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Computer acting weird

Started by Jade227 , Oct 11 2021 04:20 AM

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#16
RKinner
Posted 14 October 2021 - 11:42 AM

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That will probably work.  Don't know if that's your problem.  Let's see if you have any dump files:

 

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


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#17
Jade227
Posted 15 October 2021 - 11:42 AM

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==================================================
Dump File         : 081721-32859-01.dmp
Crash Time        : 8/17/2021 3:17:25 PM
Bug Check String  : 
Bug Check Code    : 0x00000133
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000501
Parameter 3       : 00000000`00000500
Parameter 4       : fffff802`5e2fa320
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3f6cf0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.19041.1237 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+3f6cf0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\081721-32859-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 2,517,980
Dump File Time    : 8/17/2021 3:25:27 PM
==================================================
 
==================================================
Dump File         : 060921-36734-01.dmp
Crash Time        : 6/9/2021 4:04:01 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : ffff938c`3f5a4460
Parameter 2       : fffff803`5f46e590
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`0000000d
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+262cce
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.19041.1202 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+3f6cf0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\060921-36734-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1,306,900
Dump File Time    : 6/9/2021 4:06:56 PM
==================================================

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#18
RKinner
Posted 15 October 2021 - 02:33 PM

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Nothing new here.  Is it still crashing?


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#19
Jade227
Posted 17 October 2021 - 09:54 AM

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Hi

 

It doesn't really crash, it just shuts down for no reason or reboots while I'm in the middle of something. I can't figure out why?

 

Sorry for being a pain, I can't figure it out. But if you can't see anything, then maybe I'm being silly.

 

Regards

Jade


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#20
RKinner
Posted 17 October 2021 - 09:17 PM

RKinner

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That's usually a sign of a bad driver if it isn't overheating.  Wouldn't hurt to run speedfan continually to monitor the temps:

 


http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).

It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray.  
Win 10 hides icons by default so: Settings, Personalization,  Taskbar, Select which Icons appear on Taskbar,  then turn Speedfan ON.
With no other programs running what is the highest temp you see?  Run an anti-virus scan, play one of your games or watch a video for at least 5 minutes.  What is the highest temp now?
 

We don't really want it to go over about 65 under load.

 

Let's run dxdiag and see if it sees anything:

In the Search box type:  dxdiag

wait for it to find it.  Right click on dxdiag.exe and Run As Admin.
Yes
Once it finishes (green line in bottom left goes away)

Save All Information.  Point it at your desktop and it should save it as dxdiag.txt.

Exit

Double click on dxdiag.txt and copy and paste the text into a reply.

 

 

 


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