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Inhereted Notebook - Running Slow, Fan Running Fast [Solved]


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#31
DR M

DR M

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Right! You do have AVG, and I forgot that I commented on that, after you installed it in the middle of the process. You don't need to install anything else. Apologies. :)
 
If you upgrade to Windows 10, however, I recommend you to uninstall AVG and stay with the Windows 10 built-in antivirus, Windows Defender. It's up to you, of course. 
 
In case you want to upgrade, backup any important file first. As I said, it's a safe procedure, but you never know.
 
The steps:

  • Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Upgrade this PC now, and then select Next.
  • Follow the instructions and select Keep personal files and apps, when you are asked to.
  • It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
  • After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

 

==================================

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.

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#32
Jackpine

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By the way: I was unable to uninstall swMSM and opensource.  Remove/Add wouldn't allow it.

 

Here is the KpRm log:

 

# Run at Monday-Nov-15-2021 3:57:43 PM
# KpRm (Kernel-panik) version 2.9.2
# Website https://kernel-panik.me/tool/kprm/
# Run by Amanda from C:\Users\Amanda\Desktop
# Computer Name: AMANDA-HP
# OS: Windows 7 X64 (7601) Service Pack 1
# Number of passes: 1

- Checked options -

    ~ Registry Backup
    ~ Delete Tools
    ~ Restore System Settings
    ~ UAC Restore
    ~ Delete Restore Points
    ~ Create Restore Point
    ~ Delete Quarantines

- Create Registry Backup -

   ~ [OK] Hive C:\Windows\System32\config\SOFTWARE backed up
   ~ [OK] Hive C:\Users\Amanda\NTUSER.dat backed up

     [OK] Registry Backup: C:\KPRM\backup\2021-11-15-15-57-43

- Delete Tools -

     [I] No tools found

- Restore System Settings -

     [OK] Reset WinSock
     [OK] FLUSHDNS
     [OK] Hide Hidden file.
     [OK] Show Extensions for known file types
     [OK] Hide protected operating system files

- Restore UAC -

     [OK] Set EnableLUA with default (1) value
     [OK] Set ConsentPromptBehaviorAdmin with default (5) value
     [OK] Set ConsentPromptBehaviorUser with default (3) value
     [OK] Set EnableInstallerDetection with default (0) value
     [OK] Set EnableSecureUIAPaths with default (1) value
     [OK] Set EnableUIADesktopToggle with default (0) value
     [OK] Set EnableVirtualization with default (1) value
     [OK] Set FilterAdministratorToken with default (0) value
     [OK] Set PromptOnSecureDesktop with default (1) value
     [OK] Set ValidateAdminCodeSignatures with default (0) value

- Clear Restore Points -

   ~ [OK] RP named Installed HP PC Hardware Diagnostics Windows created at 10/30/2021 14:59:13 deleted
   ~ [OK] RP named Scheduled Checkpoint created at 11/12/2021 18:16:13 deleted
   ~ [OK] RP named Device Driver Package Install: AVG Technologies Network Service created at 11/12/2021 18:43:33 deleted
   ~ [OK] RP named Windows Update created at 11/12/2021 20:57:40 deleted
   ~ [OK] RP named Removed Microsoft Office Enterprise 2007 created at 11/13/2021 14:38:33 deleted
   ~ [OK] RP named Removed Microsoft Office Enterprise 2007 created at 11/13/2021 14:46:21 deleted
   ~ [OK] RP named Removed Microsoft Office Enterprise 2007 created at 11/13/2021 15:35:41 deleted
   ~ [OK] RP named Removed Microsoft Office Enterprise 2007 created at 11/13/2021 16:00:50 deleted
   ~ [OK] RP named Revo Uninstaller Pro's restore point - Microsoft Office Enterprise 2007 created at 11/13/2021 16:21:42 deleted
   ~ [OK] RP named Removed Microsoft Office Enterprise 2007 created at 11/13/2021 16:22:23 deleted
   ~ [OK] RP named Revo Uninstaller Pro's restore point - Microsoft Office File Validation Add-In created at 11/13/2021 17:59:07 deleted
   ~ [OK] RP named Restore Point Created by FRST created at 11/13/2021 18:18:02 deleted
   ~ [OK] RP named Restore Point Created by FRST created at 11/15/2021 15:59:19 deleted
     [OK] All system restore points have been successfully deleted

- Create Restore Point -

     [OK] System Restore Point created

- Display System Restore Point -

   ~ [I] RP named KpRm created at 11/15/2021 20:59:12

-- KPRM finished in 118.52s --


 


Edited by Jackpine, 17 November 2021 - 08:50 AM.

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#33
DR M

DR M

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By the way: I was unable to uninstall swMSM and opensource.  Remove/Add wouldn't allow it.

 

What errors did you get? Earlier you said that you uninstalled them. 


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#34
Jackpine

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When i click on Uninstall, this is the message:

 

"Error opening installation log file.  Verify that the specified log file location exists and is writable."


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#35
DR M

DR M

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Run the Program Install and Uninstall troubleshooter here and try again to uninstall the programs.


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#36
Jackpine

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The troubleshooter uninstalled both items.  They are both now gone from Remove/Add Programs and Features.


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#37
DR M

DR M

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Good!
 
As I already told you, Jackpine, I have no other suggestions about the remaining issues, rather than send you to the Windows 7 Forum.
 
Let me know if you post there. Don't forget to say that the computer was checked for malware.

 

================================================

Now your computer is clean, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

  • Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
  • Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
  • Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
  • Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. 

 

 

Happy safe computing.   ZZZQehw.gif


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#38
Jackpine

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Thanks very much for your help.  It's appreciated.  I will let you know if I post to the Windows 7 forum, or if I upgrade to Windows 10.


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#39
DR M

DR M

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You will see that the Windows Forum is now in the Retired Forums section.

 

You are very welcome! :)


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