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Launching Chrome crashes PC


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#16
phillpower2

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So you uninstalled and then reinstalled Chrome but the issue happened again.

 

Couple of things of note, you run CCeaner and download torrents.

 

You seem to be missing Windows 8.1 and Defender updates.

 

Couple of questions;

 

Have you been using the CCleaner registry cleaner.
 
What drive do you have Chrome installed on.

 

From MTB log;

 

26-10-2021 17:30:38 Driver Booster : Standard Dual Channel PCI IDE Controller

26-10-2021 17:43:41 Installed Asmedia USB Host Controller Driver.
26-10-2021 20:02:26 Removed Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
26-10-2021 20:02:56 Removed Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219

 

 

 

Does the issue first happening correspond to one or more of the above changes.

 

Why was Microsoft Visual C++ removed, it is an important part of Windows.

 

 

The torrents thing Zep may comment on, malware perspective etc


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#17
northwalian1

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About CCleaner yes I used it after wondering if any registry errors were causing the problem.
 
Chrome is on the C drive.
 
The drivers were installed after the problem began, they needed updating.
 
The Visual C++ was removed as I thought it was leftover from an app removed ages ago.
 
Thanks

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#18
phillpower2

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The Visual C++ was removed as I thought it was leftover from an app removed ages ago.

 

 

But did you already have the issue with Chrome or did it start after your removed the above.

 

Have a suggestion but it will be no good if important Windows files have been removed.


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#19
northwalian1

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The issue with Chrome began before removing Visual C++


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#20
phillpower2

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You can try a clean boot then "how to" here

 

With the exception of Chrome disable all third party programs.

 

The idea is to re enable one or two of the stopped third party items at a time to see if you can identify a particular program that then causes Chrome problems.


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#21
northwalian1

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There were three Google entries enabled but it crashed again

 

vfTAIvb.png


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#22
phillpower2

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The logical thing to do now is to also disable those three Google entries, enable Firefox, restart the computer, use Firefox instead of Chrome and see if the computer still crashes.


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#23
northwalian1

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No need to do that as Firefox works fine with normal boot.

 

Do you think one of the PC refresh options would be worth a try?


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#24
phillpower2

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Up to you what you try as it is your PC but we had no way of knowing the above.

 

The issue could be between Chrome and FF so have you tried uninstalling FF to see if Chrome still misbehaves.

 

Have you tried any other browsers such as Edge or Opera.

 

As said your PC to do with as you see fit but in case you are not aware depending on the option you choose all third party apps can be removed when Windows gets reinstalled, the fact that FF does not crash the PC suggests that it is not a Windows issue so why go to the trouble of reinstalling everything if you do not have to.


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#25
northwalian1

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The reason I started using Firefox was when Chrome stopped working.

 

Thanks for the help 


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#26
phillpower2

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Can you post a new MTB log for us.

 

There was no Chrome related crash in your MTB log yesterday which I suspect was because you had gotten rid if the Beta version of Chrome.


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#27
northwalian1

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MiniToolBox by Farbar  Version: 17-06-2016
Ran by Dyfan (administrator) on 31-10-2021 at 14:14:00
Running from "C:\Users\Dyfan\Desktop"
Microsoft Windows 8.1  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Realtek PCIe GbE Family Controller = Ethernet (Connected)
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/30/2021 07:20:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: AI Suite II.exe, version: 2.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0x0eedfade
Fault offset: 0x000156e8
Faulting process ID: 0x880
Faulting application start time: 0xAI Suite II.exe0
Faulting application path: AI Suite II.exe1
Faulting module path: AI Suite II.exe2
Report ID: AI Suite II.exe3
Faulting package full name: AI Suite II.exe4
Faulting package-relative application ID: AI Suite II.exe5
 
Error: (10/30/2021 06:49:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: AI Suite II.exe, version: 2.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0x0eedfade
Fault offset: 0x000156e8
Faulting process ID: 0xb7c
Faulting application start time: 0xAI Suite II.exe0
Faulting application path: AI Suite II.exe1
Faulting module path: AI Suite II.exe2
Report ID: AI Suite II.exe3
Faulting package full name: AI Suite II.exe4
Faulting package-relative application ID: AI Suite II.exe5
 
Error: (10/30/2021 06:45:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: AI Suite II.exe, version: 2.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0x0eedfade
Fault offset: 0x000156e8
Faulting process ID: 0xb44
Faulting application start time: 0xAI Suite II.exe0
Faulting application path: AI Suite II.exe1
Faulting module path: AI Suite II.exe2
Report ID: AI Suite II.exe3
Faulting package full name: AI Suite II.exe4
Faulting package-relative application ID: AI Suite II.exe5
 
Error: (10/30/2021 03:46:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: CCleaner64.exe, version: 5.86.0.9258, time stamp: 0x616eb335
Faulting module name: CCleaner64.exe, version: 5.86.0.9258, time stamp: 0x616eb335
Exception code: 0xc0000409
Fault offset: 0x0000000000c48ee5
Faulting process ID: 0x13c4
Faulting application start time: 0xCCleaner64.exe0
Faulting application path: CCleaner64.exe1
Faulting module path: CCleaner64.exe2
Report ID: CCleaner64.exe3
Faulting package full name: CCleaner64.exe4
Faulting package-relative application ID: CCleaner64.exe5
 
Error: (10/30/2021 10:47:40 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/29/2021 09:56:46 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/28/2021 09:53:28 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/27/2021 10:00:46 PM) (Source: Perflib) (User: )
Description: .NETFrameworkC:\WINDOWS\system32\mscoree.dll8
 
Error: (10/27/2021 09:41:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: AI Suite II.exe, version: 2.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0x0eedfade
Fault offset: 0x000156e8
Faulting process ID: 0x8f0
Faulting application start time: 0xAI Suite II.exe0
Faulting application path: AI Suite II.exe1
Faulting module path: AI Suite II.exe2
Report ID: AI Suite II.exe3
Faulting package full name: AI Suite II.exe4
Faulting package-relative application ID: AI Suite II.exe5
 
Error: (10/27/2021 09:27:14 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
 
System errors:
=============
Error: (10/31/2021 11:23:43 AM) (Source: DCOM) (User: Sinbad)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (10/31/2021 11:23:13 AM) (Source: DCOM) (User: Sinbad)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (10/30/2021 10:13:00 PM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 4
 
Error: (10/30/2021 06:49:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:48:13 on ‎30/‎10/‎2021 was unexpected.
 
Error: (10/30/2021 04:20:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:18:32 on ‎30/‎10/‎2021 was unexpected.
 
Error: (10/30/2021 04:17:32 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:16:38 on ‎30/‎10/‎2021 was unexpected.
 
Error: (10/30/2021 04:15:08 PM) (Source: DCOM) (User: Sinbad)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (10/30/2021 04:15:01 PM) (Source: DCOM) (User: Sinbad)
Description: 1084gupdate/comsvc{4EB61BAC-A3B6-4760-9581-655041EF4D69}
 
Error: (10/30/2021 04:15:01 PM) (Source: DCOM) (User: Sinbad)
Description: 1084gupdatem/comsvc{534F5323-3569-4F42-919D-1E1CF93E5BF6}
 
Error: (10/30/2021 04:14:53 PM) (Source: DCOM) (User: Sinbad)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
Error: (10/30/2021 07:20:56 PM) (Source: Application Error)(User: )
Description: AI Suite II.exe2.0.0.000000000KERNELBASE.dll6.3.9600.197245ec50c3e0eedfade000156e888001d7cdc342a84531C:\Program Files (x86)\ASUS\AI Suite II\AI Suite II.exeC:\WINDOWS\SYSTEM32\KERNELBASE.dll8114ab97-39b6-11ec-83eb-50465db36e87
 
Error: (10/30/2021 06:49:33 PM) (Source: Application Error)(User: )
Description: AI Suite II.exe2.0.0.000000000KERNELBASE.dll6.3.9600.197245ec50c3e0eedfade000156e8b7c01d7cdbedffc943fC:\Program Files (x86)\ASUS\AI Suite II\AI Suite II.exeC:\WINDOWS\SYSTEM32\KERNELBASE.dll1ecb5825-39b2-11ec-83eb-50465db36e87
 
Error: (10/30/2021 06:45:27 PM) (Source: Application Error)(User: )
Description: AI Suite II.exe2.0.0.000000000KERNELBASE.dll6.3.9600.197245ec50c3e0eedfade000156e8b4401d7cdbe4d2246d9C:\Program Files (x86)\ASUS\AI Suite II\AI Suite II.exeC:\WINDOWS\SYSTEM32\KERNELBASE.dll8beec735-39b1-11ec-83ea-50465db36e87
 
Error: (10/30/2021 03:46:20 PM) (Source: Application Error)(User: )
Description: CCleaner64.exe5.86.0.9258616eb335CCleaner64.exe5.86.0.9258616eb335c00004090000000000c48ee513c401d7cda548841f87C:\Program Files\CCleaner\CCleaner64.exeC:\Program Files\CCleaner\CCleaner64.exe867a1f70-3998-11ec-83e5-50465db36e87
 
Error: (10/30/2021 10:47:40 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/29/2021 09:56:46 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/28/2021 09:53:28 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/27/2021 10:00:46 PM) (Source: Perflib)(User: )
Description: .NETFrameworkC:\WINDOWS\system32\mscoree.dll8
 
Error: (10/27/2021 09:41:26 AM) (Source: Application Error)(User: )
Description: AI Suite II.exe2.0.0.000000000KERNELBASE.dll6.3.9600.197245ec50c3e0eedfade000156e88f001d7cb16cd7ea0b7C:\Program Files (x86)\ASUS\AI Suite II\AI Suite II.exeC:\WINDOWS\SYSTEM32\KERNELBASE.dll0d3a12fe-370a-11ec-83d3-50465db36e87
 
Error: (10/27/2021 09:27:14 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
 
=========================== Installed Programs ============================
 
4K Video Downloader (HKLM\...\{19BDF435-8F4A-4AFC-80AE-AF007BD67A8E}) (Version: 4.18.3.4530 - Open Media LLC) Hidden
4K Video Downloader (HKLM-x32\...\{86b588ff-78bb-4251-85d5-56f2450b123a}) (Version: 4.14.2.4070 - Open Media LLC)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
ANT Drivers Installer x64 (HKLM\...\{A894FC56-6753-44E0-AC2E-D7BEFC8E7B24}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Ant Video downloader (Native messaging host) (HKLM-x32\...\{73CE6109-2EA1-4EF8-9C30-B56E05C200E4}) (Version: 4.9 - Ant.com)
Apple Application Support (32-bit) (HKLM-x32\...\{9738288C-21BC-4F54-AB4F-72F059339376}) (Version: 8.6 - Apple Inc.)
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.43.1 - Asmedia Technology)
ASUS Boot Setting (HKLM-x32\...\{7AAE9187-C24F-4073-A951-36C370E7A3A5}) (Version: 1.00.17 - ASUSTeK Computer Inc.)
AudioMuxer 0.9.6.3 (HKLM-x32\...\{E62BDA87-5FD3-4A47-9CF1-F3B04C542713}_is1) (Version: 0.9.6.3 - Pl4yit)
AviSynth 2.6 (HKLM-x32\...\AviSynth) (Version: 2.6.0.6 - GPL Public release.)
calibre (HKLM-x32\...\{2E4F4E6C-9196-4A8B-AA7B-5462E2DC4E40}) (Version: 5.29.0 - Kovid Goyal)
Canon IJ Network Scan Utility (HKLM-x32\...\Canon_IJ_Network_Scan_UTILITY) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.1.1 - Canon Inc.)
Canon MP Navigator EX 3.0 (HKLM-x32\...\MP Navigator EX 3.0) (Version:  - )
Canon MP560 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP560_series) (Version:  - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.86 - Piriform)
Chocolatey GUI (HKLM-x32\...\{82625F53-7406-4E91-A496-A6EBF846FCB0}) (Version: 0.19.0.0 - Chocolatey)
CrystalDiskInfo 8.12.12 (HKLM\...\CrystalDiskInfo_is1) (Version: 8.12.12 - Crystal Dew World)
DarkAudacity 2.3.2 (HKLM-x32\...\DarkAudacity_is1) (Version: 2.3.2 - DarkAudacity Team)
dBpoweramp (HKLM-x32\...\dBpoweramp) (Version: Release 17.4 - Illustrate)
Direct Folders (HKLM\...\{E2023DF5-2FCF-4091-8038-53551AB5D8DB}) (Version: 4.0 - Code Sector)
Elevated Installer (HKLM-x32\...\{6D8B91FF-05DE-4BB6-A293-D6B29A58D9AF}) (Version: 7.9.1.0 - Garmin Ltd or its subsidiaries) Hidden
Everything 1.4.1.1009 (x64) (HKLM\...\Everything) (Version: 1.4.1.1009 - voidtools)
Exact Audio Copy 1.6 (HKLM-x32\...\Exact Audio Copy) (Version: 1.6 - Andre Wiethoff)
EZ CD Audio Converter (HKLM-x32\...\EZ CD Audio Converter) (Version: 9.5.1 - Poikosoft)
FFmpeg (Windows) for Audacity version 2.2.2 (HKLM-x32\...\{9C7E31E3-017F-434C-AC40-24431A354A1E}_is1) (Version: 2.2.2 - )
FFmpeg Batch AV Converter (64bit) (HKLM\...\FFBATCH_cv_is1) (Version: 2.5.4 - Eibolsoft)
FFmpeg v2.2.2 for Audacity - 64bit (HKLM\...\FFmpeg for Audacity_is1) (Version:  - )
File Renamer - Basic (HKLM-x32\...\File Renamer - Basic) (Version: 6.3 - Sherrod Computers)
foobar2000 v1.6.7 (HKLM-x32\...\foobar2000) (Version: 1.6.7 - Peter Pawlowski)
Garmin Express (HKLM-x32\...\{71FC830C-545C-4F34-AE68-4F3073D6AF8C}) (Version: 7.9.1.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM-x32\...\{cb52ee1f-2988-4cef-bc1c-1daa567cdf88}) (Version: 7.9.1.0 - Garmin Ltd or its subsidiaries)
get_iplayer 3.27.1 (x64) (HKLM\...\get_iplayer_is1) (Version: 3.27.1 - The get_iplayer Contributors)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 95.0.4638.69 - Google LLC)
HandBrake 1.4.2 (HKLM-x32\...\HandBrake) (Version: 1.4.2 - )
iZotope RX 9 Audio Editor (HKLM\...\RX 9 Audio Editor_is1) (Version: 9.0.1 - iZotope)
Jackett (HKLM-x32\...\{C2A9FC00-AA48-4F17-9A72-62FBCEE2785B}_is1) (Version: 0.18.290.0 - Jackett)
Java 8 Update 311 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180311F0}) (Version: 8.0.3110.11 - Oracle Corporation)
JRiver Media Center 26 (64-bit) (HKLM\...\Media Center 26 (64-bit)) (Version: 26 - JRiver, Inc.)
K-Lite Codec Pack 16.5.0 Standard (HKLM-x32\...\KLiteCodecPack_is1) (Version: 16.5.0 - KLCP)
MAAT DROffline MkII (HKLM\...\DROffline MkII_is1) (Version: 2.1.3 - MAAT)
MakeMKV v1.16.4 (HKLM-x32\...\MakeMKV) (Version: v1.16.4 - GuinpinSoft inc)
Microsoft .NET Runtime - 5.0.11 (x64) (HKLM-x32\...\{6f602f6c-621c-4ff0-afb8-1b774666115a}) (Version: 5.0.11.30523 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 93.0 (x64 en-US)) (Version: 93.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 93.0 - Mozilla)
Mp3tag v3.11 (HKLM-x32\...\Mp3tag) (Version: 3.11 - Florian Heidenreich)
Notepad++ (64-bit x64) (HKLM\...\Notepad++) (Version: 8.1.9 - Notepad++ Team)
Open-Shell (HKLM\...\{F4B6EE58-F183-4B0D-930B-4480673C0F5B}) (Version: 4.4.160 - The Open-Shell Team)
PerfectDisk Professional Business (HKLM\...\{C4E01CDC-0063-493C-B383-9C4FCF7A89F7}) (Version: 14.0.893 - Raxco Software Inc.)
Python 3.10.0 (64-bit) (HKCU\...\{21b42743-c8f9-49d7-b8b6-b5855317c7ed}) (Version: 3.10.150.0 - Python Software Foundation)
Python 3.10.0 Core Interpreter (64-bit) (HKLM\...\{B137EFE9-BD8A-4138-AC7F-360461C4EEAF}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Development Libraries (64-bit) (HKLM\...\{A8E320AF-B8C7-493C-97D8-6328C1CE721B}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Documentation (64-bit) (HKLM\...\{23A78F0F-0B41-497A-BB67-7E9AC3C20351}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Executables (64-bit) (HKLM\...\{D623791F-7EBA-4794-BF56-79D4CFC6BE65}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 pip Bootstrap (64-bit) (HKLM\...\{D545AFB9-E0E8-4B43-897A-0EB97ED46859}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Standard Library (64-bit) (HKLM\...\{BB3BA776-4C84-43FB-9CE6-5A37FFC23032}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Tcl/Tk Support (64-bit) (HKLM\...\{AE37C7FB-835D-4E31-851E-801D5C659A3E}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Test Suite (64-bit) (HKLM\...\{6B61C3C6-43DE-4D58-BDC4-76170C7C7C32}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python 3.10.0 Utility Scripts (64-bit) (HKLM\...\{578C5B87-CBE0-4720-90C0-46A917C4FE5C}) (Version: 3.10.150.0 - Python Software Foundation) Hidden
Python Launcher (HKLM-x32\...\{463B0974-B1E1-401E-8F59-B0F9F81258E4}) (Version: 3.10.7581.0 - Python Software Foundation)
qBittorrent 4.3.8 (HKLM-x32\...\qBittorrent) (Version: 4.3.8 - The qBittorrent project)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.87.511.2021 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8746.1 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 4.4.5 (HKLM\...\Revo Uninstaller Pro_is1) (Version: 4.4.5 - VS Revo Group)
ShareX (HKLM\...\82E6AC09-0FEF-4390-AD9F-0DD3F5561EFC_is1) (Version: 13.6.1 - ShareX Team)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Spek (HKLM-x32\...\{7CDF6754-F5A0-4F34-B589-197530FEF862}) (Version: 0.8.2 - Spek Project)
SpywareBlaster 6.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 6.0.0 - BrightFort LLC)
SumatraPDF (HKLM\...\SumatraPDF) (Version: 3.3.3 - Krzysztof Kowalczyk)
TeraCopy (HKLM\...\{952ED35A-74C3-4204-8F01-986D8711B41D}) (Version: 3.8.5 - Code Sector)
TreeSize Free V4.5.2 (HKLM-x32\...\TreeSize Free_is1) (Version: 4.5.2 - JAM Software)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.16 - VideoLAN)
VSO ConvertXToDVD 7 (HKLM-x32\...\{A021D003-6933-4EA4-B582-F1D0C3E52409}_is1) (Version: 7.0.0.69 - VSO Software)
Weiss Engineering Saracon (HKLM-x32\...\Saracon) (Version: 01.61-27 - )
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
WinRAR 6.02 (64-bit) (HKLM\...\WinRAR archiver) (Version: 6.02.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 28%
Total physical RAM: 7624.94 MB
Available physical RAM: 5449.14 MB
Total Virtual: 12830.47 MB
Available Virtual: 9949.25 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:118.9 GB) (Free:79.61 GB) NTFS
2 Drive d: (Black) (Fixed) (Total:931.51 GB) (Free:251.59 GB) NTFS
3 Drive e: (Maxtor) (Fixed) (Total:152.66 GB) (Free:42.18 GB) NTFS
5 Drive h: (Toshiba) (Fixed) (Total:2794.39 GB) (Free:348.25 GB) NTFS
6 Drive i: (K1) (Removable) (Total:59.05 GB) (Free:27.1 GB) FAT32
7 Drive m: (New Volume) (Fixed) (Total:2794.39 GB) (Free:260.76 GB) NTFS
 
========================= Users: ========================================
========================= Restore Points ==================================
 
23-10-2021 08:32:29 Scheduled Checkpoint
26-10-2021 17:30:38 Driver Booster : Standard Dual Channel PCI IDE Controller
26-10-2021 17:43:41 Installed Asmedia USB Host Controller Driver.
26-10-2021 20:02:26 Removed Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
26-10-2021 20:02:56 Removed Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
30-10-2021 10:43:24 remove kaspersky
 
**** End of log ****

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#28
phillpower2

phillpower2

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No problems with Chrome now but still the same AI Suite, CCleaner and Windows BITS errors, the latter being the only one that can be affecting your Internet connection is what needs to be checked.

 

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

Edit to add: If the AIO tool does not sort the issue we will have to use AutoRuns to check for any orphaned AV files that could be upsetting the applecart.


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#29
zep516

zep516

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Thanks for helping Phill


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#30
phillpower2

phillpower2

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No problem Joe, we will hopefully crack it between the three of us  :)


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