Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Laptop Sluggish and Mouse is Erratic


  • Please log in to reply

#16
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 433 posts

The driver installed.  I had to reboot.  Here is the LatencyMon Summary.

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for  0:00:31  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        SHADOWFAX
OS version:                                           Windows 8.1, 6.3, build: 9600 (x64)
Hardware:                                             HP Pavilion 17 Notebook PC, Hewlett-Packard
CPU:                                                  AuthenticAMD AMD A6-5200 APU with Radeon™ HD Graphics
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  7643 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   1996 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   470.385223
Average measured interrupt to process latency (µs):   8.320009

Highest measured interrupt to DPC latency (µs):       466.281536
Average measured interrupt to DPC latency (µs):       3.051833


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              96.512525
Driver with highest ISR routine execution time:       rtbth.sys - Ralink Bluetooth Adapter, Ralink Technology, Corp.

Highest reported total ISR routine time (%):          0.008503
Driver with highest ISR total time:                   storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Total time spent in ISRs (%)                          0.008858

ISR count (execution time <250 µs):                   1240
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              560.089679
Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Highest reported total DPC routine time (%):          0.015826
Driver with highest DPC total execution time:         storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Total time spent in DPCs (%)                          0.077442

DPC count (execution time <250 µs):                   14288
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              38
DPC count (execution time 1000-2000 µs):              0
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 firefox.exe

Total number of hard pagefaults                       2184
Hard pagefault count of hardest hit process:          1091
Number of processes hit:                              6


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.191117
CPU 0 ISR highest execution time (µs):                96.512525
CPU 0 ISR total execution time (s):                   0.002639
CPU 0 ISR count:                                      325
CPU 0 DPC highest execution time (µs):                406.231463
CPU 0 DPC total execution time (s):                   0.050483
CPU 0 DPC count:                                      10417
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.111658
CPU 1 ISR highest execution time (µs):                16.800601
CPU 1 ISR total execution time (s):                   0.002283
CPU 1 ISR count:                                      269
CPU 1 DPC highest execution time (µs):                560.089679
CPU 1 DPC total execution time (s):                   0.018239
CPU 1 DPC count:                                      1547
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.125228
CPU 2 ISR highest execution time (µs):                81.630261
CPU 2 ISR total execution time (s):                   0.002746
CPU 2 ISR count:                                      289
CPU 2 DPC highest execution time (µs):                343.227956
CPU 2 DPC total execution time (s):                   0.012443
CPU 2 DPC count:                                      1162
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.177066
CPU 3 ISR highest execution time (µs):                84.671844
CPU 3 ISR total execution time (s):                   0.003332
CPU 3 ISR count:                                      357
CPU 3 DPC highest execution time (µs):                450.499499
CPU 3 DPC total execution time (s):                   0.015009
CPU 3 DPC count:                                      1200
_________________________________________________________________________________________________________

 


  • 0

Advertisements


#17
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,954 posts
  • MVP

That looks better. Latency Mon isn't complaining so the driver appears to have helped. 

 

I don't think we have done this yet.  This speeds up most systems a bit:

 

Search for

task scheduler

hit Enter

Click on the arrow in front of Task Scheduler Library then

Click on the arrow in front of Microsoft

Click on the arrow in front of Windows

Click on Application Experience.  In the next pane to the right, right click on each Task and Disable.  Should be three or four (later versions) tasks.

Click on Customer Experience Improvement Program.  In the next pane to the right, right click on each Task and Disable.  Should be two tasks.

Download OOSU10.exe:

https://www.oo-softw...com/en/shutup10

Download and Save it (You will get a popup while it's downloading.  You can X out of it)
then Right click and Run As Admin.
Allow it to make a System Restore Point.
Click on Actions then on Apply Recommended Settings.

Close the program and reboot.

 

Let's get a benchmark:

 

https://www.userbenchmark.com


Click on Free Download.  Save the file then right click and Run As Admin.  Close all programs and pause your antivirus before starting.


When it finishes it will open a browser.  Copy the URL and paste it into a Reply.

 

How is it running now?  Still having problems with the mouse?


  • 0

#18
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 433 posts

I completed the Task Scheduler steps.  But I have Windows 8.1.  Will OOSU10 run properly?


  • 0

#19
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,954 posts
  • MVP

OOPS.  Forgot.  It won't but the other stuff should be the same. 

As an alternative try Windows Privacy Tweaker 3.0.2

https://www.majorgee...cy_tweaker.html

I think it's supposed to be easy to use just read the instructions.


  • 0

#20
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 433 posts

I ran the benchmark..  Here are the results.  https://www.userbenc...serRun/47177866

 

I saw that you just posted another reply.  I will run the Windows Privacy Tweaker and report back.  The mouse doesn't hang up anymore.  Although, it would work and not work before at random.  Let me use it for about half an hour.  Prior to you looking at my computer, it would stop working intermittently well within half an hour.  Then when I clicked a few times, it would work again.


  • 0

#21
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 433 posts

I ran the benchmark..  Here are the results.  https://www.userbenc...serRun/47177866

 

I saw that you just posted another reply.  I will run the Windows Privacy Tweaker and report back.  The mouse doesn't hang up anymore.  Although, it would work and not work before at random.  Let me use it for about half an hour.  Prior to you looking at my computer, it would stop working intermittently well within half an hour.  Then when I clicked a few times, it would work again.


  • 0

#22
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 433 posts

I used the computer for about half an hour and the mouse was fine.  However, I came back to it about 2 hours later, and the mouse wouldn't respond when I clicked on desktop programs and shortcuts.  Even clicking on the Start button had no response.  I found out that when I do Ctl-Alt-Del and click on Task Manager, the mouse will eventually respond. 


  • 0

#23
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,954 posts
  • MVP

Let's see if there are any errors in the event log that might give us a clue.


  • 0

#24
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 433 posts

I haven't heard anything since Oct 18.  Are you OK? 


  • 0






Similar Topics

1 user(s) are reading this topic

1 members, 0 guests, 0 anonymous users


    Jackpine

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP