Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Icon says Not Connected, but I do have internet connection


  • Please log in to reply

#16
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 487 posts

I checked.  There is no troubleshoot option.


  • 0

Advertisements


#17
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,892 posts

When you get time can you start windows in safe mode with networking and then see what the Icon say's.

 

To do that see link.

 

[KB2268] Start Windows in Safe Mode or Safe Mode with Networking (eset.com)

 

Let us know.


  • 0

#18
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 487 posts

I booted into safe mode with networking and checked the driver for an update.  Windows still says it is the most current.

 

I will likely not be responding to any posts over the next couple of days, but will return after Christmas.

 

(There is another issue that I want to post regarding a lack of sound from my home theater system when this laptop is connected.  The same problem occurs when a different laptop is connected.  And what is really interesting, is when a third, different laptop is connected, there is sound from the home theater system!  Do I need to wait until the internet connectivity topic is resolved?)

 

Merry Christmas, and thank you for your help!


Edited by Jackpine, 23 December 2021 - 11:47 AM.

  • 0

#19
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,892 posts

I booted into safe mode with networking and checked the driver for an update.  Windows still says it is the most current.

 

I just wanted you to see if there was a change in the network Icon while in safe mode with networking.

In Safe mode with networking does the network Icon still report "Not connected"

 

That's a real strange problem with the home theater.  Let's see if we can fix the network Icon first. 

 

Happy Holiday's  


  • 0

#20
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 487 posts

In safe mode with networking, the icon still shows "not connected," even though I am!


  • 0

#21
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,892 posts
Hello Jack,
 
 
1 With your mouse copy this command in bold:
 
net localgroup "Administrators" "NETWORK SERVICE" /add
 
Now put the mouse in the black command prompt window right click and paste. Hit enter on keyboard 
 
 
Do the same for this command
 
2 With your mouse copy this command in bold.
 
net localgroup "Administrators" "LOCAL SERVICE" /add
 
Now put the mouse in the black command prompt window right click and paste. Hit enter on keyboard.
 
Reboot the computer/Laptop and see if any change in network icon.

  • 0

#22
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 487 posts

Hi zep516,

 

I followed your instructions in post #21 and it worked!  The icon shows 5 bars, there is not yellow star over it, and when I hover over it with the mouse,it says I am connected.  Which I am.

 

Many thanks to you for your help is this odd problem.  By the way, what is post #22 all about?  It is a strange looking link.

 

(I will post my lack of home theater sound when the laptop is connected in a separate post.)


  • 0

#23
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,892 posts

Glad it's resolved. 

 

Post 22 is a spammer post and will be removed.


  • 0






Similar Topics

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP