[Jackpine]

I checked.  There is no troubleshoot option.

[Advertisements]

When you get time can you start windows in safe mode with networking and then see what the Icon say's.

 

To do that see link.

 

[KB2268] Start Windows in Safe Mode or Safe Mode with Networking (eset.com)

 

Let us know.

[zep516]

When you get time can you start windows in safe mode with networking and then see what the Icon say's.

 

To do that see link.

 

[KB2268] Start Windows in Safe Mode or Safe Mode with Networking (eset.com)

 

Let us know.

[Jackpine]

I booted into safe mode with networking and checked the driver for an update.  Windows still says it is the most current.

 

I will likely not be responding to any posts over the next couple of days, but will return after Christmas.

 

(There is another issue that I want to post regarding a lack of sound from my home theater system when this laptop is connected.  The same problem occurs when a different laptop is connected.  And what is really interesting, is when a third, different laptop is connected, there is sound from the home theater system!  Do I need to wait until the internet connectivity topic is resolved?)

 

Merry Christmas, and thank you for your help!

Edited by Jackpine, 23 December 2021 - 11:47 AM.

[zep516]

I booted into safe mode with networking and checked the driver for an update.  Windows still says it is the most current.

 

I just wanted you to see if there was a change in the network Icon while in safe mode with networking.

In Safe mode with networking does the network Icon still report "Not connected"

 

That's a real strange problem with the home theater.  Let's see if we can fix the network Icon first. 

 

Happy Holiday's  

[Jackpine]

In safe mode with networking, the icon still shows "not connected," even though I am!

[zep516]

Hello Jack,

 

 

1 With your mouse copy this command in bold:

 

net localgroup "Administrators" "NETWORK SERVICE" /add

 

Now put the mouse in the black command prompt window right click and paste. Hit enter on keyboard 

 

 

Do the same for this command

 

2 With your mouse copy this command in bold.

 

net localgroup "Administrators" "LOCAL SERVICE" /add

 

Now put the mouse in the black command prompt window right click and paste. Hit enter on keyboard.

 

Reboot the computer/Laptop and see if any change in network icon.

[Jackpine]

Hi zep516,

 

I followed your instructions in post #21 and it worked!  The icon shows 5 bars, there is not yellow star over it, and when I hover over it with the mouse,it says I am connected.  Which I am.

 

Many thanks to you for your help is this odd problem.  By the way, what is post #22 all about?  It is a strange looking link.

 

(I will post my lack of home theater sound when the laptop is connected in a separate post.)

[zep516]

Glad it's resolved. 

 

Post 22 is a spammer post and will be removed.