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Sound but black screen when playing Netflix or YouTube TV

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#1
scomar

scomar

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When I play videos through the websites (not the apps) Netflix and YouTube TV, I get sound and a black screen. The black screen last for approximately 20 seconds then the video is displayed. 

 

Any ideas what is causing this?

 

I am running a desktop with Windows 10 Pro, all software is up to date. This happens on Chrome or Edge browser. I have only seen this happen when playing videos from Netflix or YouTube TV.

 

Below are details of my graphics driver and card:

 

NVIDIA System Information report created on: 08/08/2021 08:13:17
System name: SKMARCOS-DESKTO
 
[Display]
Operating System: Windows 10 Pro, 64-bit
DirectX version: 12.0 
GPU processor: GeForce GTX 1660 Ti
Driver version: 462.30
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 1536 
Core clock: 1770 MHz 
Memory data rate: 12.00 Gbps
Memory interface: 192-bit 
Memory bandwidth: 288.05 GB/s
Total available graphics memory: 14281 MB
Dedicated video memory: 6144 MB GDDR6
System video memory: 0 MB
Shared system memory: 8137 MB
Video BIOS version: 90.16.29.00.F9
IRQ: Not used
Bus: PCI Express x8 Gen3
Device Id: 10DE 2182 8556103C
Part Number: G161 0021
 
[Components]
 
nvui.dll 8.17.14.6230 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.14.6230 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.14.6230 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.14.6230 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.14.6230 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvWSSR.dll 27.21.14.6230 NVIDIA Workstation Server
nvWSS.dll 27.21.14.6230 NVIDIA Workstation Server
nvViTvSR.dll 27.21.14.6230 NVIDIA Video Server
nvViTvS.dll 27.21.14.6230 NVIDIA Video Server
nvLicensingS.dll 6.14.14.6230 NVIDIA Licensing Server
nvDevToolSR.dll 27.21.14.6230 NVIDIA Licensing Server
nvDevToolS.dll 27.21.14.6230 NVIDIA 3D Settings Server
nvDispSR.dll 27.21.14.6230 NVIDIA Display Server
nvDispS.dll 27.21.14.6230 NVIDIA Display Server
NVCUDA64.DLL 27.21.14.6230 NVIDIA CUDA 11.2.162 driver
nvGameSR.dll 27.21.14.6230 NVIDIA 3D Settings Server
nvGameS.dll 27.21.14.6230 NVIDIA 3D Settings Server
 
Thanks for any assistance you can give on this.
 

 

 


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#2
zep516

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Hello scomar.

 

Any ideas here linked below 

 

Screen Goes Black Temporarily When w | NVIDIA GeForce Forums


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#3
scomar

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Hello scomar.

 

Any ideas here linked below 

 

Screen Goes Black Temporarily When w | NVIDIA GeForce Forums

 

Thanks Zep - I had already disabled the hardware accelerator in Chrome last week to no avail. I just updated to the newest drive for the GeForce GTX 1660 Ti, restarted my desktop and still have the same issue. The thread you sent me to ws about 9 years old, so it looks like this issue has been going on for sometime now,


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#4
zep516

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wow did not know that was 9 years old, holy cow!


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