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Just wondering [Solved]


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#16
DR M

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Question: When you try to run Eset Online Scanner, do you double click the esetonlinescanner (2).exe file on the Desktop or the ESET Online Scanner.lnk from the Start menu? 
 
Go to this path and delete Eset folder. Also delete any eset executable file on the Desktop or Downloads.
 
C:\Users\username\AppData\Local\ESET\ESETOnlineScanner\
 
After that, try once again:

Download ESET Online Scanner and save it to your desktop.

  • Right-click on esetonlinescanner.exe and select Run as Administrator.
  • When the tool opens, click Computer Scan.
  • Click Yes to allow the tool run.
  • At the Welcome to ESET Online Scanner window, click Get Started.
  • Select whether you would like to send anonymous data to ESET.
  • Click on the Full Scan option.
  • Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
  • After downloading updates, ESET will begin scanning your computer. This may take some time.
  • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
  • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Disable the feature and click on Save and continue.
  • On the next screen, you can leave feedback about the program if you wish. If you left feedback, click Submit and continue. If not, Close the application.
  • Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.

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#17
DR M

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Hi.
 
Have you tried the above? 
 
If you still have issues with the Scanner, I would suggest two things:

 
1. Upgrade your computer


You are still running with version 21H1. The latest one is 21H2. You have to upgrade. 

I suggest the following method. This will reinstall and update the operating system and fix any corruptions, without removing any file or program.

  • Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Upgrade this PC now, and then select Next.
  • Follow the instructions and select Keep personal files and apps, when you are asked to.
  • It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
  • After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

 

2. Ask a question at Eset Forums

 

If the issue persists, then you can ask a question about it at Eset Forums. You can say that the computer was checked and it's malware free. 

 

 

Please, let me know what did you try and what worked or not.


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#18
Dohnovan

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Eset still didn't work. I'm upgrading my pc tonight.


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#19
Dohnovan

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I'm still unable to use eset.


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#20
DR M

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Unfortunately, I don't have anything else to suggest, except of posting at Eset's Forums. 

 

 

If the issue persists, then you can ask a question about it at Eset Forums. You can say that the computer was checked and it's malware free. 


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#21
Dohnovan

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Thanks for the help.


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#22
Dohnovan

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I actually figured out why eset didn't work. I forgot to delete the program and files from my trash bin. It's working now. I'll do a scan tonight.


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#23
DR M

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I actually figured out why eset didn't work. I forgot to delete the program and files from my trash bin. It's working now. I'll do a scan tonight.

 
So the problem now is fixed???? 
 
If yes...
 
Although, I don't think that something will be detected, you can, of course, perform an Eset scan, since so much time was spent to make it run fine!  :laughing:
 
Post the result in your next reply, either it detected something or not. 
 
If nothing is detected...

 

The following tool will remove the tools we used (including Eset Online Scanner) as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.

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#24
Dohnovan

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Nothing was detected.


Edited by Dohnovan, 03 May 2022 - 10:59 AM.

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#25
DR M

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Nothing was detected.

 

Expected.

 

Let's see the KpRm log then. 


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#26
Dohnovan

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I got a black screen after the program finished but I restarted my pc and now it's fine.
 
# Run at 5/3/2022 11:25:19 AM
# KpRm (Kernel-panik) version 2.9.3
# Run by Dohnovan from C:\Users\Dohnovan\Downloads
# Computer Name: DESKTOP-LBHF8BQ
# OS: Windows 10 X64 (19044) 
# Number of passes: 3
 
- Checked options -
 
    ~ Registry Backup
    ~ Delete Tools
    ~ Restore System Settings
    ~ UAC Restore
    ~ Delete Restore Points
    ~ Create Restore Point
    ~ Delete Quarantines
 
- Create Registry Backup -
 
   ~ [OK] Hive C:\WINDOWS\System32\config\SOFTWARE backed up
   ~ [OK] Hive C:\Users\Dohnovan\NTUSER.dat backed up
 
     [OK] Registry Backup: C:\KPRM\backup\2022-05-03-11-25-19
 
- Delete Tools -
 
 
  ## AdwCleaner
     [OK] C:\Users\Dohnovan\Downloads\adwcleaner(1).exe deleted
     [OK] C:\Users\Dohnovan\Downloads\AdwCleaner.exe deleted
     [OK] C:\AdwCleaner deleted
 
  ## ESET Online Scanner
     [OK] C:\Users\Dohnovan\Desktop\ESET Online Scanner.lnk deleted
     [OK] C:\Users\Dohnovan\Downloads\esetonlinescanner.exe deleted
     [OK] C:\Users\Dohnovan\AppData\Local\ESET\ESETOnlineScanner deleted
 
  ## FRST
     [OK] C:\Users\Dohnovan\Desktop\Addition.txt deleted
     [OK] C:\Users\Dohnovan\Desktop\FRST-OlderVersion deleted
     [OK] C:\Users\Dohnovan\Desktop\FRST.txt deleted
     [OK] C:\Users\Dohnovan\Desktop\FRST64.exe deleted
     [OK] C:\Users\Dohnovan\Downloads\FRSTEnglish.exe deleted
     [OK] C:\FRST deleted
 
  ## FSS
     [OK] C:\Users\Dohnovan\Desktop\FSS.exe deleted
     [OK] C:\Users\Dohnovan\Desktop\FSS.txt deleted
 
  ## Malwarebytes Anti-Rootkit
     [OK] C:\Users\Dohnovan\Desktop\mbar deleted
     [OK] C:\Users\Dohnovan\Downloads\mbar-1.10.3.1001.exe deleted
 
- Restore System Settings -
 
     [OK] Reset WinSock
     [OK] FLUSHDNS
     [OK] Hide Hidden file.
     [OK] Show Extensions for known file types
     [OK] Hide protected operating system files
 
- Restore UAC -
 
     [OK] Set EnableLUA with default (1) value
     [OK] Set ConsentPromptBehaviorAdmin with default (5) value
     [OK] Set ConsentPromptBehaviorUser with default (3) value
     [OK] Set EnableInstallerDetection with default (0) value
     [OK] Set EnableSecureUIAPaths with default (1) value
     [OK] Set EnableUIADesktopToggle with default (0) value
     [OK] Set EnableVirtualization with default (1) value
     [OK] Set FilterAdministratorToken with default (0) value
     [OK] Set PromptOnSecureDesktop with default (1) value
     [OK] Set ValidateAdminCodeSignatures with default (0) value
 
- Clear Restore Points -
 
   ~ [OK] RP named Windows Modules Installer created at 05/01/2022 19:20:33 deleted
     [OK] All system restore points have been successfully deleted
 
- Create Restore Point -
 
     [OK] System Restore Point created
 
- Display System Restore Point -
 
   ~ [I] RP named KpRm created at 05/03/2022 17:26:23
 
-- KPRM finished in 107.03s --

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#27
DR M

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Great, Dohnovan.
 
Although the computer was not malware infected, and since we are in the Malware Removal Forum, here are some tips for your computer's security. As a bonus. :)

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

  • Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
  • Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
  • Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
  • Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. You have now the built-in Windows 10 antivirus, Windows Defender. Together with Malwarebytes, if you run it occasionally, depending on how often you use your computer, can keep you safe.

Happy safe computing. ZZZQehw.gif


I'm glad I was able to help you.


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#28
Dohnovan

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Thanks a bunch again! Have a wonderful day. That's all I needed help with.


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#29
DR M

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Have a beautiful day too, Dohnovan. 


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