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Dell Inspiron bogged down with I don't know what


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#16
DR M

DR M

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Hi, Mark.

 

For your computer

 

Please take a screenshot when you get the BitLocker message.

 

For the other computer

 

Please go on for the steps in my previous message and post the screenshots.


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#17
moondog830

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here's 2 screenshots. the first one shows the ESET Security pop-up and the second show what happens when I get to step 6 on the instructions for starting in safe mode.

 

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  • screenshot1.png
  • screenshot 2.jpg

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#18
DR M

DR M

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Mark,
 
Start in normal mode.

 

While in normal mode:

  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command line and press Enter.
manage-bde -status

Please take a screenshot about what you get.


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#19
moondog830

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cmd prompt screen of bitlocker

 

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  • screenshot bitlocker.png

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#20
DR M

DR M

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Hi, Mark.

  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command line and press Enter.
manage-bde -off C:

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#21
moondog830

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everything is still the same ... wants the bitlocker info for the recovery key etc...


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#22
DR M

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Mark, have you tried the above in safe or normal mode? Make sure to do it in safe mode. What happens then? Can I see a screenshot after executing the command? 


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#23
moondog830

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Ok,

    when you wanted me to run the cmd prompt to get the STATUS ... you told me to run it in normal mode. I did. When you told me to run the -OFF prompt, I ran it in normal mode, because you didn't specify. However, I am still not able to get to safe mode because of bitlocker ... the screens would be the same as the one in #19 above ... nothing is different. 


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#24
DR M

DR M

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I see. You can't get into safe mode at all, because of the Bit Locker. Let me then see a screenshot of what you get when you run the command manage-bde -off C:


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