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New "Computer has been infected" pop-ups [Solved]


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#16
DR M

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Hello.

 

Are you still with me? 


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#17
Krueg9651

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The computer is running GREAT!!!!  Thank you thank you THANK YOU! You guys are truly amazing!


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#18
Krueg9651

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and also REALLY sorry for the delay.  I try to respond within 24-48 hours.  Work is killing me at the moment.  Thank you again!  My home computer works great now!!


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#19
DR M

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Hi, Krueg9651.

 

Glad to hear that the computer is running good!  :thumbsup: 
 
The only remaining thing about your computer is its upgrade. You are running in version 20H2, while the latest version is 21H1.
 
If you want to upgrade now:

  • Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Upgrade this PC now, and then select Next.
  • Follow the instructions and select Keep personal files and apps, when you are asked to.
  • It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
  • After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

 

If you don't want to upgrade now, let me know to give you the final instructions for removing the tools we used and setting a new restore point.


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#20
Krueg9651

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Just letting you know I am updating it right now and going to bed due to it taking a while, will post response soon
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#21
Krueg9651

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Done!
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#22
DR M

DR M

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Well done, Krueg9651!  :thumbsup:
 
Something you would like to consider now or in the future:
 
You have only 4GB RAM installed and around 87% is in use. This doesn't help a lot in regards of your computer functionality. Here you can run a free RAM wizard to determine which RAM is compatible with your motherboard. You download and run a small program, which will scan your computer and then recommend compatible RAM. You don't have to buy from them, but you can find out how much RAM the computer can accept. You can add RAM at any time you want/decide.
 
 
And now, let's finish it!

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.

 

=================================================

Now your computer is clean, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

  • Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
  • Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
  • Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
  • Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. You have now the built-in Windows 10 antivirus, Windows Defender. Together with Malwarebytes, if you run it occasionally as an on-demand scanner, depending on how often you use your computer, can keep you safe.

Happy safe computing. ZZZQehw.gif



I'm glad I was able to help you.


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#23
Krueg9651

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you have been incredible!!! Thank you so much!!! 


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#24
Krueg9651

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# Run at 10/4/2021 12:16:45 AM
# KpRm (Kernel-panik) version 2.9.2
# Run by krueg_000 from C:\Users\krueg_000\OneDrive\Desktop
# Computer Name: KRUEGER
# OS: Windows 10 X64 (19043) 
# Number of passes: 2
 
- Checked options -
 
    ~ Registry Backup
    ~ Delete Tools
    ~ Restore System Settings
    ~ UAC Restore
    ~ Delete Restore Points
    ~ Create Restore Point
    ~ Delete Quarantines
 
- Create Registry Backup -
 
   ~ [OK] Hive C:\WINDOWS\System32\config\SOFTWARE backed up
   ~ [OK] Hive C:\Users\krueg_000\NTUSER.dat backed up
 
     [OK] Registry Backup: C:\KPRM\backup\2021-10-04-00-16-45
 
- Delete Tools -
 
 
  ## ESET Online Scanner
     [OK] C:\Users\krueg_000\AppData\Local\ESET\ESETOnlineScanner deleted
 
  ## Malwarebytes Anti-Rootkit
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\0088641059.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\0088641059.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\0102948385.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\0102948385.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\0764358871.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\0764358871.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1420912234.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1420912234.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1448555665.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1448555665.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1524785039.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1524785039.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1611184236.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\1611184236.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\2161911692.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\2161911692.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\2181960433.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\2181960433.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\2458975517.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\2458975517.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3068234422.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3068234422.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3500399476.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3500399476.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3672936474.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3810247151.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3810247151.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3820944072.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\3820944072.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4006150318.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4006150318.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4178247294.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4178247294.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4215175475.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4215175475.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4343015367.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4343015367.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4547525107.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4547525107.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4703342981.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4703342981.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4855585374.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\4855585374.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5178135381.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5178135381.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5301554961.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5301554961.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5604901619.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5604901619.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5629505124.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5629505124.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5653514309.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5945388865.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5945388865.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\5950295222.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6402393320.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6402393320.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6450947231.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6450947231.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6487802334.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6487802334.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6522524423.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6522524423.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6586970788.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6586970788.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6735112833.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6735112833.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6746028758.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\6746028758.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7269298049.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7269298049.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7420316384.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7420316384.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7483018287.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7483018287.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7901861709.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7901861709.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7937796295.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7937796295.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7974217297.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\7974217297.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8184676480.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8184676480.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8225513051.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8225513051.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8485276766.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8485276766.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8490120937.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8490120937.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8649793843.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8649793843.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8706785179.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8706785179.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8953975911.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\8953975911.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\9205084325.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\9205084325.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\9240804692.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\9240804692.quar deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\9340152571.data deleted
     [OK] C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine\9340152571.quar deleted
 
- Restore System Settings -
 
     [OK] Reset WinSock
     [OK] FLUSHDNS
     [OK] Hide Hidden file.
     [OK] Show Extensions for known file types
     [OK] Hide protected operating system files
 
- Restore UAC -
 
     [OK] Set EnableLUA with default (1) value
     [OK] Set ConsentPromptBehaviorAdmin with default (5) value
     [OK] Set ConsentPromptBehaviorUser with default (3) value
     [OK] Set EnableInstallerDetection with default (0) value
     [OK] Set EnableSecureUIAPaths with default (1) value
     [OK] Set EnableUIADesktopToggle with default (0) value
     [OK] Set EnableVirtualization with default (1) value
     [OK] Set FilterAdministratorToken with default (0) value
     [OK] Set PromptOnSecureDesktop with default (1) value
     [OK] Set ValidateAdminCodeSignatures with default (0) value
 
- Clear Restore Points -
 
     [I] No system recovery points were found
 
- Create Restore Point -
 
     [OK] System Restore Point created
 
- Display System Restore Point -
 
   ~ [I] RP named KpRm created at 10/04/2021 05:16:58
 
-- KPRM finished in 33.98s --
 
 
is there anything particular on my computer you would recommend me delete considering 87% in use? 

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#25
DR M

DR M

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is there anything particular on my computer you would recommend me delete considering 87% in use?

 
This has nothing to do with the storage capacity. It has to do with RAM. You have to check how much RAM can get the computer (from the link I provided to you), buy (from where do you want) and insert it in the computer. If you don't feel comfortable to open the computer, you can take it to a technician to insert it in.
 

you have been incredible!!! Thank you so much!!!

 

You are very welcome. :)


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#26
DR M

DR M

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As this issue appears to be resolved, I'm closing this topic.
 
Krueg9651, if you need it reopened, please send me a personal message (Hoover with the mouse on my profile name and choose Send message).

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