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windows 10 couldn't complete the updates undoing changes

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#1
daniel.karakas

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Hi I am running Windows 10 and have been getting the "we couldn't complete the updates undoing changes." Everyday my computers reboots itself and then spends 30 minutes trying to update and then I get that message.

A real pain.

 

I have booted in safe mode and and went to  Control Panel, Programs and Featured,  View Installed Updates and uninstalled the most recent windows update. This worked for a day or two and then it came back. 

 

Now when I go to view installed updates it lists the updates but not the date modified, I can't figure out how to get that info so I don't know what the most recent update was.

 

Please help!!!

 

Thanks a mil!!


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#2
SleepyDude

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Hi,
 
Can you provide the following logs.
 
Export the CBS folder

  • Open the folder C:\Windows\Logs
  • Right-click on the CBS folder, and select Copy
  • Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
  • Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
  • A new file, also called CBS (CBS.zip), but this time with a different icon, will be created

If the zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to Swiss Transfer and just provide the link for the file here.


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#3
daniel.karakas

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Thank you!

 

https://drive.google...iew?usp=sharing


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#4
SleepyDude

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Hi,

 

Please change the google drive link to public.


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#5
daniel.karakas

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Sorry,

 

It is public now.

 

https://drive.google...iew?usp=sharing


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#6
SleepyDude

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By any chance did you remove the browser Microsoft Edge from the system?


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#7
daniel.karakas

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Hi

 

Yes I did remove Microsoft Edge.


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#8
SleepyDude

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Check if you have a folder empty named Edge inside C:\Program Files (x86)\Microsoft\ and delete it then try to install the updates again.


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#9
daniel.karakas

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OK will do.


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#10
daniel.karakas

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SleepyDude, thanks for your speedy help, really appreciate it.

 

That seems to have taken care of the issue, does that mean I can't remove Microsoft Edge and still receive Windows10 updates?

 

I will continue to monitor over weekend and then close the topic if I have no issues.

 

Thanks again!!!!

 

You guys are the best!!!


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#11
SleepyDude

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Hi,

 

Those are good news .

 

That seems to have taken care of the issue, does that mean I can't remove Microsoft Edge and still receive Windows10 updates?

 

Not exactly, Microsoft released some updates to remove the Microsoft Edge legacy and will replace it with Chromium-based Microsoft Edge, it seems the updates fail when the Microsoft Edge legacy was already removed but some artifacts still exists on the machine.


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