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PC Problems: ATT R Kinner

@rkinner rkinner

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#16
RKinner

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https://www.intel.co.../downloads.html

 

Should be the correct driver for your wireless.  You want the second one:  

 
Intel® PROSet/Wireless Software and Drivers for Intel® Dual Band Wireless-AC 3160
 
For your unknown USB do you have any USB device plugged in?  Try unplugging each and see if the entry goes away.
 

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#17
Rodger899

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That worked, thank you. I uninstalled the Intel software, and my PC rebooted unbelievably quickly. I rebooted again to check and same result. Should I leave the windows driver it has loaded?

 

Harware properties as follows:

PCI\VEN_8086&DEV_08B3&SUBSYS_84708086&REV_83
 
I have this feeling my USB may be a hardware problem, I'll have the PC shop check it out. 
 
When I rebooted, I noticed the user I had deleted was back. I deleted him again and he was back again. Could this be Malware? Attached is a screen dump
 

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#18
RKinner

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Yes leave the new driver if things are working better.

 

As for your odd user.  Really looks suspicious.  Let's run MBAR:

 

https://www.malwareb...com/antirootkit

 

Click on Download then Save the file.  Go to your Download Folder and right click on the downloaded file and Run As Admin.  Follow the instructions.


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#19
Rodger899

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Interesting, it says no Malware found. 


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#20
RKinner

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It's possible that some installed program is using it for some benign purpose.  I wonder if you can login as the user?

 

Click on the Start button then on your profile picture.  Should be an option to login as the odd user.  Does it require a password?  If so go to Control Panel, User Accounts then

Manage other Accounts and you should be able to select the account and change the password.

 

It's possible the account is hidden and it won't show up.

 

From your regular account, let's do  new FRST and Addition.txt logs to see where we stand.


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#21
Rodger899

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I see what it is now, ESET creates a fictitious account as part of it's anti-theft module. If you log on to that account, ESET wans me about suspicious behaviour.

 

I think all is resolved now. 

 

Thank you so much for your help, I really appreciate how patient and thorough you are every time I deal with you. 

 

I will delete and uninstall all the programs you have asked me to install.

 

I hope you have an amazing week ahead. 

 

Regards

Rodger


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#22
Rodger899

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I'm attaching these just in case we missed something :)

 

 

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