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Two computers different download speeds


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#106
Zanshin

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Followed instructions but see no Searchapp.exe (SearchUI,exe) in the list. 

 

Clicking on the processes tab only opens and closes a drop-down menu. 

Attached Thumbnails

  • image_2021-04-15_083910.png

Edited by Zanshin, 15 April 2021 - 12:58 AM.

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#107
Zanshin

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UPDATE,

 

 

I have found Searchapp.exe in Task Manager/Services and have Disabled Cortana and Search.exe. 

 

I have a class at 10.-00 this morning using Skype, Outlook, Whatsap and web pages so I will see how it performs. 


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#108
Zanshin

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Dismal performance.

 

Skype in conference, Outlook open, struggled to open Word document again. Whatsapp open. Google Translate open. 

 

The first three speed tests are with all the above running and Gridinsoft active. 

 

The fourth speed test is with  all the above running... with ALL Antivirus turned off.

 

The fifth speed test is all apps closed but with two web pages open. One for this reply and another for the speed test. Gridinsoft OFF. 

 

Last speed test with just the two web pages open and Gridinsoft ON. 

 

 

 

 

Attached Thumbnails

  • Opera Snapshot_2021-04-15_125013_www.testdevelocidad.es.png

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#109
RKinner

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Let's look at Task Manager, Performance.  You should see something like this:

 

perf.jpg

 

Look at the little graphs on the left.  When you are having your problems do any of the graphs show the resource has maxed out?  If so click on Resource Monitor and then on the tab associated with the resource.

 

 


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#110
Zanshin

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I had to wait until this morning to recreate conditions. Unfortunate as well as Skype English class I had the builders in the next apartment banging away, the mailman and parcel delivery banging on the door and the phone going.

Anyway I didn't complete Resource monitor part  but I will do this  on Thursday under similar conditions.

However, I did manage to capture Task Manager screen and can tell you that from the usage I was seeing whilst on Skype call, using Outlook and Google translate simultaneously, .the  CPU image although showing 75% usage,  was maxing out around 90/100%. Also the HDD was working under heavy load around 60/70. As said, I will capture the Resource Monitor stats on Thursday. 

Attached Thumbnails

  • 20210420_112957.jpg

Edited by Zanshin, 20 April 2021 - 07:16 AM.

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#111
RKinner

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OK the CPU maxed out like that is probably causing the problem.

 

I'm sure I've given you the Process Explorer before but just in case:

 

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.


Try and create a log with Process explorer when the CPU is maxed out.


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#112
Zanshin

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I don't know how successful this was but it is extremely difficult to follow all the instructions whilst holding a live class. Today was the extreme end of programmes/apps hanging, so much so at one point I had to hook up my other laptop to the internet to open an email in Outlook to keep up with the class. 

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#113
RKinner

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Your Process Explorer log shows a system that is badly overloaded.  Not sure exactly why tho the high Interrupts may be a clue.  Usually means a bad driver.

 

 Can you give me a new log with the system idle?

 

Then a second one with Skype running (but not connected to anyone)


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#114
Zanshin

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Three screenshots at IDLE taken 20 secs apart as the process monitor is constantly changing. Only things running were Gridinsoft in the background, Process explorer and Snipping tool. The screenshot with Skype running is named Skype. 

Even with everything off and nothing at all running this laptop is sloooow to open any app or programme, especially at startup, even slower responding than my cranky old Samsung. 

 

 

Attached Thumbnails

  • Screenshot 2021-04-23 152656.jpg
  • Screenshot 2021-04-23 152746.jpg
  • Screenshot 2021-04-23 152821.jpg
  • Skype running.jpg

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#115
RKinner

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Skype is definitely a problem but some of your other stuff is running a bit high.

 

This is mine with Skype and Firefox running:

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
System Idle Process    93.45    60 K    8 K    0            
procexp (1)64.exe    2.34    40,360 K    78,196 K    9224    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
dwm.exe    1.69    67,472 K    49,768 K    1312    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
Interrupts    0.67    0 K    0 K    n/a    Hardware Interrupts and DPCs        
System    0.35    240 K    19,328 K    4            
csrss.exe    0.27    3,388 K    5,384 K    928    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
AvastUI.exe    0.15    45,604 K    47,140 K    9240    Avast Antivirus    AVAST Software    (Verified) Avast Software s.r.o.
TeamViewer.exe    0.12    95,268 K    134,388 K    6912    TeamViewer    TeamViewer Germany GmbH    (Verified) TeamViewer Germany GmbH
ABService.exe    0.11    29,284 K    13,652 K    2760    AOMEI Backupper Schedule task service    AOMEI International Network Limited    (Verified) AOMEI International Network Limited
AsusCertService.exe    0.11    2,228 K    2,400 K    1796    AsusCertService.exe    ASUSTek COMPUTER INC.    (Verified) ASUSTeK Computer Inc.
Skype.exe    0.10    41,000 K    83,384 K    5184    Skype    Skype Technologies S.A.    (Verified) Skype Software Sarl
explorer.exe    0.09    170,748 K    175,524 K    1888    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
SwUSB.exe    0.08    2,472 K    4,324 K    4772    Switch USB2.0/USB3.0 for WinXP SP2+ ~ Win8.1    Realtek    (Verified) Realtek Semiconductor Corp.
tbwhelper.exe    0.08    4,260 K    3,820 K    7912    TrackballWorks Userspace Module    Kensington Group, a division of ACCO Brands    (Verified) Kensington Computer Products Group (ACCO Brands USA LLC)
firefox.exe    0.07    424,616 K    527,188 K    8996    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
AvastSvc.exe    0.06    183,248 K    219,012 K    2928    Avast Service    AVAST Software    (Verified) Avast Software s.r.o.
TeamViewer_Service.exe    0.03    19,792 K    26,540 K    7816    TeamViewer    TeamViewer Germany GmbH    (Verified) TeamViewer Germany GmbH
taskhostw.exe    0.03    7,672 K    13,004 K    8156    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.02    65,896 K    66,844 K    4524    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
Skype.exe    0.02    16,016 K    39,904 K    10120    Skype    Skype Technologies S.A.    (Verified) Skype Software Sarl
MOM.exe    0.02    28,720 K    5,848 K    5628    Catalyst Control Center: Monitoring program    Advanced Micro Devices Inc.    (Verified) Advanced Micro Devices
svchost.exe    0.02    5,652 K    8,372 K    2476    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
JME_LOAD.exe    0.02    80,604 K    82,012 K    9724    Lenovo_LOAD        (No signature was present in the subject)
iPodService.exe    0.02    2,488 K    4,008 K    9864    iPod Service    Apple Inc.    (Verified) Apple Inc.
Show Desktop.exe    0.01    28,712 K    2,432 K    10000    Show Desktop    Ceiiular    (No signature was present in the subject) Ceiiular
firefox.exe    0.01    335,460 K    504,044 K    1692    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Skype.exe    0.01    183,540 K    199,052 K    11016    Skype    Skype Technologies S.A.    (Verified) Skype Software Sarl
CCC.exe    0.01    97,732 K    8,576 K    7948    Catalyst Control Center: Host application    Advanced Micro Devices Inc.    (Verified) Advanced Micro Devices
svchost.exe    0.01    18,000 K    22,404 K    1188    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
AgentService.exe    0.01    6,920 K    6,316 K    4300            (Verified) MiniTool Software Limited
SchedulerService.exe    0.01    2,600 K    3,684 K    4308            (Verified) MiniTool Software Limited
svchost.exe    0.01    4,432 K    18,276 K    11292    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
CLMLSvc.exe    < 0.01    2,668 K    3,716 K    10232    CyberLink MediaLibray Service    CyberLink    (Verified) CyberLink
AppleMobileDeviceService.exe    < 0.01    6,372 K    7,836 K    2808    MobileDeviceService    Apple Inc.    (Verified) Apple Inc.
csrss.exe    < 0.01    2,196 K    3,608 K    816    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
tv_w32.exe    < 0.01    2,544 K    9,756 K    12384    TeamViewer    TeamViewer Germany GmbH    (Verified) TeamViewer Germany GmbH
aswidsagent.exe    < 0.01    35,936 K    48,204 K    5024    Avast Software Analyzer    AVAST Software    (Verified) Avast Software s.r.o.
svchost.exe    < 0.01    2,436 K    4,496 K    1852    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    6,148 K    15,400 K    7924    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    1,688 K    2,972 K    1408    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
tv_x64.exe    < 0.01    2,172 K    9,592 K    10604    TeamViewer    TeamViewer Germany GmbH    (Verified) TeamViewer Germany GmbH
svchost.exe    < 0.01    2,772 K    5,908 K    3772    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
spoolsv.exe    < 0.01    11,436 K    18,400 K    3492    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    3,464 K    7,020 K    4108    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
MBAMService.exe    < 0.01    22,956 K    34,040 K    4664    Malwarebytes Service    Malwarebytes    (Verified) Malwarebytes Inc
WUDFHost.exe        2,248 K    9,536 K    9808    Windows Driver Foundation - User-mode Driver Framework Host Process    Microsoft Corporation    (Verified) Microsoft Windows
wsc_proxy.exe        5,376 K    9,700 K    400    Avast remediation exe    AVAST Software    (Verified) Avast Software s.r.o.
WmiPrvSE.exe        4,296 K    11,668 K    8940    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        2,548 K    9,600 K    11900    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        3,036 K    5,572 K    404    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,424 K    2,572 K    920    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows Publisher
UserOOBEBroker.exe        2,524 K    5,668 K    7724    User OOBE Broker    Microsoft Corporation    (Verified) Microsoft Windows
updatechecker.exe        23,820 K    12,792 K    8976            (Verified) MiniTool Software Limited
unsecapp.exe        1,552 K    7,568 K    11324    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    (Verified) Microsoft Windows
TextInputHost.exe        15,884 K    25,028 K    11500        Microsoft Corporation    (Verified) Microsoft Windows
taskhostw.exe        10,664 K    18,572 K    6000    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
SystemSettingsBroker.exe        1,344 K    2,848 K    10412    System Settings Broker    Microsoft Corporation    (Verified) Microsoft Windows
SyncServer.exe        4,120 K    4,840 K    1560    SyncServer.exe    Apple Inc.    (Verified) Apple Inc.
svchost.exe        4,816 K    7,704 K    1980    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        14,460 K    15,108 K    1548    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        18,604 K    26,484 K    1064    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,568 K    4,884 K    1244    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,236 K    12,196 K    7432    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        12,948 K    19,676 K    4228    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        12,204 K    18,732 K    2936    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,400 K    7,600 K    2304    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,296 K    6,256 K    4272    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,048 K    3,768 K    3672    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,256 K    10,828 K    2848    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,212 K    3,636 K    7348    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        14,356 K    18,356 K    3636    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,984 K    9,572 K    2544    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,996 K    7,864 K    6756    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,972 K    6,496 K    12936    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,784 K    8,360 K    5624    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,592 K    10,864 K    9416    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,820 K    7,176 K    432    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        35,916 K    38,060 K    4220    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,964 K    16,356 K    4548    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,512 K    7,228 K    2148    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        8,460 K    12,560 K    1928    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,472 K    6,136 K    1424    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,732 K    6,104 K    1432    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,672 K    3,040 K    1568    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,448 K    2,204 K    1696    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,600 K    7,048 K    1732    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,348 K    1,960 K    820    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,112 K    5,280 K    1212    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,296 K    2,404 K    1652    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,408 K    6,520 K    2156    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,120 K    3,704 K    2296    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,032 K    6,844 K    2332    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,360 K    4,044 K    2448    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,812 K    3,376 K    2944    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,524 K    5,136 K    2956    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,704 K    8,224 K    3020    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,772 K    3,716 K    3244    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        7,660 K    15,792 K    4160    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        26,036 K    37,936 K    4176    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,628 K    2,732 K    4480    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,280 K    2,040 K    4560    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,000 K    5,532 K    4648    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,300 K    2,252 K    4680    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,008 K    7,208 K    6120    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,232 K    2,772 K    2680    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        9,092 K    31,268 K    7984    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,088 K    12,072 K    7032    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,008 K    2,732 K    7304    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,524 K    12,700 K    8460    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        7,588 K    17,256 K    11112    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,224 K    10,828 K    11108    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,476 K    12,060 K    12008    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,928 K    5,260 K    9720    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        21,552 K    29,352 K    11360    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,888 K    6,212 K    2084    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,364 K    6,116 K    8164    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,544 K    6,336 K    2752    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,868 K    9,676 K    8016    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,720 K    12,816 K    8044    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,556 K    9,256 K    2384    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,704 K    7,832 K    5196    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,092 K    7,620 K    8936    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,668 K    7,596 K    7676    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
StartMenuExperienceHost.exe        32,700 K    59,436 K    3184            (Verified) Microsoft Windows
smss.exe        1,104 K    528 K    528    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows Publisher
Skype.exe        12,632 K    62,460 K    10056    Skype    Skype Technologies S.A.    (Verified) Skype Software Sarl
Skype.exe        20,124 K    52,672 K    11868    Skype    Skype Technologies S.A.    (Verified) Skype Software Sarl
Skype.exe        12,196 K    25,696 K    9404    Skype    Skype Technologies S.A.    (Verified) Skype Software Sarl
sihost.exe        8,048 K    22,600 K    7932    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows
ShellExperienceHost.exe    Suspended    25,952 K    40,408 K    11872    Windows Shell Experience Host    Microsoft Corporation    (Verified) Microsoft Windows
SgrmBroker.exe        4,804 K    6,068 K    5748    System Guard Runtime Monitor Broker Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SettingSyncHost.exe        2,508 K    6,576 K    9016    Host Process for Setting Synchronization    Microsoft Corporation    (Verified) Microsoft Windows
services.exe        7,180 K    10,256 K    992    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows Publisher
Service.exe        812 K    1,112 K    4236            (No signature was present in the subject)
SecurityHealthSystray.exe        2,140 K    4,900 K    6304    Windows Security notification icon    Microsoft Corporation    (Verified) Microsoft Windows
SecurityHealthService.exe        4,836 K    11,412 K    1600    Windows Security Health Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SearchIndexer.exe        35,664 K    49,628 K    1224    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
SearchApp.exe    Suspended    166,620 K    223,184 K    4424    Search application    Microsoft Corporation    (Verified) Microsoft Windows
SamsungRapidSvc.exe        764 K    1,264 K    4596    Samsung RAPID Mode Service    Samsung Electronics Co., Ltd.    (Verified) Samsung Electronics Co.
SamsungRapidApp.exe        1,092 K    2,168 K    9528    Samsung RAPID Mode Notification Utility    Samsung Electronics Co., Ltd.    (Verified) Samsung Electronics Co.
RuntimeBroker.exe        8,332 K    24,064 K    10984    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        3,072 K    13,232 K    10992    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        19,108 K    40,236 K    8268    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        3,796 K    12,804 K    8360    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        8,864 K    20,672 K    716    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
runSW.exe        1,140 K    1,704 K    4516            (Verified) Realtek Semiconductor Corp
RichVideo64.exe        1,352 K    2,356 K    4472    RichVideo Module        (Verified) CyberLink
Registry        5,848 K    49,172 K    100            
RAVBg64.exe        6,136 K    7,056 K    9476    HD Audio Background Process    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.
procexp (1).exe        3,156 K    11,076 K    10472    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
PDVD10Serv.exe        1,588 K    3,276 K    9328    PowerDVD RC Service    CyberLink Corp.    (Verified) CyberLink Corp.
OneDrive.exe        30,680 K    38,348 K    9560    Microsoft OneDrive    Microsoft Corporation    (Verified) Microsoft Corporation
NLSSRV32.EXE        872 K    1,176 K    4368    This service enables products that use the Nalpeiron Licensing System     Nalpeiron Ltd.    (Verified) Nitro PDF Software
NitroPDFDriverService9x64.exe        1,188 K    2,084 K    4340    Nitro PDF Spool Service    Nitro PDF Software    (Verified) Nitro PDF Software
MoUsoCoreWorker.exe        15,404 K    29,284 K    1376    MoUSO Core Worker Process    Microsoft Corporation    (Verified) Microsoft Windows
mDNSResponder.exe        2,052 K    4,152 K    4120    Bonjour Service    Apple Inc.    (Verified) Apple Inc.
mbamtray.exe        54,368 K    78,708 K    7840    Malwarebytes Tray Application    Malwarebytes    (Verified) Malwarebytes Inc
lsass.exe        10,632 K    17,648 K    1020    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
hotkey.exe        1,588 K    2,916 K    8552    Lenovo Black Silk USB Keyboard    Lenovo    (No signature was present in the subject) Lenovo
GoogleCrashHandler64.exe        1,784 K    512 K    7408    Google Crash Handler    Google LLC    (Verified) Google LLC
GoogleCrashHandler.exe        1,716 K    1,544 K    6280    Google Crash Handler    Google LLC    (Verified) Google LLC
Fuel.Service.exe        2,404 K    3,584 K    3144    AMD Fuel Service    Advanced Micro Devices, Inc.    (Verified) Advanced Micro Devices
fontdrvhost.exe        4,596 K    6,516 K    1088    Usermode Font Driver Host    Microsoft Corporation    (Verified) Microsoft Windows
fontdrvhost.exe        1,524 K    1,980 K    1092    Usermode Font Driver Host    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe        78,632 K    106,216 K    6820    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        29,928 K    66,820 K    12520    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        44,992 K    76,664 K    11456    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        21,168 K    22,336 K    12268    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
dllhost.exe        4,736 K    13,372 K    1132    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
dasHost.exe        4,608 K    10,524 K    3304    Device Association Framework Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
ctfmon.exe        30,844 K    38,408 K    3160    CTF Loader    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe        1,440 K    2,412 K    2248    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
ClassicStartMenu.exe        3,376 K    4,556 K    3336    Classic Start Menu    IvoSoft    (Certificate expired) IvoSoft
BrCtrlCntr.exe        2,268 K    3,132 K    10164    ControlCenter Main Process    Brother Industries, Ltd.    (No signature was present in the subject) Brother Industries, Ltd.
BrCcUxSys.exe        1,964 K    3,148 K    9816    ControlCenter UX System    Brother Industries, Ltd.    (No signature was present in the subject) Brother Industries, Ltd.
AVerHIDReceiver.exe        1,416 K    2,256 K    8872    HIDRec Application - AVerHID        (No signature was present in the subject)
AvastUI.exe        13,980 K    15,532 K    8696    Avast Antivirus    AVAST Software    (Verified) Avast Software s.r.o.
AvastUI.exe        16,420 K    14,496 K    10200    Avast Antivirus    AVAST Software    (Verified) Avast Software s.r.o.
audiodg.exe        8,896 K    13,100 K    5304    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
atiesrxx.exe        1,404 K    2,404 K    1780    AMD External Events Service Module    AMD    (Verified) Microsoft Windows Hardware Compatibility Publisher
atieclxx.exe        2,572 K    5,184 K    3524    AMD External Events Client Module    AMD    (Verified) Microsoft Windows Hardware Compatibility Publisher
aswToolsSvc.exe        381,804 K    388,860 K    3320    Avast Antivirus    AVAST Software    (Verified) Avast Software s.r.o.
aswEngSrv.exe        46,712 K    65,268 K    3180    Avast Antivirus engine server    AVAST Software    (Verified) Avast Software s.r.o.
armsvc.exe        4,028 K    17,036 K    2672    Adobe Acrobat Update Service    Adobe Inc.    (Verified) Adobe Inc.
ApplicationFrameHost.exe        5,644 K    19,460 K    2892    Application Frame Host    Microsoft Corporation    (Verified) Microsoft Windows
ApplePhotoStreams.exe        4,692 K    19,660 K    12188    iCloud Photo Stream    Apple Inc.    (Verified) Apple Inc.
AcrobatNotificationClient.exe    Suspended    11,752 K    1,580 K    2700            (Verified) Adobe Systems

Process: Registry Pid: 100

Type    Name
**********************************************************

 

DWM is too high in all of your screenshots.  Usually this means that the graphics driver isn't as efficient as it should be so see if a new driver will help:

 

This should be the very latest as it just came out 2 days ago:

 

https://www.amd.com/...eon-r4-graphics

 

Click on the + in front of Windows 10 64-Bit Edition

Then on the Download button for

Adrenalin 21.4.1 Recommended (WHQL)

Save then go to the download folder and right click on the downloaded file and Run As Admin.

 

If that installs OK then make a new Process Explorer log with SKYPE running.

You might do better letting Process Explorer save the log rather than taking screenshots as the screenshot software is also a big CPU hog.

 

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 


 


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#116
Zanshin

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Well that wasn't too successful. AMD pre install recommended a factory reset, so I followed the recommendation. After install I now find at least one of my graphics controls doesn't work at all. Upon reboot I found my display/screen brightness was about 50/60 % and relatively dim. I went into Settings and used the slider to up the brightness. Nothing. The slider works fine but doesn't alter screen brightness one iota. Also, everything is just as slow opening up including Outlook, Word document etc. 

Using the Save File option was also not too successful. I opened up Skype (and still had Outlook open making sure I followed your instructions correctly) either. With Skype running I saved the Processor file. I thought I would do another one to give balance. Nothing. Clicking on file wouldn't even open the drop down menu. Tried several times to Save another Processor file without success. Unless of course you can only save one File at a time and have to close Processor and re-open to save another file?

The only file saved on my desktop says "Registry", I hope this is the correct file. 

In answer to my own question, I did close Processor Monitor and re-open and was able to save a second file. 

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  • 20210424_081231.jpg

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#117
Zanshin

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Update.

 

A lot of my graphics are now barely usable as in my streaming content films etc are mostly getting pixelated or the film is being shown in the wrong ratio. Also, upon checking whether this was a supplier of my streaming content issue I checked download family video clips and found exactly the same. Some clips played fine, others were pixelated and had trouble playing.

I am going to do a System Restore hoping that will undo the AMD Factory Reset and just download the new driver. 


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#118
Zanshin

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System Restore successful. Laptop back to previous state, all working. AMD Adrenalin downloaded and installed successfully. Rebooted. Report attached. 

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#119
RKinner

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I have no problem saving multiple Process Explorer logs (just need to change the name when I do a Save As).   Best to wait a full minute after bringing up Process Explorer before saving the log.  Otherwise you get false results because Process Explorer's initial startup CPU use shows up in the log.

 

Appears to have helped DWM and Skype marginally but Interrupts went up.

 

Not sure what happened to your graphics.  On the same page

https://www.amd.com/...eon-r4-graphics

is an Auto-Detect and Install program.  You might try it and see if it recommends the same version you installed.  It may be that your PC has some tweaks from the maker that means we can only use graphics software modified by the PC maker.

 

Try uninstalling Skype then download a new version and reinstall.  See if that makes any difference.

 

Also audiodg.exe is showing up in your Process Explorer log.  Perhaps you need a newer audio driver.  Check with your PC maker's support page and see if there is a newer driver available.

 

Tell me again the make and model of your PC.  I expect you told once many pages ago but I've forgotten.

 

Appears we haven't run dxdiag so let's try that.

 

Search for

dxdiag

hit Enter

wait for it to come up.

When the green bar at the bottom goes away it is finished scanning.  Hit Save All Information and save the file somewhere then attach it to a reply.

 

(Something odd just happened when I ran dxdiag.  When I switched back to Firefox to write up what to do when it finished I lost my Search box and DXDIAG did not show up in the bottom like it should have.  Had to go into Task Manager (Ctrl + Alt + Del and select Task Manager) then select Explorer and End Task then File New Task and type in Explorer to get my desktop back.  I've never seen it do that before.  Don't know if it's a problem with my system, dxdiag, or what but thought I would warn you so you don't have anything open when you do it in case you need to reboot to get control back.)


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#120
Zanshin

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Laptop specs.

 

Device name Adri
Processor AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G      2.50 GHz
Installed RAM 8.00 GB (7.47 GB usable)
Device ID 89E14205-A871-4159-8400-DB8F3889B946
Product ID 00325-80843-10069-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
 
Edition Windows 10 Home
Version 20H2
Installed on ‎19/‎03/‎2021
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0
 
 
 
 
 
Skype uninstalled and re-installed
 
Followed your AMD instructions. It re-installed Adrenalin, plus updated  3 other drivers.
 
dxdiag log attached. 
 
Will try for the audio driver updates now.
 
 
 
 
 

Attached Files


Edited by Zanshin, 26 April 2021 - 01:54 AM.

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