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Windows Explorer driving me crazy! Keeps freezing out mouse betwee


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#61
RKinner

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The firewire driver was pretty busy during the 20 seconds that Lat Mon ran so it might be worth disabling it for a while to see if that makes any difference. 

 

The only thing I see in the VEW is:

 

Log: 'System' Date/Time: 03/12/2021 04:37:25
Type: Warning Category: 0
Event: 2 Source: HidBth
Bluetooth HID device (08:b7:38:13:7f:9c) either went out of range or became unresponsive.

 

 

but that might just be a wireless mouse going to sleep.

 

As far as the case fan goes very few PCs have one these days but if your graphics card generates a lot of heat you might still need it.  If you disconnect it just watch the temps to make sure it doesn't start running hot again.

 

Run ShellExView again and take a screen shot of the disabled extensions.  You might also re-enable them and see if the problem gets worse.


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#62
hmp3

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I don't have a wireless mouse regularly running. But I do have a Bluetooth USB dongle to use my wireless keyboard every day.


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#63
hmp3

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Will post the logs tomorrow.


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#64
hmp3

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How do you want me to disable the FireWire driver in a way that I can re-enable it after the latency test?


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#65
RKinner

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Not really.  You said before you got some red  when you ran Latency Monitor for more than 20 seconds so do that and post the results.


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#66
hmp3

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How can I disable the FireWire driver?

Also, as the Original mouse issue still hasn't returned, what are we trying to measure when disabling in the shellexview items?


Edited by hmp3, Yesterday, 09:44 AM.

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#67
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Search for

 

device manager

hit Enter or right click on Computer and select Manage then Device Manager.

 

Locate the Firewire driver which is also known as ohci1384.sys.  Not sure what it is under.  You may have to click on the arrow in front of an entry to open it up/

 

If we have scared away the problem then that's good.  Re-enable all of the ShellExView items, reboot (or just restart Windows Explorer) and see if the problem comes back.


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#68
hmp3

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Disabled two entries in Device manager under "IEEE 1394 Bus host controllers".  Confirmed no audio was heard through FireWire sound card by playing an mp3 file.

Latency Monitor Logs:

Drivers.jpg

Processes.jpg

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for  0:00:33  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        NIV
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             System Product Name, System manufacturer
BIOS:                                                 BIOS Date: 02/24/10 13:59:37 Ver: 08.00.15
CPU:                                                  GenuineIntel Intel® Core™ i7 CPU 920 @ 2.67GHz
Logical processors:                                   8
Processor groups:                                     1
Processor group size:                                 8
RAM:                                                  10230 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed (registry):                        2672 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   3278.409659
Average measured interrupt to process latency (µs):   3.664358

Highest measured interrupt to DPC latency (µs):       259.759466
Average measured interrupt to DPC latency (µs):       0.999411


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              84.330090
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%):          0.017352
Driver with highest ISR total time:                   ataport.SYS - ATAPI Driver Extension, Microsoft Corporation

Total time spent in ISRs (%)                          0.041080

ISR count (execution time <250 µs):                   40938
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              238.500749
Driver with highest DPC routine execution time:       ndis.sys - NDIS 6.20 driver, Microsoft Corporation

Highest reported total DPC routine time (%):          0.037680
Driver with highest DPC total execution time:         ataport.SYS - ATAPI Driver Extension, Microsoft Corporation

Total time spent in DPCs (%)                          0.077354

DPC count (execution time <250 µs):                   44403
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              0
DPC count (execution time 1000-2000 µs):              0
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 msmpeng.exe

Total number of hard pagefaults                       6609
Hard pagefault count of hardest hit process:          3035
Number of processes hit:                              11


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.195150
CPU 0 ISR highest execution time (µs):                3.534057
CPU 0 ISR total execution time (s):                   0.017903
CPU 0 ISR count:                                      22208
CPU 0 DPC highest execution time (µs):                238.500749
CPU 0 DPC total execution time (s):                   0.057380
CPU 0 DPC count:                                      28662
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.072221
CPU 1 ISR highest execution time (µs):                12.856287
CPU 1 ISR total execution time (s):                   0.000594
CPU 1 ISR count:                                      70
CPU 1 DPC highest execution time (µs):                8.551647
CPU 1 DPC total execution time (s):                   0.001744
CPU 1 DPC count:                                      1211
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.355646
CPU 2 ISR highest execution time (µs):                14.000749
CPU 2 ISR total execution time (s):                   0.046906
CPU 2 ISR count:                                      16385
CPU 2 DPC highest execution time (µs):                186.436003
CPU 2 DPC total execution time (s):                   0.103469
CPU 2 DPC count:                                      6534
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.220443
CPU 3 ISR highest execution time (µs):                84.330090
CPU 3 ISR total execution time (s):                   0.039296
CPU 3 ISR count:                                      939
CPU 3 DPC highest execution time (µs):                140.502246
CPU 3 DPC total execution time (s):                   0.031068
CPU 3 DPC count:                                      2786
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       0.076325
CPU 4 ISR highest execution time (µs):                0.0
CPU 4 ISR total execution time (s):                   0.0
CPU 4 ISR count:                                      0
CPU 4 DPC highest execution time (µs):                8.682635
CPU 4 DPC total execution time (s):                   0.002024
CPU 4 DPC count:                                      1078
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       0.070195
CPU 5 ISR highest execution time (µs):                0.0
CPU 5 ISR total execution time (s):                   0.0
CPU 5 ISR count:                                      0
CPU 5 DPC highest execution time (µs):                8.245509
CPU 5 DPC total execution time (s):                   0.000772
CPU 5 DPC count:                                      422
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       0.112065
CPU 6 ISR highest execution time (µs):                9.351422
CPU 6 ISR total execution time (s):                   0.006239
CPU 6 ISR count:                                      1309
CPU 6 DPC highest execution time (µs):                40.336078
CPU 6 DPC total execution time (s):                   0.012557
CPU 6 DPC count:                                      3678
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0.057765
CPU 7 ISR highest execution time (µs):                6.629117
CPU 7 ISR total execution time (s):                   0.000110
CPU 7 ISR count:                                      27
CPU 7 DPC highest execution time (µs):                9.732784
CPU 7 DPC total execution time (s):                   0.000088
CPU 7 DPC count:                                      32
_________________________________________________________________________________________________________

 


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#69
hmp3

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I also re-enabled all non-Microsoft entries under ShellExView.

I noticed some entries had missing files.

 

ShellExView entries with Missing (Note: I ignored any Microsoft ones):

 

==================================================
Extension Name    : MEGA (Pending)
Disabled          : No
Type              : Icon Overlay Handler
Description       :
Version           :
Product Name      :
Company           :
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Users\nvadmin\AppData\Local\MEGAsync\ShellExtX64.dll
CLSID             : {056D528D-CE28-4194-9BA3-BA2E9197FF8C}
File Created Time : N / A
CLSID Modified Time: 05/12/21 20:41:49
Microsoft         : No
File Extensions   :
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : MEGA (Synced)
Disabled          : No
Type              : Icon Overlay Handler
Description       :
Version           :
Product Name      :
Company           :
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Users\nvadmin\AppData\Local\MEGAsync\ShellExtX64.dll
CLSID             : {05B38830-F4E9-4329-978B-1DD28605D202}
File Created Time : N / A
CLSID Modified Time: 05/12/21 20:41:49
Microsoft         : No
File Extensions   :
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : MEGA (Syncing)
Disabled          : No
Type              : Icon Overlay Handler
Description       :
Version           :
Product Name      :
Company           :
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Users\nvadmin\AppData\Local\MEGAsync\ShellExtX64.dll
CLSID             : {0596C850-7BDD-4C9D-AFDF-873BE6890637}
File Created Time : N / A
CLSID Modified Time: 05/12/21 20:41:49
Microsoft         : No
File Extensions   :
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : Auto Update Property Sheet Extension
Disabled          : No
Type              : System
Description       :
Version           :
Product Name      :
Company           :
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Windows\system32\wuaucpl.cpl
CLSID             : {5F327514-6C5E-4d60-8F16-D07FA08A78ED}
File Created Time : N / A
CLSID Modified Time: 23/11/19 22:21:49
Microsoft         : No
File Extensions   :
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : MEGA (Context menu)
Disabled          : No
Type              : Context Menu
Description       :
Version           :
Product Name      :
Company           :
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Users\nvadmin\AppData\Local\MEGAsync\ShellExtX64.dll
CLSID             : {0229E5E7-09E9-45CF-9228-0228EC7D5F17}
File Created Time : N / A
CLSID Modified Time: 05/12/21 20:41:49
Microsoft         : No
File Extensions   : *, AllFilesystemObjects, Directory, Drive
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : NvAppShExt Class
Disabled          : No
Type              : Context Menu
Description       : NVIDIA Shell Extensions
Version           : 6.14.14.4187
Product Name      : NVIDIA Shell Extensions
Company           : NVIDIA Corporation
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Windows\system32\nv3dappshext.dll
CLSID             : {A929C4CE-FD36-4270-B4F5-34ECAC5BD63C}
File Created Time : N / A
CLSID Modified Time: 26/01/20 01:23:48
Microsoft         : No
File Extensions   : .exe, .lnk, exefile, lnkfile
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : NVIDIA CPL Context Menu Extension
Disabled          : No
Type              : Context Menu
Description       : NVIDIA Display Shell Extension
Version           : 441.87
Product Name      : NVIDIA Shell Extensions
Company           : NVIDIA Corporation
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Windows\system32\nvshext.dll
CLSID             : {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9}
File Created Time : N / A
CLSID Modified Time: 26/01/20 01:23:48
Microsoft         : No
File Extensions   : Directory\Background
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : OpenGLShExt Class
Disabled          : No
Type              : Context Menu
Description       : NVIDIA Shell Extensions
Version           : 6.14.14.4187
Product Name      : NVIDIA Shell Extensions
Company           : NVIDIA Corporation
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Windows\system32\nv3dappshext.dll
CLSID             : {E97DEC16-A50D-49bb-AE24-CF682282E08D}
File Created Time : N / A
CLSID Modified Time: 26/01/20 01:23:48
Microsoft         : No
File Extensions   : .bat, .cmd, .com, .exe, .js, .JSE, .lnk, .msc, .VBE, .vbs, .WSF, .WSH, batfile, cmdfile, comfile, exefile, JSEFile, JSFile, lnkfile, mscfile, VBEFile, VBSFile, WSFFile, WSHFile
File Attributes   :
File Size         : 0
.NET Extension    : No
Digital Signature :
Missing File      : Yes
==================================================

==================================================
Extension Name    : pdfforge.PDFCreatorShell.ContextMenu
Disabled          : No
Type              : Context Menu
Description       :
Version           :
Product Name      :
Company           :
My Computer       : No
Desktop           : No
Control Panel     : No
My Network Places : No
Entire Network    : No
Remote Computer   : No
Filename          : C:\Windows\assembly\GAC_MSIL\\__\.dll
CLSID             : {d9cea52e-100d-4159-89ea-76e845bc13e1}
File Created Time : N / A
CLSID Modified Time: 07/01/18 16:05:51
Microsoft         : No
File Extensions   : *
File Attributes   :
File Size         : 0
.NET Extension    : Yes
Digital Signature :
Missing File      : Yes
==================================================


 


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#70
RKinner

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Process with highest pagefault count:                 msmpeng.exe

 

That's Windows Defender so maybe it started a scan while Latency Monitor was running.  Try it again with Windows Defender paused.

 

If you select the entries with missing files you can delete the entries by going to File, Remove Selected Items From ...My Computer.  No point in them being there if they don't have a file.  Mostly appear to be from Nvidia and PDF Forge. There is one: wuaucpl.cpl which is Windows Update AutoUpdate Control Panel which is probably really a Microsoft entry having to do with Windows Update.  Not really very important on a Win 7 since Updates are a thing of the past.

 

Make sure you start ShellExView by right clicking and Run As Admin.  As always you need to reboot or restart Windows Explorer to get it to take effect.


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#71
hmp3

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When I launch Defender, a dialog box says it's turned off, so I cannot pause it.

Ending the process shows an error too.


Edited by hmp3, 55 minutes ago.

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#72
hmp3

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In ShellExView (ran as admin), Remove Selected Items From shows 3 greyed out options for any of the items I try to delete.


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#73
RKinner

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Don't know why Windows Defender is Off.  Certainly didn't appear off in Latency Mon.  Can you turn it on?

 

In ShellExView, double click on one of the entries you want to delete and a new window will popup.  Copy the value after CLSID.  Then open FRST and paste the CLSID value into the FRST search box. Type a semicolon (;) (no spaces required then repeat for the other entries.  (No semicolon after the last entry, Hit Find in Registry.  You will get one file.  Please post.


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