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wifes laptop from Thailand is lagging and slow

Started by elkski , Aug 10 2021 08:20 AM

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#1
elkski

Posted 10 August 2021 - 08:20 AM

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193 posts

I bought My fiancé a laptop in Bangkok about 2 years ago. She has now moved to USA and is my wife. The main thing I see is the cursor gets stuck with blue swirly. I did just yank the Bosston bluetooth mouse and out on a Dell corded one but I still see this issue but the mouse action seems better.

Here are the FRST logs . This site has been so helpful in the past with my systems when they got clogged up.

Wife uses line and FB and IG quite a bit. not much else. I'm hopeful to get this system running fast enough we don't need a new laptop. Maybe we need more ram? this is a dual language keyboard.

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 08-08-2021

Ran by USER (09-08-2021 22:16:23)

Running from C:\Users\USER\Desktop

Windows 10 Home Single Language Version 20H2 19042.1110 (X64) (2021-08-06 14:16:35)

Boot Mode: Normal

==========================================================

==================== Accounts: =============================

(If an entry is included in the fixlist, it will be removed.)

Administrator (S-1-5-21-3318631204-1972825221-1620860807-500 - Administrator - Disabled)

DefaultAccount (S-1-5-21-3318631204-1972825221-1620860807-503 - Limited - Disabled)

elksk (S-1-5-21-3318631204-1972825221-1620860807-1002 - Administrator - Enabled) => C:\Users\elksk

Guest (S-1-5-21-3318631204-1972825221-1620860807-501 - Limited - Disabled)

USER (S-1-5-21-3318631204-1972825221-1620860807-1001 - Administrator - Enabled) => C:\Users\USER

WDAGUtilityAccount (S-1-5-21-3318631204-1972825221-1620860807-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

AS: McAfee VirusScan (Enabled - Up to date) {4DE344F8-6897-65B4-CED0-82B3AF2591B4}

AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Dell Digital Delivery Services (HKLM-x32\...\{3722784A-D530-4C82-BB78-4DF3E1A4CAD9}) (Version: 4.0.90.0 - Dell Inc.)

Dell Mobile Connect Drivers (HKLM\...\{04DF02C6-E3D7-4D26-A44C-6F8A2E218D2C}) (Version: 1.3.6844 - Screenovate Technologies Ltd.)

Dell Power Manager Service (HKLM\...\{18469ED8-8C36-4CF7-BD43-0FC9B1931AF8}) (Version: 3.1.0 - Dell Inc.)

Dell SupportAssist (HKLM\...\{AEFE431B-C6FB-449E-B2DB-93E67B8B1DAF}) (Version: 3.4.0.200 - Dell Inc.)

Dell SupportAssist Remediation (HKLM\...\{03C35F56-A9AD-4B59-B061-B8CE41C4C22B}) (Version: 4.1.0.6830 - Dell Inc.) Hidden

Dell SupportAssist Remediation (HKLM-x32\...\{f4ee83d8-d901-4c1a-b5a2-288427598fe2}) (Version: 4.1.0.6830 - Dell Inc.)

Dell Update - SupportAssist Update Plugin (HKLM\...\{9BEF4D9A-592C-4073-B202-30234347B3DA}) (Version: 4.1.0.6830 - Dell Inc.) Hidden

Dell Update - SupportAssist Update Plugin (HKLM-x32\...\{286db51f-336c-4d5e-b1e2-3fbc3becd693}) (Version: 4.1.0.6830 - Dell Inc.)

Dell Update for Windows 10 (HKLM\...\{41D2D254-D869-4CD8-B440-5DF49083C4BA}) (Version: 4.1.0 - Dell Inc.)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 92.0.4515.131 - Google LLC)

Intel® Chipset Device Software (HKLM-x32\...\{eb0d4a41-3065-42b0-a868-c60d42d3ea98}) (Version: 10.1.17695.8086 - Intel® Corporation) Hidden

Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.4.11000.6436 - Intel Corporation)

Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1824.12.0.1140 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 24.20.100.6292 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 16.7.1.1012 - Intel Corporation)

Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.49.213.1 - Intel Corporation) Hidden

Intel® Trusted Connect Services Client (HKLM-x32\...\{3b132227-4567-48a1-9f85-0d0dad4346ee}) (Version: 1.49.213.1 - Intel Corporation) Hidden

Logitech Camera Settings (HKLM-x32\...\LogiUCDPP) (Version: 2.10.4.0 - Logitech Europe S.A.)

Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 92.0.902.67 - Microsoft Corporation)

Microsoft OneDrive (HKU\S-1-5-21-3318631204-1972825221-1620860807-1001\...\OneDriveSetup.exe) (Version: 21.139.0711.0001 - Microsoft Corporation)

Microsoft OneDrive (HKU\S-1-5-21-3318631204-1972825221-1620860807-1002\...\OneDriveSetup.exe) (Version: 19.192.0926.0012 - Microsoft Corporation)

Microsoft Update Health Tools (HKLM\...\{852D8FE5-BC66-4061-B1C4-CADF51E5B27D}) (Version: 2.82.0.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)

Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)

Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012 (HKLM-x32\...\{67f67547-9693-4937-aa13-56e296bd40f6}) (Version: 14.16.27012.6 - Microsoft Corporation)

Qualcomm 11ac Wireless LAN&Bluetooth Installer (HKLM-x32\...\{E7086B15-806E-4519-A876-DBA9FDDE9A13}) (Version: 11.0.0.10487 - Qualcomm)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8560 - Realtek Semiconductor Corp.)

SmartByte Drivers and Services (HKLM\...\{9668B1BB-D0FE-4C0C-800C-B1555E069A62}) (Version: 3.1.940 - Rivet Networks)

Packages:

=========

Dell CinemaColor -> C:\Program Files\WindowsApps\PortraitDisplays.DellCinemaColor_2.3.57.0_x64__2dgmkzkw4h30c [2021-08-05] (Portrait Displays)

Dell Customer Connect -> C:\Program Files\WindowsApps\DellInc.DellCustomerConnect_5.3.0.0_x64__htrsf667h5kn2 [2021-08-05] (Dell Inc)

Dell Digital Delivery -> C:\Program Files\WindowsApps\DellInc.DellDigitalDelivery_4.0.90.0_x64__htrsf667h5kn2 [2021-08-05] (Dell Inc)

Dell Mobile Connect 3.3 -> C:\Program Files\WindowsApps\ScreenovateTechnologies.DellMobileConnect_3.3.9803.0_x64__0vhbc3ng4wbp0 [2021-08-05] (Screenovate Technologies) [Startup Task]

Dell Power Manager -> C:\Program Files\WindowsApps\DellInc.DellPowerManager_3.9.11.0_x64__htrsf667h5kn2 [2021-08-05] (Dell Inc)

Dell SupportAssist for Home PCs -> C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.4.7.0_x64__htrsf667h5kn2 [2021-08-05] (Dell Inc)

Dell Update -> C:\Program Files\WindowsApps\DellInc.DellUpdate_4.1.15.0_x86__htrsf667h5kn2 [2021-03-27] (Dell Inc)

Dropbox promotion -> C:\Program Files\WindowsApps\C27EB4BA.DropboxOEM_20.4.3.0_x64__xbfy0k16fey96 [2020-01-16] (Dropbox Inc.)

Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3370.0_x64__8j3eq9eme6ctt [2021-08-05] (INTEL CORP) [Startup Task]

Intel® Graphics Control Panel -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsControlPanel_3.3.0.0_x64__8j3eq9eme6ctt [2020-02-19] (INTEL CORP)

Intel® Optane™ Memory and Storage Management -> C:\Program Files\WindowsApps\AppUp.IntelOptaneMemoryandStorageManagement_18.1.1015.0_x64__8j3eq9eme6ctt [2021-08-05] (INTEL CORP)

LINE -> C:\Program Files\WindowsApps\NAVER.LINEwin8_7.0.3.0_x86__8ptj331gd3tyt [2021-08-03] (LINE Corporation)

LinkedIn -> C:\Program Files\WindowsApps\7EE7776C.LinkedInforWindows_2.1.7098.0_neutral__w1wdnht996qgy [2020-01-02] (LinkedIn)

Microsoft Access -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Access_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation) [MS Ad]

Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation) [MS Ad]

Microsoft Excel -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Excel_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

Microsoft Office Desktop Apps -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

Microsoft Outlook -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Outlook_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

Microsoft PowerPoint -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop.PowerPoint_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

Microsoft Publisher -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Publisher_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.10.7290.0_x64__8wekyb3d8bbwe [2021-08-05] (Microsoft Studios) [MS Ad]

Microsoft Word -> C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Word_16051.14228.20204.0_x86__8wekyb3d8bbwe [2021-08-05] (Microsoft Corporation)

MPEG-2 Video Extension -> C:\Program Files\WindowsApps\Microsoft.MPEG2VideoExtension_1.0.22661.0_x64__8wekyb3d8bbwe [2020-01-02] (Microsoft Corporation)

My Dell -> C:\Program Files\WindowsApps\DellInc.MyDell_1.91.7.0_x64__htrsf667h5kn2 [2021-08-06] (Dell Inc)

Netflix -> C:\Program Files\WindowsApps\4DF9E0F8.Netflix_6.97.752.0_x64__mcm4njqhnhss8 [2021-08-05] (Netflix, Inc.)

Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2020-01-24] (Microsoft Corporation)

SmartByte -> C:\Program Files\WindowsApps\RivetNetworks.SmartByte_3.1.971.0_x64__rh07ty8m5nkag [2021-08-05] (Rivet Networks LLC)

Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0 [2021-08-05] (Spotify AB) [Startup Task]

Translator -> C:\Program Files\WindowsApps\Microsoft.BingTranslator_5.6.0.0_x64__8wekyb3d8bbwe [2021-08-09] (Microsoft Corporation)

Waves MaxxAudio Pro for Dell 2019 -> C:\Program Files\WindowsApps\WavesAudio.MaxxAudioProforDell2019_2.0.54.0_x64__fh4rh281wavaa [2020-01-02] (Waves Audio)

==================== Custom CLSID (Whitelisted): ==============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

==================== Codecs (Whitelisted) ====================

==================== Shortcuts & WMI ========================

==================== Loaded Modules (Whitelisted) =============

2020-08-14 08:59 - 2020-08-14 08:59 - 000122880 _____ (Rivet Networks) [File not signed] C:\Program Files\Rivet Networks\SmartByte\KillerNetworkServicePS.dll

2019-11-21 20:02 - 2019-11-21 20:02 - 001899008 _____ (SQLite Development Team) [File not signed] C:\Program Files\Dell\SupportAssistAgent\bin\x64\sqlite3.dll

==================== Alternate Data Streams (Whitelisted) ========

==================== Safe Mode (Whitelisted) ==================

==================== Association (Whitelisted) =================

==================== Internet Explorer (Whitelisted) ==========

HKU\S-1-5-21-3318631204-1972825221-1620860807-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://dell17win10.msn.com/?pc=DCTE

HKU\S-1-5-21-3318631204-1972825221-1620860807-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://dell17win10.msn.com/?pc=DCTE

HKU\S-1-5-21-3318631204-1972825221-1620860807-1002\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://dell17win10.msn.com/?pc=DCTE

HKU\S-1-5-21-3318631204-1972825221-1620860807-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://dell17win10.msn.com/?pc=DCTE

==================== Hosts content: =========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2018-09-15 00:31 - 2018-09-15 00:31 - 000000824 _____ C:\WINDOWS\system32\drivers\etc\hosts

==================== Other Areas ===========================

(Currently there is no automatic fix for this section.)

HKLM\System\CurrentControlSet\Control\Session Manager\Environment\\Path -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\iCLS\;C:\Program Files\Intel\Intel® Management Engine Components\iCLS\;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;%SYSTEMROOT%\System32\OpenSSH\;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\DAL

HKU\S-1-5-21-3318631204-1972825221-1620860807-1001\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\dell\BlueLava_1112000xx_inspiron_wallpaper58095_16x9_72dpi_RGB.jpg

HKU\S-1-5-21-3318631204-1972825221-1620860807-1002\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\dell\BlueLava_1112000xx_inspiron_wallpaper58095_16x9_72dpi_RGB.jpg

DNS Servers: 75.75.75.75 - 75.75.76.76

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: Warn)

Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

(If an entry is included in the fixlist, it will be removed.)

HKU\S-1-5-21-3318631204-1972825221-1620860807-1001\...\StartupApproved\Run: => "OneDrive"

==================== FirewallRules (Whitelisted) ================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [{54794CE1-5F6E-4C06-9A15-8D0289FD02FB}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{200CF588-37CA-4330-ACCD-3029EEE1FA7A}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{9169FDB9-DC12-4B87-8867-1E60A3DFD2C4}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{084A7794-09DC-4CCB-ADF8-A3F0D094254F}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{88D47F9E-39DF-4C5C-82A1-F34AE62FB9FC}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{6145E633-835C-4B98-B2CC-6EAC5C2D3E38}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{07BD91C7-19D1-4694-8E8C-0449DF608C41}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{80CEAAB8-59F8-4679-B619-F0ED06B2162B}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.165.643.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)

FirewallRules: [{26060D02-36B1-4272-88E4-5F85CCDBA2F7}] => (Allow) C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Outlook_16051.14228.20204.0_x86__8wekyb3d8bbwe\Office16\OUTLOOK.exe (Microsoft Corporation -> Microsoft Corporation)

FirewallRules: [{5B819342-255F-47AD-84CE-F3A36E45564D}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.73.124.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)

FirewallRules: [{DC8D0D1D-CB81-4B43-A9E7-D5A57912DB54}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.73.124.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)

FirewallRules: [{441789B5-A558-4BC8-81F1-FC5F24675BB2}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.73.124.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)

FirewallRules: [{4526D03D-BCFE-4BF0-B3FB-77A68106D696}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.73.124.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)

FirewallRules: [{42BD0292-6702-4861-B3AF-23F173EEA28B}] => (Allow) C:\Program Files\WindowsApps\ScreenovateTechnologies.DellMobileConnect_3.3.9803.0_x64__0vhbc3ng4wbp0\app\DellMobileConnectClient.exe (SCREENOVATE TECHNOLOGIES LTD. -> Screenovate Technologies Ltd.)

FirewallRules: [{D6B2A81F-873D-4B52-8A3A-3EAB81A3AD9F}] => (Allow) C:\Program Files\WindowsApps\ScreenovateTechnologies.DellMobileConnect_3.3.9803.0_x64__0vhbc3ng4wbp0\app\DellMobileConnectClient.exe (SCREENOVATE TECHNOLOGIES LTD. -> Screenovate Technologies Ltd.)

FirewallRules: [{4DA3DEFF-FC9C-4B4A-B123-499B80399E7F}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC -> Google LLC)

FirewallRules: [{D92CE210-7187-47CC-A40F-D6B31A89032C}] => (Allow) C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Outlook_16051.14228.20226.0_x86__8wekyb3d8bbwe\Office16\OUTLOOK.exe (Microsoft Corporation -> Microsoft Corporation)

==================== Restore Points =========================

08-08-2021 19:15:16 Windows Modules Installer

==================== Faulty Device Manager Devices ============

==================== Event log errors: ========================

Application errors:

==================

Error: (08/09/2021 10:20:05 PM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: ServiceLayer.exe, version: 1.15.3.0, time stamp: 0x5d014774

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000fa0

Faulting process id: 0x2458

Faulting application start time: 0x01d78da682c622bf

Faulting application path: C:\Program Files\Logitech\Collaboration\Services\Video\ServiceLayer.exe

Faulting module path: unknown

Report Id: dafe47f9-e59d-40bf-a031-21a10b0c58ce

Faulting package full name:

Faulting package-relative application ID:

Error: (08/09/2021 10:20:03 PM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: ServiceLayer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

at CropAssist.UnsafeNativeMethods.crop_assist_exit()

at ServiceLayer.CropAssistAPI.CropAssistHelper.Deinitialize()

at ServiceLayer.CropAssistAPI.CropAssistHelper.HandleWatchdogFailure()

at ServiceLayer.CoreService.OnCustomCommand(Int32)

at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32)

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)

at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)

at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.DoAsyncCall()

at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.ThreadPoolCallBack(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/09/2021 10:13:43 PM) (Source: Application Error) (EventID: 1005) (User: )

Description: Windows cannot access the file for one of the following reasons:

there is a problem with the network connection, the disk that the file is stored on, or the storage

drivers installed on this computer; or the disk is missing.

Windows closed the program Logitech VC ServiceLayer because of this error.

Program: Logitech VC ServiceLayer

File:

The error value is listed in the Additional Data section.

User Action

1. Open the file again.

This situation might be a temporary problem that corrects itself when the program runs again.

If the file still cannot be accessed and

- It is on the network,

your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for

further assistance.

Additional Data

Error value: 00000000

Disk type: 0

Error: (08/09/2021 10:13:43 PM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: ServiceLayer.exe, version: 1.15.3.0, time stamp: 0x5d014774

Faulting module name: mscorlib.ni.dll, version: 4.8.4390.0, time stamp: 0x609c41da

Exception code: 0xc0000096

Fault offset: 0x005c2729

Faulting process id: 0x20

Faulting application start time: 0x01d78da598924deb

Faulting application path: C:\Program Files\Logitech\Collaboration\Services\Video\ServiceLayer.exe

Faulting module path: C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\c74164a61bdb8a6e084e3913485dcb67\mscorlib.ni.dll

Report Id: 5b4b7dc9-8893-4511-b392-c8c275763301

Faulting package full name:

Faulting package-relative application ID:

Error: (08/09/2021 10:13:41 PM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: ServiceLayer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.SEHException