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Used Win 10 pro hp elitedesk 800 g5 sff is stuck in oobe

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#1
R586986

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Need help can't set up used hp elitedesk 800 G5 sff. Gets to network in oobe (out of box experience) and I hit a wall. It's asking me to put in an email for Assurant, inc (ie, [email protected]) which takes you to an okta/office365 SSO (single sign on) thru Assurant,inc. I'm stuck and need your help please to get into computer. I have already tried resetting thru bios and reinstalling win 10 thru USB, but still nothing. 😞😞😞
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#2
FreeBooter

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Can you please post a picture of screen where you are stuck and any error message you see.


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#3
R586986

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Ok sure will after work
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#4
peterm

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is this a second hand computer ?


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#5
R586986

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Yep it's second hand
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#6
R586986

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Here is were I'm stuck.

Attached Thumbnails

  • IMG_20220405_173206_148.jpg
  • IMG_20220405_173244_584.jpg

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#7
peterm

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Did you format the drive


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#8
R586986

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I didn't. I'm going to do that now thru USB boot.
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#9
peterm

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You have a win 10 usb made with the creation tool?

****NB this will wipe all data from the drive****
Boot from Win 10 install usb
When you get to the startup screen 
Press Shift + F10 key
you should get a X:> prompt
What is in blue you type in red you do
e.g Enter
 press enter key

Diskpart
 enter
list disk enter
Select disk n enter (n=the disk you wish to convert)
clean enter
convert gpt enter
exit enter

exit enter
can you continue with the install now ?

 


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#10
R586986

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I just did just waiting now
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#11
R586986

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Nope didn't work
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#12
peterm

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Still the same message?

Did you do the clean on diskpart?


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#13
R586986

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Yep followed the instructions to the letter. Some one I talked to earlier today said this has something to do with a domain on the computer.
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#14
peterm

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Lets hope a cmos clear helps

You may be stuck otherwise.

 

Step 1) clear cmos

Step 2) Before restarting remove battery as well for 5-10mins

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  • HPSFF CMOS Clear.JPG

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#15
peterm

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Trouble with pics

 

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  • HPSFF CMOS.JPG

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