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Can't Connect To Internet Wireless


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#1
bug2

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I am not overly savvy on computers, but I have tried to look up every possibility. My computer has the router and modem in my room and connected to my computer. My sister had a HP tower that she had not used in years because the power supply died after a year. Her friend had it fixed and 3 yrs later she has decided to use it. It has Windows 7, Her computer is in her room. I tried to get her on the internet and added our network, but it has a red x on the bottom bar over the internet symbol and it doesn't find a network. I have tried everything I have read on the internet and cannot connect.

 

It says no network connection available. When I ope it up it has 3 areas:

 

Network connections

Local Area Connection Network cable unplugged

Realtek PCIe Family Controller

 

Wireless Network Connection

Not connected

802.11 Wireless LAN card

 

Wireless Network Connection 2

Not Connected

Microsoft Virtual WiFi miniport


Edited by bug2, 23 July 2021 - 07:12 AM.

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#2
zep516

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Hello Bug 2,

 

You would probably need to connect a cable (Ethernet) from the router to the back of the  desktop in the large phone jack looking thing.  Could be 2 of those connectors try each one if there are 2.

 

Realtek PCIe Family Controller ------> That's you network adapter located on the motherboard or possible stand alone network card...

 

 

The desktop will not connect wirelessly unless it has a wireless network card, that they usually don't come with.

 

What's the model number of the HP tower ?


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#3
bug2

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I can't connect it because the modem and router are connected to my computer in another room. Before it died out and was fixed, I believe she used it wirelessly in our other house. How do you know if there is a card in it? Can I buy one of those dongles to connect? It's an HP Pavilion Slimline Model # S5-1020


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#4
zep516

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Perhaps I was wrong. It looks like it comes with this card

 

802.11 Wireless b/g/n PCI-E Mini card

 

Enter device Manager, in device manager look for Network, click the plus sign to the left of network to expand the listing, Look for 

802.11 Wireless b/g/n PCI-E Mini card

Right click on it and choose uninstall. Now reboot the computer and try connecting again,

 

 

How to open Device Manager ? See below . Click link.

How to Open Device Manager (Windows 10, 8, 7, Vista, XP) (lifewire.com)


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#5
bug2

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I did that and it didn't help. It does not have b/g/n PCE mini card. It only says 802.11 LAN. Also when I click on my added network, it says adapter not connected. Where I put my network name and password, is it suppose to be AES or TKIP?


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#6
zep516

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AES is a more secure encryption protocol introduced with WPA2.
 

It does not have b/g/n PCE mini card.


How do you know that ?

Can you right click on the red X and choose trouble shoot ?

Were there any errors in device manager yellow triangles or anything ?
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#7
bug2

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It just has the 3 I mentioned above. When I troubleshoot it just says unplug router/ modem and restart. Doesn't work.
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#8
bug2

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It just has the 3 I mentioned above. When I troubleshoot it just says unplug router/ modem and restart. Doesn't work.
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#9
zep516

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Hello,

 

I going to work now running late, have you tried everything in the link below :

 

HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7) | HP® Customer Support


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#10
bug2

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I am at work will look it over when I get home. Thank you.
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#11
zep516

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How is going bug ?

 

How far is the computer from the router ?    For my desktop I bought a 50 foot Ethernet to connect it, because my router is in the living room. 


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#12
bug2

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Each end of the mobile home in bedrooms. Her laptop always connected fine as does a tablet. I haven't had a chance to do those steps yet, as I am not home right now.


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#13
zep516

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Okay,

 

I was just wondering how long of a Ethernet cable you might need. I don't like the USB  dongle but I suppose it might be an option if we can't get it to connect.


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#14
bug2

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I tried everything you outlined above and I still could not connect. I received the dongle from Amazon and the computer found my network and connected. It was a Techkey and they included a driver so I didn't need to be on the internet to download it. I also downloaded Windows 10 and it's all good now. Thank you for taking the time to help me.


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#15
zep516

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Excellent news!  and you're welcome too....


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