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Blank Blue Screen on startup Windows 7 Home Edition Repair (Resolved)


Best Answer JimSellers , 20 November 2021 - 01:58 PM

BRAVO BRAVO Phillpower2 After eight pages of your patience and guidance I have two computers fixed and two computers upgraded to windows 10. I cannot tell you how amazed and how grateful I am. Th... Go to the full post »


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#76
phillpower2

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ISO info acknowledged.

 

As long as you can open the documents on the Windows 10 Acer you should be fine on the Toshiba as well.

 

The following only as long as you are confident that you have all your data backed up elsewhere, first thing we will try is to see if we can repair Windows 7 and updating in particular;

 

Download then run the Windows All in One Repair tool (free) from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.


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#77
JimSellers

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I am working on backing up everything every which way I can think of. I will be relocating south for a couple of days and I will be in contact the minute I get there. Thanks very very much again for all your help and patience. Thanks for the how to about disabling firewalls and antivirus etc. back with you shortly.

Cheers, Jim
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#78
phillpower2

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You are welcome and no worries, reply when you can and safe journey meanwhile.


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#79
JimSellers

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Phillpower2

I had a good trip south, and thanks for the patience. I followed the instructions for a clean boot and the repair tool is about 3% complete now and it looks like it will take a while. I will post again tomorrow. Thanks again.

Cheers, Jim
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#80
JimSellers

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Well, it made a liar out of me. The repair tool finished and I rebooted as the repair tool requested. I signed on as administrator. It was amazing to watch that process.

Cheers, Jim
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#81
phillpower2

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Hello Jim,

 

Have you tried checking for updates since you ran the Windows repair tool.

 

You are welcome btw  :)


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#82
JimSellers

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It said there were six important updates to install, and now its installing update one of three. Looks like progress.

Cheers, Jim
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#83
phillpower2

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It could possibly take a while but keep on checking for updates until none have been suggested for a day or so, post back with an update for us at that point.

 

Please do not try upgrading to Windows 10 until you have done the above.


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#84
JimSellers

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In an earlier post you said. follow the other steps to the letter and in particular ensuring that you first create a new restore point. I never got instructed to establish a restore point, or if I did I missed it. Also, I meant to disable the windows firewall but did not do it before I ran the repair tool. I wonder if I should go back and redo it. It claimed that there were six important updates that should be made. The first attempt was successful for only two of the updates. I am trying it again and it says it is trying to install more updates. I’ll keep trying and let you know. Cheers, Jim

PS. I am using exaggerated spaces instead of quotation points because the quotation points don’t show up in the post.
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#85
JimSellers

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Turns out the exaggerated spaces don’t show up in the posts either.
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#86
phillpower2

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Windows updates are now being installed whereas previously they were not, no need to go backwards only forwards by sticking to what was suggested in my reply #86;

 

It could possibly take a while but keep on checking for updates until none have been suggested for a day or so, post back with an update for us at that point.

 

 

 

 

Tip

If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page


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#87
JimSellers

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It says,

Some updates were not installed
Failed: three updates
Errors found: code 80092004 windows update encountered an unknown error.
Three important updates selected – (and an option to try again. I will try again. )
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#88
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Errors found: code 80092004 windows update encountered an unknown error.

 

 

That was a known issue back in 2019 and caused by third party programs conflicting with Windows updates, Norton/Symantec products were most often the culprits, you have some of their garbage on your computer.

 

 

ccSvcHst.exe
Process ID: 2140
User: SYSTEM
Domain: NT AUTHORITY
Path: C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.17.38\ccSvcHst.exe
Memory Usage: 11 MB
Peak Memory Usage: 11 MB
ccSvcHst.exe
Process ID: 3896
User: Fred
Domain: Fred-PC
Path: C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.17.38\ccSvcHst.exe
 

 

 

Let us know how things are going and if still a problem we will have to get rid of the Norton stuff + Malwarebytes service which is also running on the PC.

 

Running: Malwarebytes Service

 

 


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#89
JimSellers

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Two more attempts to update, and all three failures each time. Thanks for deleting the duplicates. TIP: seems to disagree with your guidance in message #52 

Can I ask that you do not go back and edit your previous posts, we do not get any notification when you do so meaning that something important could get missed.

 

Cheers, Jim


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#90
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 TIP: seems to disagree with your guidance in message #52 

 

 

Nope, you had not given me a chance to respond to your reply #87 before you post again.

 

Can`t remember if we have used AutoRuns already so excuse the repetition if we have;

 

Post an Autoruns log for us, see here  

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.

 

Tutorial here


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