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keyboard freeze

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Best Answer pedwardscpa , 26 June 2021 - 10:31 PM

found problem conflict with excel 2010 version no longer supported Go to the full post »


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#1
pedwardscpa

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I have a dell 16 gig ram, 2 terra hard drive,windows10 with a wireless logitech mouse and logitech keyboard.
However my keyboard cease to function (won't type numbers or letters; delete and enter keys also freeze up) after approx 15 minutes of going back and forth between excel and the internet.  Also a restart doesn't always fix the problem; sometimes I have to turn it off and let it sit for a minute or two before turning it back on. I don't know if I accidently did something stupid to a setting, picked up a virus or whether I am having sometype of equipment failure. This started about a week ago and I have no clue as how to fix it.  The only thing that I have noticed is that my hard drive seems to be working  an inordinate length of time on start up. It seems to rumble on and on for a few minutes when booting up. Will appreciate all the help I can get. Very frustrating issue.
 
Thanks.

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#2
123Runner

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Stupid question, but did you replace the batteries in the keyboard? If so, are they known good batteries. My logitech wireless doesn't give a warning on the screen but acts real funky when the batteries are going.

To determine keyboard or computer you could plug in a wired keyboard to check.


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#3
pedwardscpa

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There are no stupid questions but yes I did replace the batteries twice.


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#4
123Runner

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Can you try a wired keyboard please?


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#5
pedwardscpa

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no change


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#6
zep516

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Any ideas here at the link below,

 

https://www.dell.com...ng/td-p/4061790


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#7
pedwardscpa

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I will try the reboot in safe mode tonight. I have a logitech wireless keyboard instead of a dell.


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#8
pedwardscpa

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First I'd like to thank you for taking an interest in my problem.
 
I Read notes and comments from link.  Was going to restart in safe mode but instructions were not listed for Windows 10. As I'm not tech proficient I decided to wait for instructions from you on how to proceed.
 
Doing F8 and finding a menu that said:
 
 
 
Bootmode is set to LEGACY; Secure Boot: OFF
 
Legacy Boot
 
       Hitachi HUA72302ALA621
 
       USB Storage Device
 
       CD/DVD/CD-RW DRIVE
 
       Onboard NIC
 
Other Options:
 
        Bios Setup
 
        Diagnostics
 
        Intel ® Management Engine Bios Extension (MEBx)
 
        Change Boot Mode Settings
 
 
Then at the bottom
 
OptiPlex 7010 ................ Bios Revision A16...........................Dell Inc

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#9
pedwardscpa

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✓  Best Answer

found problem conflict with excel 2010 version no longer supported


Edited by pedwardscpa, 26 June 2021 - 10:49 PM.

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#10
zep516

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That's great news !


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