Hi - hoping someone can help me!
I have an HP 15-bw055sa, running Windows 10. It has a AMD A6-9220 Radeon R4.
About a year ago, when it was on version 1909, it began failing updates. I didn't worry too much at the time, but am now trying to get it resolved as 1909 is very out of date.
I have tried to update it using a Windows 10 USB stick having downloaded the media creation tool. I have also tried to upgrade it directly from that website (https://www.microsof...nload/windows10) - both times it will fail as follows:
The installation begins well - I get the 'Install Windows 10' screen telling me Setup will go online to get updates and drivers etc.
Then I get the 'Ready to Install' screen, where I decide whether to keep my personal files and apps.
Then the blue screen with white writing - 'Installing Windows 10' and it counts up to 100%
When it then restarts the laptop, I get a screen full of different coloured lines - as if there is a problem with the graphics card or drivers, and you can just make out the HP logo in the background.
I then have to turn the laptop off and restart it. After a number of attempts, it finally boots up into Windows, but not updated and still running version 1909. The following message is on the screen:
'We couldn't install Windows 10
We've set your PC back to the way it was just before you started installing Windows 10.
0xC1900101 - 0x20017
The installation failed in the SAFE_OS phase with an error during BOOT operation.'
There is nothing plugged into the laptop, no anti virus to be disabled, the hard drive has no errors. I have even tried installing as a clean install with a blank hard drive. If I try and install any version beyond 1909 it fails. If I install using an old 1909 version, it works fine.
Any ideas?!
Thanks