[Dr Pete]

Just got a new Dell 2-in-1 with Windows 11, but cannot get it to print wirelessly to the Canon MF4890. Installed the drivers on the laptop, and it recognizes the printer on the network, but cannot get anything sent to print. Docs show up in the printer queue, but nothing happens. Anything else to try?

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no errors?

Did it print at all e.g a test page when first setup ?

Can you print from other computers or were you able to print before windows 11

 

Can you Check the network ip address on the printer - See attached

When you have the ip address. Open cmd prompt Press the Windows Key + R, type in cmd.exe, and press Enter.

At the cmd type in ping and the ip address of the printer and press enter

Example if the printer address is 192.168.0.5 you type in ping 192.168.0.5 press enter

Do you get a reply with success or fail

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[peterm]

no errors?

Did it print at all e.g a test page when first setup ?

Can you print from other computers or were you able to print before windows 11

 

Can you Check the network ip address on the printer - See attached

When you have the ip address. Open cmd prompt Press the Windows Key + R, type in cmd.exe, and press Enter.

At the cmd type in ping and the ip address of the printer and press enter

Example if the printer address is 192.168.0.5 you type in ping 192.168.0.5 press enter

Do you get a reply with success or fail

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[Dr Pete]

Hi - we have not been able to print anything from the laptop since it was purchased last month. Prints fine from the desktop, either wirelessly or wired. We even hooked the laptop to the printer via the USB cord, but it still wouldn't print. The ping was successful from the desktop - four packets sent and four returned.

[peterm]

Ok we need to check a few things now that we know the printer is working on your network

Clear Print Queue

Method 1

1) Look for a printer icon in the bottom right hand corner near the clock. You may have to press the UP arrow

 

 

2) Double click on the icon. Do you see a document stuck in the queue?

 

 

 

If yes Click on printer > Cancel all documents. Also make sure there is not a tick

next to use printer offline.

 

 

If  no document is in the queue try Method 2

 

Method 2

1)  Hold down the Windows Key and press R to bring up the Run dialog.

2)  Type services.msc  then press Enter.

3)  Find the Print Spooler service in the list. Right-click it, then select Stop.

4) Minimize the Services window. Hold down the Windows Key and press R to bring up the Run dialog.

5) Type or copy and paste: %systemroot%\System32\spool\printers\  then press Enter

6) Click on 1 file then select all of the files by holding CTRL and pressing A

7)  Press the Delete key to delete all of the files.

8)  Go back to the Services window right-click Print Spooler then select Start.

 

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[peterm]

If nothing in both location

We will then set the print driver to print via ip address

Please do this via control panel

To set ip address on print driver

In the search box next to the start button

Type in control panel press enter

If control panel is in Category mode

Click on View devices and printers – Under Hardware and Sound

Right click on the printer icon left click on printer properties

Click on the Ports tab

Click on Add Port

Click on standard TCP/IP Port

Click on new port

Click on next

Next to Printer name or ip address put in the ip address

Port name will auto fill

Click next

When the wizard has finished

Click on Finished.

Close out of control panel

 

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[Dr Pete]

Best Answer

Thanks very much - we got it to print!

[peterm]

Was it something in the print queue or setting the ip address that worked

[Dr Pete]

Setting up the ip address - not sure what was different from before, but going in using your steps did the trick. Thanks again.

[peterm]

Your welcome

I suggest we set the ip address to static 

That way if your modem router reboots(power loss etc) you will still print.

On current settings - DHCP if you have a reboot of modem you may loose printing as the printer has

a 90% chance or getting a new ip address.

I will give the steps a bit latter - I have to go to work now

[Dr Pete]

If I understand you correctly, the printer is already set to DHCP, so hope that should keep it static. Thanks.

[peterm]

You miss understand

DHCP means that the printer gets an ip address from your modem/router.

If you have a powerout or you need to reboot your modem router there is a good chance the printer will get a new ip address.

That is how DHCP works.

If the printer gets a new ip address you will not be able to print again as your computer is currently printing to an ip address that could change.

This is why a lot of people have print problems after a power outage or reboot.

If you fix your printer to it's current ip address and you have a power out or reboot your modem router once everything is

backup again you will still be able to print.

This shows you how to fix the ip address(static)

https://www.canon.co...49682E&ctype=ts

 

You must restart the machine to activate these settings.

[Dr Pete]

Thanks very much!