Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Dell Inspiron bogged down with I don't know what


  • Please log in to reply

#16
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 3,059 posts

Hi, Mark.

 

For your computer

 

Please take a screenshot when you get the BitLocker message.

 

For the other computer

 

Please go on for the steps in my previous message and post the screenshots.


  • 0

Advertisements


#17
moondog830

moondog830

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 753 posts

here's 2 screenshots. the first one shows the ESET Security pop-up and the second show what happens when I get to step 6 on the instructions for starting in safe mode.

 

Attached Thumbnails

  • screenshot1.png
  • screenshot 2.jpg

  • 0

#18
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 3,059 posts

Mark,
 
Start in normal mode.

 

While in normal mode:

  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command line and press Enter.
manage-bde -status

Please take a screenshot about what you get.


  • 0

#19
moondog830

moondog830

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 753 posts

cmd prompt screen of bitlocker

 

Attached Thumbnails

  • screenshot bitlocker.png

  • 0

#20
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 3,059 posts

Hi, Mark.

  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command line and press Enter.
manage-bde -off C:

  • 0

#21
moondog830

moondog830

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 753 posts

everything is still the same ... wants the bitlocker info for the recovery key etc...


  • 0

#22
DR M

DR M

    The Grecian Geek

  • Malware Removal
  • 3,059 posts

Mark, have you tried the above in safe or normal mode? Make sure to do it in safe mode. What happens then? Can I see a screenshot after executing the command? 


  • 0






Similar Topics

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP