Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Acer Spin 5 Problems

- - - - -

  • Please log in to reply

#1
capper

capper

    Member

  • Member
  • PipPip
  • 83 posts
I have an Acer Spin 5 14" laptop / tablet combo.  I have really enjoyed using it and love the touch screen.  The one-year manufacturer's warranty has expired.  For the past couple of months, the screen suddenly goes black on me while using it.  Then, it sometimes takes a few seconds of banging the keys, hitting the power button, or closing the lid and re-opening it before it returns to the login screen.  I login with my fingerprint or passcode and I can continue like nothing ever happened.
 
Lately, this issue of the screen going black and returning to the login screen has been happening more and more frequently.  It also seems to be more and more difficult to get back to what I was doing.  
 
I called Acer support the other day and I was redirected to one of their partnering service companies in California.  The gentleman on the phone had me turn off my machine and got me to power it back up using the continuous tapping of the F1 button while powering on.  He suggested that I have a problem with my operating system.  It appears that it is a Windows issue.  He offered me 3 service warranty options that I could buy right away and obtain immediate service for my laptop / tablet.  1 year of service for $159.99 USD, 2 years of service for $239.99, or 3 years of service for $359.99.  My machine was a warranty replacement for a previous laptop.  I had to pay about $400-$500 extra as I upgraded from what my warranty was worth.  I got this machine in 2018 I believe...
 
Since this is an older machine and I have another newer one as well, can anyone suggest a way I could try and fix the issue I am having?  Would reinstalling Windows be worth trying?  Any suggestions?  Thanks!

  • 0

Advertisements


#2
peterm

peterm

    Trusted Tech

  • Technician
  • 3,345 posts

try this

https://recoverit.wo...0-or-linux.html

or this

https://community.ac...-f10-on-startup

or this

https://answers.micr...87-f40096ec3085


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP