[Rodger899]

Here is the additions

Attached Files

•  Addition.txt   46.22KB   165 downloads

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I think we got it.  The last SRU error was at 6:43 and we have an unrelated newer error at 7:23 which is usually associated with a reboot so no new SRU error.

 

It is complaining about a bad driver.  Search for

device manager

hit Enter

Click on View, Show Hidden Devices

Then look down the list of devices for one marked with a yellow or red flag.  If you find it, right click on it and select Properties then Details.

Change the value in Property from Device Description

to Hardware IDs

Select the first value and right click and Copy then cancel.

Move to a reply and Ctrl +v and the copied value will appear.

 

If there is more than one flagged device then repeat for each.

 

While in Device Manager, open Network Adapters and look for any that mention Bluetooth.  If you see one then go in to its details and copy its Hardware ID.  Also look under Driver and give me the date and version.

 

Let's run dxdiag:

In the Search box type:  dxdiag 

 

wait for it to find it.  Right click on dxdiag.exe and Run As Admin.

Yes

Once it finishes (green line in bottom left goes away)

 

Save All Information.  Point it at your desktop and it should save it as dxdiag.txt.

 

Exit

 

Attach dxdiag.txt to a Reply.

 

 

There is an LSA error:

 

Error: (09/25/2021 09:35:39 AM) (Source: Microsoft-Windows-Directory-Services-SAM) (EventID: 16953) (User: NT AUTHORITY)

Description: The password notification DLL C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:\<path>\<filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files.  Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft..../?LinkId=245898.

 

 

As you no longer have TrueKey installed (this is a password manager that you get sometimes foisted on you.  First x passwords it saves are free then you have to pay for more. ) it is just a remnant from a poorly written uninstaller.  We can remove the entry with a fixlist.  

 

 

 fixlist.txt   354bytes   161 downloads

 

This will need to reboot but should be very quick otherwise.

 

Rescan with FRST and attach the logs.

 

 

[RKinner]

I think we got it.  The last SRU error was at 6:43 and we have an unrelated newer error at 7:23 which is usually associated with a reboot so no new SRU error.

 

It is complaining about a bad driver.  Search for

device manager

hit Enter

Click on View, Show Hidden Devices

Then look down the list of devices for one marked with a yellow or red flag.  If you find it, right click on it and select Properties then Details.

Change the value in Property from Device Description

to Hardware IDs

Select the first value and right click and Copy then cancel.

Move to a reply and Ctrl +v and the copied value will appear.

 

If there is more than one flagged device then repeat for each.

 

While in Device Manager, open Network Adapters and look for any that mention Bluetooth.  If you see one then go in to its details and copy its Hardware ID.  Also look under Driver and give me the date and version.

 

Let's run dxdiag:

In the Search box type:  dxdiag 

 

wait for it to find it.  Right click on dxdiag.exe and Run As Admin.

Yes

Once it finishes (green line in bottom left goes away)

 

Save All Information.  Point it at your desktop and it should save it as dxdiag.txt.

 

Exit

 

Attach dxdiag.txt to a Reply.

 

 

There is an LSA error:

 

Error: (09/25/2021 09:35:39 AM) (Source: Microsoft-Windows-Directory-Services-SAM) (EventID: 16953) (User: NT AUTHORITY)

Description: The password notification DLL C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:\<path>\<filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files.  Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft..../?LinkId=245898.

 

 

As you no longer have TrueKey installed (this is a password manager that you get sometimes foisted on you.  First x passwords it saves are free then you have to pay for more. ) it is just a remnant from a poorly written uninstaller.  We can remove the entry with a fixlist.  

 

 

 fixlist.txt   354bytes   161 downloads

 

This will need to reboot but should be very quick otherwise.

 

Rescan with FRST and attach the logs.

 

 

[Rodger899]

USB\DEVICE_DESCRIPTOR_FAILURE

 

Bluetooth Device:

BTH\MS_BTHPAN

 

[Rodger899]

Additions.txt

Attached Files

•  Addition.txt   46.22KB   160 downloads

[Rodger899]

FRST

Attached Files

•  FRST.txt   45.33KB   160 downloads

[Rodger899]

Fix result of Farbar Recovery Scan Tool (x64) Version: 22-09-2021 02

Ran by User (26-09-2021 22:46:08) Run:4

Running from C:\Users\User\Downloads

Loaded Profiles: User

Boot Mode: Normal

==============================================

 

fixlist content:

*****************

Lsa: [Notification Packages] scecli C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter

CMD: FOR /F "usebackq delims==" %i IN (`wevtutil el`) DO wevtutil cl "%i"

Reboot:

 

 

*****************

 

HKLM\System\CurrentControlSet\Control\Lsa\\"Notification Packages"="scecli" => value restored successfully

 

========= FOR /F "usebackq delims==" %i IN (`wevtutil el`) DO wevtutil cl "%i" =========

 

 

========= End of CMD: =========

 

 

 

The system needed a reboot.

 

==== End of Fixlog 22:46:42 ====

[Rodger899]

DxDiag

Attached Files

•  DxDiag.txt   101.04KB   162 downloads

[Rodger899]

Additions.txt

Attached Files

•  Addition.txt   40.58KB   162 downloads

[Rodger899]

FRST

Attached Files

•  FRST.txt   45.99KB   163 downloads

[RKinner]

I think we need to see if you can get a newer version of your AMD software:

 

Go to

https://www.amd.com/en/support

and download their detection program and see if they offer you a newer version.

 

I'm also not really very happy with:

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.0.1098 - Intel Corporation)

 

This is the software that interfaces the motherboard with the hard drive.  Early versions of this program are prone to problems.  Used to be Intel had a whole series of downloads but they don't seem to offer them any more.

 

See if one of these will install:

https://www.dell.com...?driverid=66mg5

https://www.dell.com...?driverid=hhn7t

[Rodger899]

It didn't like either of those files unfortunately. I have checked using the dell self check software too and it didn't pick anything up.

 

I see the problematic USB is still there:

USB\DEVICE_DESCRIPTOR_FAILURE

 

Additionally, my touch screen worked for a while, stopped, worked again last week and I see it not working again. I'm not sure if this is picked up in the diagnosis either?

[Rodger899]

I am trying to find the latest driver for the Intel Rapid Storage Technology. 

 

If I go on the Dell support site for this PC, they say this is the latest driver based on my support code:

https://www.dell.com...-15-5547-laptop

 

I'm not sure where to see what driver I currently have. I don't find anything under device manager. 

[Rodger899]

Hi Ron,

 

I am presuming we have gone as far as we can. Once again, thank you for your patience and assistance. I did make a small donation to Kwiat. Unfortunately our exchange rate to the US$ is not great, so it is not a huge dontation, but I'm sure every bit helps for them. 

 

I'll uninstall all the programs we have installed. If I get stuck on any, I'll give you a shout. 

 

All the best

 

Rodger

[RKinner]

Sorry not done just had unexpected company for the last few days.

 

I think Dell offers the same

Intel® Rapid Storage Technology  (Version: 13.0.0.1098 - Intel Corporation)

on the support site for your PC.  Download it and note where you save it.

 

Now follow the instructions here:

https://answers.micr...50-89843c9d9b22

to remove Intel® Rapid Storage Technology.

 

It's doubtful that you will notice any difference in performance (you can run userbenchmark again and see if it sees anything) but if it seems to be slower you can then reinstall it from the downloaded copy.