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Start Menu appears and quickly disappears, Win10 64b


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#1
portillos

portillos

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Hi,

For several months I've had this problem:  When powering down my pc at night, clicking the start menu either with the mouse or with the keyboard windows key results in a very brief view of the menu followed by the menu disappearing.  This happens most of the time after leaving the pc on all day.  To power down the pc I have to hit ctrl+alt+del and select the power icon in the lower right.  Sometimes, I can get deeper into the menu, but when trying to select the power icon, the menu again appears briefly then disappears.  Very seldom (perhaps less than 5% of the time) the problem does not present itself.  I have tried rebooting to see if the issue exists when the pc first boots up - but there is no problem in that situation.  It seems this only happens after the pc has been on for many hours.  Maybe this is happening because of a particular program.  This pc is used, typically for watching youtube videos and playing the games fortnite, roblox, and rocketleague.

I don't know if this is malware.  I just need some help diagnosing and fixing it.  I spent some time searching this issue online and tried some recommended fixes, but nothing has worked.

 

Would appreciate any help geekstogo can provide.

 

Thanks,

portillos

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