):                   0.000016
CPU 3 ISR count:                                      7
CPU 3 DPC highest execution time (µs):                62.9150
CPU 3 DPC total execution time (s):                   0.003788
CPU 3 DPC count:                                      249
_________________________________________________________________________________________________________

 


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#5
Hari Prahlad

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_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for  0:00:28  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        PINKYPC
OS version:                                           Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware:                                             Aspire E5-573, Acer
CPU:                                                  GenuineIntel Intel® Core™ i3-5005U CPU @ 2.00GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  4016 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   20 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   2026.60
Average measured interrupt to process latency (µs):   16.043781

Highest measured interrupt to DPC latency (µs):       2011.40
Average measured interrupt to DPC latency (µs):       4.682977


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              39.050
Driver with highest ISR routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total ISR routine time (%):          0.004051
Driver with highest ISR total time:                   ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Total time spent in ISRs (%)                          0.010281

ISR count (execution time <250 µs):                   1247
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              1581.0920
Driver with highest DPC routine execution time:       Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%):          0.073573
Driver with highest DPC total execution time:         Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%)                          0.170047

DPC count (execution time <250 µs):                   10379
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              186
DPC count (execution time 1000-2000 µs):              2
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 avp.exe

Total number of hard pagefaults                       15
Hard pagefault count of hardest hit process:          4
Number of processes hit:                              6


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.414803
CPU 0 ISR highest execution time (µs):                39.050
CPU 0 ISR total execution time (s):                   0.011402
CPU 0 ISR count:                                      1168
CPU 0 DPC highest execution time (µs):                1581.0920
CPU 0 DPC total execution time (s):                   0.159612
CPU 0 DPC count:                                      9070
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.101744
CPU 1 ISR highest execution time (µs):                3.580
CPU 1 ISR total execution time (s):                   0.000160
CPU 1 ISR count:                                      61
CPU 1 DPC highest execution time (µs):                64.380
CPU 1 DPC total execution time (s):                   0.003065
CPU 1 DPC count:                                      255
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.156270
CPU 2 ISR highest execution time (µs):                4.6350
CPU 2 ISR total execution time (s):                   0.000026
CPU 2 ISR count:                                      11
CPU 2 DPC highest execution time (µs):                356.1550
CPU 2 DPC total execution time (s):                   0.025470
CPU 2 DPC count:                                      993
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.065565
CPU 3 ISR highest execution time (µs):                2.8750
CPU 3 ISR total execution time (s):                   0.000016
CPU 3 ISR count:                                      7
CPU 3 DPC highest execution time (µs):                62.9150
CPU 3 DPC total execution time (s):                   0.003788
CPU 3 DPC count:                                      249
_________________________________________________________________________________________________________

 

 

Attached Thumbnails

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#6
RKinner

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Wdf01000.sys indicates a problem with a USB connected device.  Try unplugging all USB connected devices and rerun Latency Monitor.  Is it happier with your system?  Look for a new driver for any device connected by USB from the maker's support site.

 

Let's see if there is anything running that shouldn't be:

 

Get Process Explorer
 
 
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

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#7
Hari Prahlad

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Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
AnyDesk.exe        18,428 K    18,316 K    3444    AnyDesk    philandro Software GmbH    (Verified) philandro Software GmbH
ApplicationFrameHost.exe        7,132 K    27,844 K    4164    Application Frame Host    Microsoft Corporation    (Verified) Microsoft Windows
armsvc.exe        1,556 K    5,540 K    3524    Adobe Acrobat Update Service    Adobe Inc.    (Verified) Adobe Inc.
csrss.exe        1,852 K    4,996 K    716    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
dasHost.exe        4,496 K    12,884 K    3452    Device Association Framework Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
dllhost.exe        2,916 K    15,900 K    4368    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe        2,38,096 K    2,47,736 K    5016    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        25,940 K    38,680 K    7756    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        53,772 K    70,580 K    9016    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
fontdrvhost.exe        1,528 K    2,464 K    1020    Usermode Font Driver Host    Microsoft Corporation    (Verified) Microsoft Windows
fontdrvhost.exe        2,224 K    5,756 K    1108    Usermode Font Driver Host    Microsoft Corporation    (Verified) Microsoft Windows
igfxCUIService.exe        2,080 K    9,276 K    2508    igfxCUIService Module    Intel Corporation    (Verified) Intel® pGFX
igfxEM.exe        3,540 K    12,636 K    8052    igfxEM Module    Intel Corporation    (Verified) Intel® pGFX
igfxHK.exe        2,504 K    9,792 K    8128    igfxHK Module    Intel Corporation    (Verified) Intel® pGFX
igfxTray.exe        3,044 K    11,696 K    6540            (Verified) Intel® pGFX
kpm_service.exe        7,952 K    20,156 K    4152    Kaspersky Password Manager Service    AO Kaspersky Lab    (Verified) Kaspersky Lab JSC
lsass.exe        7,756 K    19,936 K    876            
MoUsoCoreWorker.exe        4,480 K    12,636 K    5632    MoUSO Core Worker Process    Microsoft Corporation    (Verified) Microsoft Windows
PresentationFontCache.exe        22,160 K    18,316 K    1536    PresentationFontCache.exe    Microsoft Corporation    (Verified) Microsoft Corporation
procexp.exe        4,880 K    2,724 K    6468    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
RAVCpl64.exe        4,180 K    13,480 K    2532    Realtek HD Audio Manager    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp
Registry        7,544 K    34,752 K    100            
RuntimeBroker.exe        2,624 K    13,412 K    9204    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        2,232 K    10,224 K    10092    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        6,532 K    26,532 K    5408    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        2,712 K    14,312 K    8056    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        7,832 K    29,476 K    968    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
SearchApp.exe    Suspended    83,840 K    77,620 K    1956    Search application    Microsoft Corporation    (Verified) Microsoft Windows
SearchFilterHost.exe        1,380 K    7,332 K    7600    Microsoft Windows Search Filter Host    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe        25,404 K    34,016 K    864    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
SearchProtocolHost.exe        1,712 K    7,292 K    9536    Microsoft Windows Search Protocol Host    Microsoft Corporation    (Verified) Microsoft Windows
SecurityHealthService.exe        2,680 K    11,860 K    8756    Windows Security Health Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher
services.exe        5,304 K    9,524 K    868    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SettingSyncHost.exe        2,360 K    6,088 K    3680    Host Process for Setting Synchronization    Microsoft Corporation    (Verified) Microsoft Windows
sihost.exe        6,096 K    25,924 K    3736    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        1,072 K    864 K    476    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows Publisher
spoolsv.exe        5,576 K    13,280 K    3656    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
StartMenuExperienceHost.exe        28,868 K    70,968 K    8852            (Verified) Microsoft Windows
svchost.exe        1,736 K    7,012 K    1368    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,140 K    12,644 K    1556    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,056 K    7,564 K    1644    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,692 K    7,540 K    1792    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,400 K    6,628 K    1892    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,668 K    7,336 K    1496    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,896 K    7,196 K    2584    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,848 K    7,104 K    2600    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,496 K    6,564 K    2824    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,612 K    7,720 K    4060    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,228 K    5,900 K    3188    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,872 K    7,864 K    4272    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,548 K    6,284 K    4252    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,976 K    9,016 K    5580    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,788 K    7,932 K    6340    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,292 K    6,452 K    7064    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,580 K    6,816 K    1376    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,828 K    9,168 K    3332    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,268 K    7,680 K    3804    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,228 K    5,428 K    4536    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,808 K    11,936 K    2384    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,412 K    9,384 K    8944    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,796 K    10,716 K    4140    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,536 K    11,376 K    4720    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,072 K    14,784 K    1476    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,620 K    7,544 K    7744    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,900 K    7,356 K    4084    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,520 K    14,344 K    3568    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,732 K    10,540 K    1336    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,956 K    8,884 K    1460    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,392 K    17,308 K    7124    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,908 K    8,056 K    2460    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        10,452 K    17,588 K    3776    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,340 K    19,536 K    4308    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,020 K    7,764 K    1948    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,256 K    12,216 K    3060    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,704 K    11,476 K    7984    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,080 K    7,160 K    4412    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,964 K    11,384 K    1348    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,940 K    7,484 K    2272    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,544 K    9,280 K    1764    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,180 K    13,840 K    7204    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,624 K    6,284 K    3140    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,500 K    9,976 K    1320    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,060 K    8,172 K    5400    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,184 K    9,140 K    2552    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,872 K    7,704 K    3824    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,952 K    9,328 K    2088    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,080 K    18,200 K    5228    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,912 K    9,356 K    3160    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,248 K    16,840 K    3948    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,264 K    5,524 K    4316    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,836 K    14,744 K    3364    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        16,172 K    18,144 K    4036    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,264 K    8,600 K    4236    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,496 K    6,052 K    7160    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,804 K    13,880 K    2100    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,840 K    12,080 K    2404    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,512 K    9,616 K    1360    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,472 K    11,040 K    1584    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        7,024 K    28,852 K    2004    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        16,988 K    23,788 K    2240    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,580 K    9,076 K    3024    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,540 K    19,496 K    6748    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,288 K    5,612 K    2316    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        11,352 K    31,120 K    2980    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,608 K    15,564 K    6292    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
UserOOBEBroker.exe        1,864 K    9,096 K    8556    User OOBE Broker    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,364 K    6,352 K    796    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows Publisher
winlogon.exe        2,856 K    9,356 K    1052    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
WinStore.App.exe    Suspended    27,432 K    1,472 K    3192    Store    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
WmiPrvSE.exe        2,308 K    8,796 K    9116    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        4,092 K    10,604 K    6112    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        2,424 K    9,496 K    7136    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        12,452 K    20,052 K    7452    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WUDFHost.exe        1,956 K    8,948 K    7868    Windows Driver Foundation - User-mode Driver Framework Host Process    Microsoft Corporation    (Verified) Microsoft Windows
YourPhone.exe    Suspended    26,384 K    41,684 K    7396    YourPhone    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
Memory Compression    < 0.01    528 K    1,44,976 K    2436            
svchost.exe    < 0.01    11,372 K    21,288 K    2692    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
taskhostw.exe    < 0.01    6,956 K    17,604 K    3256    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    6,852 K    13,236 K    632    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    1,456 K    5,760 K    1484    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    2,320 K    7,860 K    908    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    53,328 K    60,544 K    2292    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    11,704 K    30,684 K    996    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
ksde.exe    < 0.01    28,492 K    22,368 K    6196    Kaspersky Secure Connection    AO Kaspersky Lab    (Verified) Kaspersky Lab JSC
svchost.exe    0.01    4,436 K    15,692 K    7640    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    15,284 K    25,300 K    3732    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    2,152 K    7,252 K    1564    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    3,524 K    22,112 K    1532    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SgrmBroker.exe    0.01    4,028 K    6,844 K    5824    System Guard Runtime Monitor Broker Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher
ksdeui.exe    0.01    7,432 K    3,904 K    1196    Kaspersky Secure Connection    AO Kaspersky Lab    (Verified) Kaspersky Lab JSC
svchost.exe    0.02    14,652 K    17,176 K    1800    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
firefox.exe    0.02    53,488 K    83,412 K    5248    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
TextInputHost.exe    0.02    15,288 K    44,040 K    5452        Microsoft Corporation    (Verified) Microsoft Windows
avpui.exe    0.02    94,956 K    1,320 K    6504            
ctfmon.exe    0.04    6,416 K    22,292 K    6420    CTF Loader    Microsoft Corporation    (Verified) Microsoft Windows
plugins_nms.exe    0.04    2,324 K    8,220 K    8440            
firefox.exe    0.05    1,00,104 K    1,34,748 K    1704    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
svchost.exe    0.13    1,924 K    7,220 K    3040    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
csrss.exe    0.14    2,244 K    5,308 K    812    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
explorer.exe    0.15    69,540 K    70,144 K    2536    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe    0.17    1,51,376 K    1,85,860 K    8184    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
FoxitReaderUpdateService.exe    0.26    1,484 K    6,776 K    4112    Foxit Reader Update Service    Foxit Software Inc.    (Verified) FOXIT SOFTWARE INC.
firefox.exe    0.27    1,49,044 K    1,90,464 K    8604    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.40    1,01,316 K    1,15,460 K    5604    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.51    71,488 K    1,08,236 K    9356    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Interrupts    0.74    0 K    0 K    n/a    Hardware Interrupts and DPCs        
System    1.19    196 K    596 K    4            
dwm.exe    1.57    52,132 K    67,096 K    1176    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe    1.92    2,81,872 K    3,88,488 K    6356    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
avp.exe    2.66    2,20,884 K    1,09,012 K    2888    Kaspersky Anti-Virus    AO Kaspersky Lab    (Verified) Kaspersky Lab JSC
procexp64.exe    4.97    53,232 K    45,416 K    8312    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
System Idle Process    84.61    60 K    8 K    0            


 


  • 0

#8
RKinner

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Process Explorer didn't find anything interesting.

 

Did you have anything connected to the USB ports (other than a keyboard and mouse)?  If so does Latency Monitor look better?

 

Let's get some more info:

 

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.


 


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#9
Hari Prahlad

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Hi RKinner

I just have the Internet Dongle in a USB port.  No other ports are used.

Speccy File is attached. Serial Number of OS replaced with XXX

Attached Files


Edited by Hari Prahlad, 17 March 2021 - 09:17 PM.

  • 0

#10
RKinner

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Can you run LAtency Monitor with the Internet Dongle unplugged?  What does the summary say now?

 

What is the make and model of the Internet Dongle?


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#11
Hari Prahlad

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Hi RKinner

Internet Dongle is Vodafone ZTE Model MF833V

Will disconnect and run Lat Mon now.

Attached Thumbnails

  • Capture.JPG

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#12
Hari Prahlad

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Hi RKinner

Offline, dongle removed results attached.

Attached Thumbnails

  • Lat Mon HP.JPG
  • LatMon HS.JPG

Attached Files


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#13
RKinner

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The dongle is making Lat Mon unhappy.  Does the sound work better without the dongle?

 

There doesn't seem to be a driver for the dongle.  The support website says Windows uses its own driver.  Perhaps if we offload the network it will help:

 

Search for
 
task scheduler
 
hit Enter
 
Click on the arrow in front of Task Scheduler Library then
 
Click on the arrow in front of Microsoft
 
Click on the arrow in front of Windows
 
Click on Application Experience.  In the next pane to the right, right click on each Task and Disable.  Should be three or four (later versions) tasks.
 
Click on Customer Experience Improvement Program.  In the next pane to the right, right click on each Task and Disable.  Should be two tasks.
 
Download OOSU10.exe:
 
 
Download and Save it (You will get a popup while it's downloading.  You can X out of it)
then Right click and Run As Admin.
Allow it to make a System Restore Point.
Click on Actions then on Apply Recommended Settings.
 
Close the program and reboot.
 
Rerun Latency Monitor and post the summary.  (with the Dongle but with Firefox closed)

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#14
Hari Prahlad

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Sure, Boss. I'll take a screenshot of your instructions and do it right away.


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#15
Hari Prahlad

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1. Scratchy sound persists even when the dongle is removed and I'm not on Firefox but still online according to the taskbar icon.
2. Did all the disabling as instructed and downloaded OOSU.  Ran it.

3. Ran Lat Mon and got the summary.

Please see relevant attachments.

Attached Files


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